Role Description WSDOT is seeking a Technology Vendor Management Specialist to support the agency’s continuous modernization efforts by coordinating third-party technology services, contracts, and vendor relationships that deliver reliable and compliant Information and Operational Technology solutions. This role will assist with vendor management projects, monitor contract and procurement activities, support technology acquisitions from planning through implementation, and collaborate with internal teams, leadership, and external partners to ensure services align with agency standards, policies, and business needs. Working under the guidance of senior staff, the position will contribute to research, analysis, reporting, and process improvement while helping manage RFx activities and enterprise IT contracts across the organization. A strong candidate will demonstrate foundational knowledge of IT and procurement practices, analytical and organizational skills, customer service orientation, and the ability to manage priorities and build effective working relationships. Among the varied range of responsibilities held within this role, the Technology Vendor Management Specialist will: - Support WSDOT IT vendor management activities in compliance with strategic, tactical, and operational plans. - Research available technologies, analyze for fit within the existing environment, and identify proper technical criteria and requirements for selection. - Collaborate with internal partners including project and business resources, sourcing, and procurement to develop criteria and best practices for vendor selection. - Serve as an internal and external contact regarding system and service requirements, coordinate issues across multiple technology disciplines and report findings to Technology Vendor Management team. - Maintain effective processes for vendor contractual obligations to ensure their efficacy in meeting customer needs. - Implement and administer the Technology Vendor Management (TVM) Applications. - Support the TVM Application and provide training, support and troubleshooting for users. Qualifications - Proficient in managing the technology vendor management lifecycle of monitoring contractual obligations of technology vendors including market research, vendor selection and onboarding, performance and end-of-life processes. - Ability to improve stakeholder and vendor education and establish processes to ensure alignment with agency-wide technology strategies and vendor management goals. - Demonstrated experience formulating and defining vendor management systems scope and objectives through research and fact-finding, develop or modify moderately complex information systems. - Skilled in researching different technology and providing technical consultation to internal stakeholders, advising on IT solutions that meet functional, operational, and strategic needs. - Proven ability to communicate complex technical information clearly and effectively to non-technical users. - Working knowledge and proficiency of hardware and software technologies commonly used in enterprise environments, such as Microsoft Office Suite, SharePoint, Power BI, and Azure DevOps, including their functions and support needs. - Demonstrated proficiency in identifying issues, inconsistencies, or risks in technical specifications and contract documents. - Skilled in reviewing and editing vendor management documentation and contracts to identify and correct errors, omissions, and inconsistencies. - Ability to assess technical and contractual documentation. - Demonstrated ability to complete assignments within established timelines and monitor priorities across concurrent projects and vendor engagements. - Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments. - Actively demonstrates a commitment to learning and growth. - Takes action to meet the needs of others. Requirements - Demonstrated knowledge of information technology systems, data management practices, and enterprise environments, with the ability to support vendor coordination, monitor service performance, and assist in issue resolution, typically obtained through formal education, extensive experience and/or relevant certifications. - A broad knowledge base spanning multiple technology and business disciplines and an understanding of technology systems, applications, and infrastructure. - Ability to support the implementation of IT systems, applications, and vendor solutions by applying an understanding of enterprise-level processes, infrastructure, and technology alignment. - Experience analyzing technical business processes, managing data and databases, and producing accurate information to support decision-making and operational improvements. Benefits - Work-Life Balance – Flexible schedule options available, including telework options for eligible positions. - Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year. - Tuition Assistance – Options for assistance with education expenses, including tuition reimbursement programs and eligibility for federal student loan forgiveness. - Plan For Your Future – Comprehensive benefits package including a variety of healthcare options and state retirement programs.

