Role Description Agility 360 is searching for Escrow Coordinators for a 4-6 month contract with our client. The Escrow Coordinator will be tasked with a variety of duties and responsibilities as driven by work orders from internal departments and/or division partners. Position requires detailed knowledge of operation processes in a variety of risk management products. Coordinator will demonstrate expert knowledge of concepts, practices and procedures to resolve work order requests in a fast-paced, deadline-driven environment while meeting and exceeding quality, quantity and service level standards. Work order requests will include execution of corrective actions, short-term service projects, and staffing supplement for peak volumes/holidays. The Escrow Coordinator will deliver excellent customer service for clients by maintaining consistently high standards and modeling a passion for service. Essential Job Functions - Analyze loan level files and policies and procedures on behalf of Allied and our clients. - Review and analyze servicing reporting for escrow advances, lender placed insurance, and fee research. - Accurately verify, key, and/or memo insurance information in relation to all escrow product/coverage types (windstorm, hazard, wind, Flood). - Update loan history based on research and documentation received (either written or verbal). - Accurately compose written information for loan histories. - Gather, interpret, and use complex data to develop actionable steps that will improve processes and optimize results. - Thoroughly understand Hazard forced placed certificates, procedures, and consequences of not following the correct processes and/or procedures. - Maintain a knowledge of escrow servicing regulations to maintain compliance with Federal, State and agency specific guidelines. - Call outs 20%. - Website verifications. - Understanding reading of insurance history on loans. - Understanding what causes Borrower/Lender frustrations. - No assumptions - must ask questions in teams chat. - How to key Premiums Due - Knowing Remittance to select. - Consequences for not keying Premiums accurately. - Nimble - Able to multiple task, switch assignments as needed. Qualifications - High school diploma or GED required. - Excellent communication and organizational skills. - Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job. Requirements - Ability to identify, analyze, and resolve problems. - Adaptable to change and has the ability to make independent decisions. - Judgment and decision-making authority on daily work assignments. - Demonstrated ability to work autonomously to perform required work assignments. - Maintains a positive approach to the resolution of issues and is considered trustworthy by both peers and the management team. - Carefully evaluates an impact of own actions to Company, investors, employees, and self and confirms course of action with management team regarding high visibility or sensitive issues. - Use of clear, concise and effective and strong oral communication; accurately composes written materials as required by the position. - Handle confidential information in a responsible manner. - Ability to convey thoughts in a focused and concrete manner. - Willingly adds value to the team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining others’ dignity. - Works with management to build a strong cohesive team environment where every individual is valued. - Ability to prioritize and handle multiple tasks. - Possesses clear and professional verbal and written communication skills when used both internally and externally. - Effectively presents accurate information to varying audiences. - Seeks ways to contribute to the success of the team and company overall. - Uses failures/mistakes as opportunities to learn and correct, anticipates issues, and moves to resolve them. - Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards. - Knowledge of MS Word, Excel, and PowerPoint. Physical Requirements - Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. - May occasionally require to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl. - Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus. - Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more. - May be required to drive for business purposes and must hold a valid driver’s license in good standing and maintain personal auto insurance in compliance with local or state requirements. - Ability to work in a fast-paced, occasionally noisy, or distracting environment. Details - Short-Term Contract Role with a Growing Company. - Location: REMOTE. - Hourly Pay Rate: $20. - Shift: 7:30 am - 4 pm CST. - Employment consideration is contingent on passing a background check.

The Invoicing Analyst - OTC will lead and support key initiatives across billing operations through process improvement, system enhancements, and cross-functional collaboration. In this mid-level role, you’ll play a critical part in ensuring accurate and compliant financial transactions, mentoring team members, and driving operational excellence. The Invoicing Analyst - OTC is both strategic and analytical, partnering with internal stakeholders to resolve complex billing and contract-related issues, support ERP implementation efforts, and review and refine standard operating procedures (SOPs). Reporting to the Team Lead, the Billing Analyst Center of Excellence provides backup support to Billing, contributes to project workstreams, and champions continuous improvement across billing functions. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions: - Lead and support CoE operations initiatives focused on process optimization, system enhancements, and automation. - Collaborate with cross-functional teams to resolve complex billing and contract-related inquiries, ensuring accuracy and compliance with financial policies and standards. - Assist with ERP system implementation, including testing, documentation, and training to support billing functionality and integration. - Review and refine standard operating procedures (SOPs) to improve efficiency, accuracy, and scalability of billing processes. - Provide mentorship and cross-training to team members, fostering skill development and knowledge sharing. - Serve as a backup resource for CoE team, supporting daily operations and ensuring continuity during peak periods or absences. - Analyze billing trends and metrics to identify opportunities for improvement and support strategic decision-making. - Contribute to project workstreams and initiatives led by the CoE team, ensuring alignment with organizational goals and compliance requirements. - Support the development of financial reports and projections by providing accurate billing data and insights. Minimum Requirements: Education/Experience/Certification Requirements - Bachelor’s Degree or equivalent - 4 years’ experience in billing or related field - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - Collaborate with business partners to gather necessary information to respond to customer inquiries - Proficiency in billing processes and billing software. - Experience with bookkeeping, invoice verification, and record keeping. - Strong ability to perform ad hoc reporting and data analysis to support financial decision-making. - Familiarity with GAAP standards and revenue recognition principles. - Understanding of regulatory compliance and internal controls. - Ability to research and respond to inquiries from internal and external stakeholders. - Knowledge of contracting terms and conditions and their impact on billing. - Skilled in process analysis and identifying opportunities for process improvement. Preferred Qualifications: - Experience managing high-volume, month-end billing cycles with a focus on accuracy and timeliness. - Experience working at SaaS / Software company - Exposure to ERP system implementations and process improvement initiatives. Individual Contributor

• Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts • Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received • Investigate and resolve sponsor, patient and customer disputes • Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regards to payment of receivables • Reconcile financial study data with data provided by Sponsors/CROs as needed. • Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues • Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs • Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows • Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed.

We are hiring for: Corporate Accounts Receivable SpecialistType: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Performs a variety of accounts receivable functions in support of the department including billing and collections. Calculates, posts and verifies financial data for use in maintaining accounting records. Reconciles daily cash. Researches account receivable transactions and discrepancies.**This is a Remote position but you must reside in Atlanta, GA to be considered** **Two years proven experience in denials, collections follow up, and medical accounts receiving experience preferred** Pay: Starting at $23 but based on experience and background Schedule: FT, M-F, 830am-5pm EST Job Responsibilities: - Identifies and communicates requirements to ensure all payer requirements are adhered to via billing & collection activity. - Bills claims to appropriate payers including Medicaid, and all other payers - Researches, corrects, and applies all transactions related to cash applications: cash posting, unapplied cash, credit balances, etc. - Maintains accurate accounts receivable records by client. - Follows up on claim status through appeals, rebilling, recalculations, and adjudication of clean and denied claims. - Understands and maintains full revenue cycle process from client account set-up through final cash resolution. - Identifies and communicates problem accounts or issues to management and teammates to foster timely correction and teamwork. - Organizes responsibilities and priorities to ensure timely collection of receivables. - Verifies eligibility and obtain supporting documentation of authorizations for client accounts or assists field offices in set-up of client accounts - Maintains appropriate working knowledge of coding, collections, insurance practices and business systems. - Maintains a proven track record of high volume claims research meeting collections goals - Ensures that all information regarding collections activity is properly and accurately entered into billing & collections system. - Creates and modifies documents using Microsoft Office to support and update teammates and field offices regarding collections processes and system functionality including clerical duties such as photocopying, denial entry, and manual claims reprocessing. - Conducts studies and submits recommendations for improving the organization’s accounting operations. - Prepares monthly reports for CEO, Regional Vice Presidents, other executives or management as needed. Required Education/Experience/Certifications/Licenses - A four-year college degree in Accounting, Finance, Economics or Business preferred. - At least one - two years’ experience working in accounts receivable and collections. - Or High school diploma or general education degree (GED); three to four years related experience and/or training; or equivalent combination of education and experience required. - Familiar with computers and WINDOWS applications like word processing, spreadsheets and Internet access. - Valid drivers license including personal vehicle insurance coverage. - Must maintain proficiency in company sponsored training, certifications and privileging as required. Essential Qualifications/Skills - To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to read, analyze, and interpret general professional journals, technical procedures, and/or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, government officials and the general public. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and standard accounting types of calculations. - Ability to apply concepts of basic algebra. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. - Successfully complete other training as may be required or amended by company policy. - Develop organizational and communication skills that foster TEAMWORK. Physical requirements to perform essential functions of the job included: - Regularly required to lift 10 lbs. - Must be able to lift a minimum of 15 lbs. - Must be able to pull minimum of 10 lbs. - Must be able to squat, kneel, crawl, crouch, climb, and stoop. - Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. - Required to regularly stand and walk. - Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting. - Vision requirements include close vision, distance vision, and peripheral vision. #RHAIDD Pre-employment screening: - Complete criminal background - Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) - Drug testing - Education verification and other credentialing based on position requirements. - Proof of employment history or references (if required) - Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: - Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! - Employee perks and discount program: to help you save money! - Paid Time Off (full-time employees only) - Health/Insurance (full-time employees only) - 401(k) retirement savings program - Wellbeing Programs: Physical, Emotional and Financial - Chronic Disease management programs for hypertension and diabetes (for qualifying employees) - Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.