The Invoicing Analyst - OTC will lead and support key initiatives across billing operations through process improvement, system enhancements, and cross-functional collaboration. In this mid-level role, you’ll play a critical part in ensuring accurate and compliant financial transactions, mentoring team members, and driving operational excellence. The Invoicing Analyst - OTC is both strategic and analytical, partnering with internal stakeholders to resolve complex billing and contract-related issues, support ERP implementation efforts, and review and refine standard operating procedures (SOPs). Reporting to the Team Lead, the Billing Analyst Center of Excellence provides backup support to Billing, contributes to project workstreams, and champions continuous improvement across billing functions. These Goals and objectives are not to be construed as a complete statement of all duties performed; employees will be required to perform other job-related duties as required. Goals and objectives are subject to change. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. Essential Functions: - Lead and support CoE operations initiatives focused on process optimization, system enhancements, and automation. - Collaborate with cross-functional teams to resolve complex billing and contract-related inquiries, ensuring accuracy and compliance with financial policies and standards. - Assist with ERP system implementation, including testing, documentation, and training to support billing functionality and integration. - Review and refine standard operating procedures (SOPs) to improve efficiency, accuracy, and scalability of billing processes. - Provide mentorship and cross-training to team members, fostering skill development and knowledge sharing. - Serve as a backup resource for CoE team, supporting daily operations and ensuring continuity during peak periods or absences. - Analyze billing trends and metrics to identify opportunities for improvement and support strategic decision-making. - Contribute to project workstreams and initiatives led by the CoE team, ensuring alignment with organizational goals and compliance requirements. - Support the development of financial reports and projections by providing accurate billing data and insights. Minimum Requirements: Education/Experience/Certification Requirements - Bachelor’s Degree or equivalent - 4 years’ experience in billing or related field - Excellent communication (written and oral) and interpersonal skills. - Strong organizational, multi-tasking, and time-management skills. - Must be detail oriented and able to follow through on issues to resolution. - Must be able to act both independently and as a team member. - Collaborate with business partners to gather necessary information to respond to customer inquiries - Proficiency in billing processes and billing software. - Experience with bookkeeping, invoice verification, and record keeping. - Strong ability to perform ad hoc reporting and data analysis to support financial decision-making. - Familiarity with GAAP standards and revenue recognition principles. - Understanding of regulatory compliance and internal controls. - Ability to research and respond to inquiries from internal and external stakeholders. - Knowledge of contracting terms and conditions and their impact on billing. - Skilled in process analysis and identifying opportunities for process improvement. Preferred Qualifications: - Experience managing high-volume, month-end billing cycles with a focus on accuracy and timeliness. - Experience working at SaaS / Software company - Exposure to ERP system implementations and process improvement initiatives. Individual Contributor

• Monitor assigned accounts: review aging, look for irregularities, non-payments, and delayed payments in customer accounts • Contact Sponsors/CROs via phone to follow on unpaid/open invoices and ensure timely payments are received • Investigate and resolve sponsor, patient and customer disputes • Maintaining a strong business relationship with the Sponsors/CROs as the primary contact and voice for Sarah Cannon Research Institute in regards to payment of receivables • Reconcile financial study data with data provided by Sponsors/CROs as needed. • Review, interpret and discuss contracts internally and with clients to assist with resolving payment or dispute issues • Review medical procedure invoices in relation to the contracts to determine eligibility for reimbursement of costs • Identify, report on and work with supervisor to resolve trends that negatively impact payment or workflows • Work with other departments (i.e. Accounting, Treasury, Contracting) to resolve billing questions as needed.