Role Description Du bist ein technischer Stratege, der Verantwortung nicht nur bis zum Go-Live, sondern weit darüber hinaus übernimmt? Du verstehst es, komplexe IT-Lösungen nicht nur zu verkaufen, sondern deren stabilen Betrieb und kontinuierliche Weiterentwicklung in einer kritischen Infrastruktur organisatorisch sicherzustellen? Wenn du die Digitalisierung des Gesundheitswesens als langfristige Mission begreifst, suchen wir dich als (Senior) Service Owner & Key Account Manager (m/w/d). In dieser Position bist du der „Owner“ für unsere wichtigsten Kundenbeziehungen – und zwar über den gesamten Lebenszyklus hinweg. Du bist die zentrale Instanz, die den Brückenschlag zwischen Vertrieb, technischer Implementierung und dem laufenden operativen Betrieb meistert. Du sorgst dafür, dass unsere Lösungen beim Kunden nicht nur eingeführt werden, sondern dauerhaft performant und wertstiftend laufen. Deine Aufgaben: - End-to-End Delivery & Operations: Du verantwortest die Planung, Steuerung und den stabilen Betrieb unserer Lösungen bei Großkunden. Du bist der organisatorische Ankerpunkt für die Service-Qualität und die Einhaltung von SLAs. - Operative Betriebsverantwortung: Du überwachst den „Run“-Modus deiner Accounts. Bei kritischen Vorfällen agierst du als Eskalationsinstanz und koordinierst die Kommunikation zwischen dem Kunden und unseren internen Tech-Teams (Incident- & Problem-Management). - Strategisches Account Management: Du betreust Key Accounts ganzheitlich. Du sicherst die Retention durch operative Exzellenz und bist erste:r Ansprechpartner:in für alle fachlichen und organisatorischen Belange. - Technical Solution Design & Rollout: Du erstellst technische Konzepte und Leistungsbeschreibungen für Erweiterungen. Du begleitest Rollouts organisatorisch und stellst sicher, dass die Transition in den Regelbetrieb reibungslos erfolgt. - Lifecycle Management & Roadmap: Du dokumentierst Kundenbedürfnisse und operative Herausforderungen präzise. Du spiegelst diese in die Produktentwicklung zurück, um die Zukunftsfähigkeit der Lösungen im laufenden Betrieb zu garantieren. - Kommerzielle Steuerung: Du kalkulierst Preise für Zusatzprojekte und Service-Erweiterungen eigenständig und führst Verhandlungen souverän zum Abschluss. - Proaktive Prozessberatung: Du analysierst die Workflows deiner Kunden im Live-Betrieb und identifizierst Potenziale für Optimierungen oder Upsells, die den operativen Mehrwert erhöhen. Qualifications - Mehrjährige (mindestens 5+ Jahre) Berufserfahrung im technischen Account Management, im IT-Projektmanagement oder als Service Delivery Manager (SaaS/IT-Umfeld). - Du hast Erfahrung in der organisatorischen Verantwortung von IT-Services und bewahrst auch in kritischen Betriebssituationen einen kühlen Kopf. - Du denkst in Prozessen und Strukturen. Ein Projekt ist für dich erst dann erfolgreich, wenn es im Alltag des Kunden stabil und wartbar funktioniert. - Du hast eine hohe Affinität zu Software-Architekturen und verstehst die operativen Anforderungen an moderne Cloud- oder On-Premise-Lösungen. - Du agierst auf Augenhöhe mit IT-Leitern und C-Level-Entscheidern und kannst komplexe operative Sachverhalte klar vermitteln. - Fließendes Deutsch und sehr gutes Englisch sind essenziell. Requirements - Erfahrung mit der Telematikinfrastruktur (TI) oder im Healthcare-Sektor. - Zertifizierungen im Bereich IT-Service-Management oder Projektmanagement. Benefits - Du trägst reale Verantwortung für die Stabilität digitaler Prozesse in Krankenhäusern und Praxen. - Remote-First & Flexibilität: Arbeite dort, wo du am produktivsten bist. - Unbefristeter Vertrag, wettbewerbsfähige Vergütung (Zielgehalt: 75€k - 90€k), Weiterbildungsbudget und modernstes Equipment. - Monatliches Budget für Fitness/Wellness sowie 28 Tage Urlaub. - Ein hochprofessionelles, internationales Team mit flachen Hierarchien und echtem Zusammenhalt.

