• Serve as the strategic owner for major insurance carrier accounts, responsible for executive alignment, long-term value realization, and account direction. Lead strategic check-ins, business reviews, and planning conversations that align Wisedocs to customer operational goals. Build trusted relationships with claims leaders, medical directors, operational managers, and executive stakeholders. • Own the renewal lifecycle for assigned accounts, including early risk assessment, renewal forecasting, and strategic positioning. Proactively identify value gaps or risks well ahead of renewal timelines. Prepare executive-level business impact summaries, usage insights, and alignment materials. You will approach renewals as a continuation of partnership, grounded in demonstrated value, operational outcomes, and trust. • Identify early health risks through usage patterns, sentiment shifts, workflow anomalies, or escalation trends. Respond quickly and empathetically to escalations, providing clear timelines and follow-up. Partner cross functionally to drive resolution. Maintain structured documentation of issues, root causes, and action plans. • Act as the voice of the customer internally. Collaborate with Product, ML, Engineering, Implementation, and Support. Work within a pod structure to ensure coordinated support for large carriers. Surface patterns from customer files and behaviours to inform product roadmap discussions. Contribute to the development of strategic account processes, tools, and best practices to support a scalable enterprise customer success motion.

• Respond to customer inquiries via phone, or email in a timely and professional manner. • Assist with one-to-many approach targeting our Tech Touch customer base, providing platform training to improve customer understanding and product utilization. • Manage routine customer check-ins and health monitoring. • Support CSMs with account management activities. • Track customer milestones, renewal dates, and usage trends. • Identify at-risk accounts and escalate concerns appropriately. • Troubleshoot common platform issues and coordinate cross functionally with internal teams as needed. • Document product feedback and common challenges for internal teams. • Participate in internal meetings and contribute insights on customer sentiment and platform performance.

Job Title: Specialist, Partner Success Job Description The Partner Specialist is responsible for effectively enabling the sales process for a client’s products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel partners. (Military veterans are encouraged to apply.)A NEW CAREER POWERED BY YOU Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a/an Partner Success Specialist position at Concentrix is just the right place for you! As a/an Partner Success Specialist, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a/an Partner Success Specialist, you will: - Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts - Achieve defined metrics by promoting the sale of services to a portfolio of strategic channel engagement partners - Conduct monthly/quarterly consultative reviews and health checks analyzing our needs - Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements. - Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business - Create training to the sales team, sharing important insights and promoting the unique value and benefits of products - Manage high volume of customer contacts through phone and email each day - Work with teams and management to improve sales processes and achieve a positive customer experience - Maintain a high level of CRM hygiene to ensure all relevant data is captured. - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Partner Success Specialist role include: - 3+ years of prior experience working in a B2B sales capacity - A passion for customer experience - Experience with sales pipeline management and forecasting - Excellent knowledge of MS Office programs - Experience using email, phone and video tools - Experience working with Salesforce.com or similar CRM - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: - The base salary range for this position is $19.09 - $23.85/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - A modern, state-of-the-art office setting with advanced technologies and a great team - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: March 23rd, 2026. ACKNOWLEDGEMENTS: Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE. Location: USA SC Work-at-Home Language Requirements: Time Type: Full time2026-04-27 Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey. We’re looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch. This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust. This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage. What’s the Opportunity - Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance. - Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements. - Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights. - Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches. - Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling. - Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows. - Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth. - Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities. - Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails. - Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement. Qualifications - 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization. - Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards. - Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction. - Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined. - Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact. - Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes. - Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics. - Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders. - Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred. #LI-REMOTE What We Offer: AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance. - Competitive compensation package including stock options - Flexible work schedule - Comprehensive benefits including retirement plan match - Opportunity to make a real impact every day - Work with a dynamic and growing team - Unlimited PTO We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration within core working hours is required.