We are hiring for: Corporate Accounts Receivable SpecialistType: Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Performs a variety of accounts receivable functions in support of the department including billing and collections. Calculates, posts and verifies financial data for use in maintaining accounting records. Reconciles daily cash. Researches account receivable transactions and discrepancies.**This is a Remote position but you must reside in Atlanta, GA to be considered** **Two years proven experience in denials, collections follow up, and medical accounts receiving experience preferred** Pay: Starting at $23 but based on experience and background Schedule: FT, M-F, 830am-5pm EST Job Responsibilities: - Identifies and communicates requirements to ensure all payer requirements are adhered to via billing & collection activity. - Bills claims to appropriate payers including Medicaid, and all other payers - Researches, corrects, and applies all transactions related to cash applications: cash posting, unapplied cash, credit balances, etc. - Maintains accurate accounts receivable records by client. - Follows up on claim status through appeals, rebilling, recalculations, and adjudication of clean and denied claims. - Understands and maintains full revenue cycle process from client account set-up through final cash resolution. - Identifies and communicates problem accounts or issues to management and teammates to foster timely correction and teamwork. - Organizes responsibilities and priorities to ensure timely collection of receivables. - Verifies eligibility and obtain supporting documentation of authorizations for client accounts or assists field offices in set-up of client accounts - Maintains appropriate working knowledge of coding, collections, insurance practices and business systems. - Maintains a proven track record of high volume claims research meeting collections goals - Ensures that all information regarding collections activity is properly and accurately entered into billing & collections system. - Creates and modifies documents using Microsoft Office to support and update teammates and field offices regarding collections processes and system functionality including clerical duties such as photocopying, denial entry, and manual claims reprocessing. - Conducts studies and submits recommendations for improving the organization’s accounting operations. - Prepares monthly reports for CEO, Regional Vice Presidents, other executives or management as needed. Required Education/Experience/Certifications/Licenses - A four-year college degree in Accounting, Finance, Economics or Business preferred. - At least one - two years’ experience working in accounts receivable and collections. - Or High school diploma or general education degree (GED); three to four years related experience and/or training; or equivalent combination of education and experience required. - Familiar with computers and WINDOWS applications like word processing, spreadsheets and Internet access. - Valid drivers license including personal vehicle insurance coverage. - Must maintain proficiency in company sponsored training, certifications and privileging as required. Essential Qualifications/Skills - To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Ability to read, analyze, and interpret general professional journals, technical procedures, and/or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, government officials and the general public. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and standard accounting types of calculations. - Ability to apply concepts of basic algebra. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. - Successfully complete other training as may be required or amended by company policy. - Develop organizational and communication skills that foster TEAMWORK. Physical requirements to perform essential functions of the job included: - Regularly required to lift 10 lbs. - Must be able to lift a minimum of 15 lbs. - Must be able to pull minimum of 10 lbs. - Must be able to squat, kneel, crawl, crouch, climb, and stoop. - Must be able to regularly use hands to finger, handle, or feel objects, tools, or controls. - Required to regularly stand and walk. - Must be able to demonstrate proficiency in CPR from the floor level requiring to work on hands, knees, bending, standing and lifting. - Vision requirements include close vision, distance vision, and peripheral vision. #RHAIDD Pre-employment screening: - Complete criminal background - Name checked in the registries. (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities) - Drug testing - Education verification and other credentialing based on position requirements. - Proof of employment history or references (if required) - Positions that require driving Proof of driver's license, driver's insurance, and vehicle, IF required for providing transportation for individuals. We offer the following benefits to employees: - Payactiv: early access to the money you’ve earned from hours you’ve already worked, before payday! - Employee perks and discount program: to help you save money! - Paid Time Off (full-time employees only) - Health/Insurance (full-time employees only) - 401(k) retirement savings program - Wellbeing Programs: Physical, Emotional and Financial - Chronic Disease management programs for hypertension and diabetes (for qualifying employees) - Training: Free CPR, first aid, and job-specific training opportunities *contract/contingent workers and interns do not qualify for any of the above benefits EEO Statement RHA is an equal opportunity employer. In addition, we provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you are an individual with a disability and need a reasonable accommodation to participate in the application process, please contact our solutions center. About RHA: At RHA Health Services, we help individuals with intellectual and developmental disabilities, mental health and/or substance use needs live their best lives. Our mission is to provide a safe and healthy environment while creating opportunities for personal outcomes. For over 30 years, the people we serve and support have remained at the very center of everything we do. RHA currently provides services in North Carolina, Georgia, Pennsylvania, Tennessee, and New Jersey. If you are ready to make a difference in the lives of people we serve and support apply to join the team today.