Role Description As a Senior Professional Services Engagement Manager focused on the Middle East and Africa, you will play a critical role in driving GitLab’s growth in the region by structuring services engagements that create true partnership and shared success with our customers. You will lead efforts to design, position, and close outcome-oriented professional services engagements that translate complex DevSecOps and digital transformation initiatives into clear, measurable mission-critical outcomes. Reporting to the Senior Manager of Engagement Management, EMEA, you will work at the intersection of technical solutioning and customer requirements, aligning each engagement to their unique needs and objectives. In your first year, you will build trusted advisor relationships with technical leaders and partners to help integrate professional services into account strategies from early discovery through successful delivery. This is a unique opportunity to shape large-scale implementations that improve how customers plan, build, secure, and operate software using GitLab. What you'll do - Build trusted advisor relationships with division chiefs, program managers, and technical leaders - Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements, and desired business outcomes - Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives - Structure engagements and commercial proposals to clear outcomes maintaining flexibility for staff augmentation and packaged offerings when needed - Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability - Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements - Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures - Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence - Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention - Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering - Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities - Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery, ensuring engagements are deliverable, clearly defined, and outcome-oriented - Influence cross-functional teams by articulating GitLab’s professional services value proposition in the context of federal requirements and compliance frameworks, and by feeding customer insights back into sales, delivery, and practice management - Partner with regional sales and engagement leadership to prioritize and manage services opportunities that support critical deals and strategic initiatives, providing clear recommendations on risk management, negotiation strategies, and commercial structures - Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services by sharing trends, feedback, and suggestions that improve go-to-market content and operational processes Qualifications - Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region - Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects - Solid understanding of software development lifecycle (SDLC), DevOps practices, and cloud transformation initiatives, with the ability to connect technical solutions to mission objectives and measurable business outcomes - Effective communication and interpersonal skills with executive presence, able to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders - Highly developed facilitation, negotiation, and problem-solving skills, including the ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies - Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and successful execution in a fast-paced environment - Capacity to work autonomously and asynchronously in a fully remote setting, managing multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals Benefits - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental leave - Home office support

Role Description Nos entusiasma la innovación, los desafíos constantes y trabajar con los mejores talentos del mercado. ¡Si te sentís identificada/o nos encantaría conocerte! - Liderar la ejecución de servicios de infraestructura en entornos de Amazon Web Services (AWS) y Microsoft Azure, asegurando que los proyectos se entreguen en tiempo, forma y presupuesto, manteniendo niveles óptimos de satisfacción del cliente y cumplimiento de ANS (SLA). - Supervisión de Ciclo de Vida: - Gestionar cronogramas, presupuestos (P&L de la cuenta) y alcances de proyectos de migración, modernización y Managed Services. - Aseguramiento de Calidad: - Garantizar que las entregas sigan los frameworks de AWS Well-Architected y Azure Cloud Adoption Framework (CAF). - Gestión de Riesgos: - Identificar proactivamente bloqueos técnicos o financieros y diseñar planes de mitigación para evitar desvíos en el servicio. - Gestión de Talento: - Liderar y motivar a un equipo multidisciplinario de Ingenieros Cloud y DevOps, fomentando una cultura de "Ownership" y mejora continua. - Coaching Técnico-Operativo: - Guiar al equipo en la adopción de metodologías Agile (Scrum/Kanban) aplicadas a operaciones de infraestructura. - Evaluación de Desempeño: - Realizar seguimientos periódicos de rendimiento y definir planes de capacitación en certificaciones oficiales de AWS y Azure. - Interlocución de Alto Nivel: - Actuar como el punto de escalamiento principal para el cliente, traduciendo necesidades de negocio en requerimientos técnicos ejecutables. - Reporting Estratégico: - Liderar reuniones de revisión de servicio (QBRs/MBRs), presentando métricas de performance, cumplimiento de SLAs y propuestas de optimización de costos (FinOps). - Customer Satisfaction (CSAT/NPS): - Mantener estándares de excelencia en la percepción del cliente. - Service Level Agreement (SLA): - Cumplimiento del 100% de los acuerdos de nivel de servicio pactado. Qualifications - Experiencia Previa: Mínimo 5 años en gestión de servicios IT o entrega de proyectos, con al menos 2 años liderando pods de infraestructura cloud. - Conocimiento Técnico Cloud: Comprensión sólida de servicios core de AWS (EC2, S3, RDS, Lambda) y Azure (VMs, Azure SQL, App Services). - Familiaridad con conceptos de Infrastructure as Code (IaC), conectividad híbrida y seguridad en la nube. - Metodologías: Certificación o experiencia comprobable en ITIL v4 y marcos de trabajo ágiles (Scrum Master, SAFe). - Comunicación asertiva, capacidad de negociación bajo presión y liderazgo empático. Requirements - Certificaciones vigentes: AWS Certified Cloud Practitioner o Microsoft Certified: Azure Fundamentals (mínimo). - Experiencia previa en consultoría tecnológica o empresas de servicios profesionales (MSP). Benefits - Tiempo para vos: contás con días Nubiral para disfrutar como vos quieras. - Día de cumpleaños off. - Licencia por adopción de mascotas. - Formación continua: certificaciones afines cubiertas. - Acompañamiento en momentos importantes para tu familia: regalo por nacimiento, cumple de hijos/as off. - Inclusión, innovación y trabajo en equipo son la base de nuestro éxito. Apostamos a la evolución constante, compartimos ideas con generosidad y nos divertimos mientras trabajamos.