Title: Cash Application Representative I (Hybrid) Location: Sterling United States Accounts Receivable Job Description: Job Type: Full-time Description We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. With over 2000 employees, 1,100 Account Executives and 40+ sales offices across the United States, HALO is the global leader of our $25B industry. The Cash Application Representative I plays a critical role within the Cash Applications team. This role ensures timely, accurate processing and excellent service to internal and external stakeholders. Key focus areas include operational accuracy, communication, and continuous improvement. This role works a hybrid schedule with 2x in-person working days at our Sterling, IL headquarters. Responsibilities: - Deposit/post any cash or live checks received at the Sterling location. - Process credit card transactions, including pre-charging, charging, posting, and disputes via multiple methods (e.g., customer self-service portal, dedicated phoneline). - Contact customers via telephone and email regarding payment application or credit card issues. - Collaborate with Credit and Collections teams and Sales Executives regarding deposits and customer remittance information. - Support Liaison for customer on customer facing questions for payment processing. - Payment link processing on orders. Requirements - At least 1+ year of previous direct cash application experience in an office environment - Proficient in Microsoft Word, Excel, and Outlook - Great communicator and listener in-person, over phone, email, and video conference - Values curiosity, creativity, inclusive teams, and achieving results - Problem solver that is comfortable making judgment calls how to spend time - Enjoys learning by providing, receiving and responding positively to constructive feedback - Detail oriented and strong organizational skills - Able to work overtime when required Preferred Qualifications: - Associate's degree in Accounting Compensation: The estimated base hourly rate for this position is between $17 and $19 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations. Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that's right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA). Application Information: To apply to this opportunity, click the APPLY button at the top right or very bottom of the screen to complete our online application. A resume is optional, so you may choose to upload and have the application prefill with your information. There are 5 sections to complete in total, including General information, Work History, Education, Compliance, and optional demographic questions. Once you have successfully submitted your application, you will receive a submission confirmation email from our system. Application Deadline: Applications are reviewed and processed only when there is a specific need or opportunity, rather than on a fixed schedule or at a set deadline. Because they are reviewed on an as-needed basis, a job posting will be removed once the position has been filled or is no longer available. More about HALO - At HALO, we unleash the energy of our client's brands and amplify their stories to capture the attention of those who matter most. For that reason, more than 60,000 small- and mid-sized businesses work with HALO and have made us the global leader of the branded merchandise industry. - Career Advancement: At HALO, we love promoting from within. Internal promotions have been the key to our exponential growth in the last few years. With so many industry leaders at HALO, you'll have the opportunity to accelerate your career by learning from their experience, insights, and skills and gain access to HALO's influential global network, leadership experiences, and diverse thinking. - Culture: We love working here and know that you will too. You can expect a positive culture of ingenuity, inclusion, and relentless determination. We push the limits of possibilities and imagination by staying curious, humble, and provocative in order to break through yesterday's limit. Diversity is the source of our creativity, and we thrive when each of us contributes to an inclusive culture of respect, dignity, and equity mindset in everything we do. We keep our promise for excellence with an unrelenting commitment to achieving results and supporting one another to stay accountable, transparent, and dependable. - Recognition: You're going to succeed here, and you can count on us to celebrate your wins. Colleagues across the company will join in recognizing your big milestones and nominate you for awards. Over time, you'll earn so much recognition that you can convert into gift cards, trips, concerts, and merchandise at your favorite brands. - Flexibility: We pride ourselves on flexible schedules that help you find a balance between professional and personal demands. We believe that supporting our customers is the priority and trust that you and your manager will find a schedule to achieve that priority. HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO, and we seek to recruit, develop and retain the most talented people.