• Accountable for the end-to-end transition of IT services • Define the transition strategy aligned to contractual scope, service towers, and operating model • Develop and manage a detailed transition plan covering people, process, technology, governance, and security • Establish transition milestones, acceptance criteria, and entry/exit criteria • Align transition activities with the Master Services Agreement (MSA) and Statements of Work (SOWs) • Set up and run transition governance • Define and manage transition KPIs, RAID logs, and reporting structures • Ensure adherence to ITIL service transition principles and client governance standards • Provide regular executive-level status reporting • Coordinate transitions across IT service towers • Manage inter-tower dependencies and ensure service definitions are clearly documented • Plan and oversee knowledge transfer from incumbent teams • Manage transition risks and issues • Plan and execute cutover and go-live activities for each service tower

Location Our PE/SI - Manager, Indirect Channels, will be an integral part of our Sales team. This role is based remotely in the US. Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity The PE/SI - Manager, Indirect Channels is responsible for building and leading DoiT’s go-to-market strategy for Private Equity firms and System Integrators (SIs) within the global partner ecosystem. This role will manage and develop a team of Account Executives focused on identifying and closing opportunities across Private Equity portfolios and SI partner networks. The Sales Manager will establish strategic relationships with Private Equity sponsors, operating partners, portfolio company leadership, and executive stakeholders within System Integrators to position DoiT Cloud Intelligence as the platform of choice for managing and optimizing cloud environments across complex, multi-company portfolios. This role will focus on developing scalable portfolio-wide cloud optimization programs, repeatable co-sell motions with strategic partners, and structured pipeline generation across partner ecosystems. By aligning DoiT’s value proposition with the value creation strategies of Private Equity firms and the implementation capabilities of System Integrators, this role will unlock opportunities to drive measurable financial and operational impact across entire portfolios. Success in this role requires a leader who thrives in partner-led sales motions, is comfortable navigating complex enterprise environments, and can coach teams on selling into multi-entity organizations. The Sales Manager will work closely with Alliances, Product, Marketing, and regional sales leadership to build scalable motions that drive predictable pipeline, accelerate deal velocity, and expand DoiT’s presence across strategic partner ecosystems. This is a player-coach leadership role, responsible for achieving team revenue targets while developing repeatable sales strategies that support long-term growth through indirect channels. Responsibilities: - Team Leadership & Development: Lead, coach, and develop a team of Account Executives focused on selling into Private Equity portfolios and System Integrator partner ecosystems. Establish clear performance expectations, provide ongoing mentorship, and drive a culture of accountability and high performance. Support the team throughout complex deal cycles, providing guidance on executive engagement, deal strategy, and partner alignment. - Pipeline Generation & Partner Strategy: Develop and execute scalable pipeline generation strategies through Private Equity firms and System Integrators. Work closely with the Alliances organization to identify priority partners, establish joint go-to-market motions, and build structured engagement models across partner ecosystems. Drive joint account planning, partner referral motions, and co-sell programs that create consistent pipeline flow. - Sales Execution & Deal Strategy: Oversee complex deal cycles across partner-led opportunities, ensuring alignment between DoiT, partner organizations, and end customers. Support Account Executives in structuring strategic, value-based deals that deliver measurable outcomes for portfolio companies. Partner with Deal Desk, Solutions Engineering, and regional leadership to optimize deal strategy and improve close rates. - Indirect Channel Strategy & Market Insight: Develop deep expertise in cloud channel programs, Private Equity value creation models, and SI delivery ecosystems. Translate market insights into sales strategies that maximize partner engagement and competitive positioning. Provide feedback to Alliances, Marketing, and GTM Strategy teams on pipeline trends, partner performance, and emerging market opportunities. - Cross-Functional Collaboration: Collaborate with the Alliances team to strengthen strategic partner relationships and build repeatable co-sell playbooks. Partner with Marketing to develop campaigns, executive events, and partner initiatives that generate pipeline within the Private Equity and SI ecosystems. Ensure seamless transitions to Account Management post-sale, enabling successful onboarding and expansion opportunities. Qualifications - 7+ years of sales experience, with 3+ years in sales leadership or team management - Proven success in B2B SaaS or cloud sales environments - Strong experience with channel sales, partner ecosystems, or indirect sales models - Experience selling into Private Equity firms, portfolio companies, or System Integrators is highly preferred - Demonstrated ability to lead teams through complex enterprise and partner-led sales cycles - Tool fluency across CRM, CPQ, and CLM platforms - Exceptional leadership, communication, and stakeholder management skills Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. Full-time employee benefits include: - Unlimited Vacation - Flexible Working Options - Health Insurance - Parental Leave - Employee Stock Option Plan - Home Office Allowance - Professional Development Stipend - Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote

Team Rubicon (TR) is seeking a Manager, Long Term Recovery (Operations) to join TR's Programs x Long Term Recovery team! The Manager, Long Term Recovery (Operations) will track performance of the Long Term Recovery team while also overseeing Logistics, Finance, and software platforms to support our Client Services and Construction Management teams. This position will require strong a attention-to-detail, critical thinking, flexibility, analytical methodologies, and a GSD attitude. The Manager, Long Term Recovery (Operations) will be responsible for training and maintenance of CaseWorthy and Procore, overseeing logistics and finance, and ensuring the Long Term Recovery team continues to improve efficiency and efficacy. Every day will be a challenge, but every month brings new opportunities for an organization that is quickly becoming a household name in disaster response. This position reports to TR’s Director, Long Term Recovery and is based remote anywhere within the continental United States ("Lower 48"). Duties: - Manage a support team of Logistics and Finance. - Ensure adequate accounting of; and track, analyze, and report on; trends in supply chain utilization and efficiency of cost vs Donations In-Kind (DIK), labor costs, and impacts on budget vs actual cost. - Monitor Long Term Recovery project locations and ensure alignment with the CDC’s Social Vulnerability Index (SVI). - Collect, analyze, and report on Long Term Recovery’s impact in disaster locations to internal stakeholders and donors. - Review data, coach new users, and improve utilization of Long Term Recovery’s two main software platforms: Caseworthy for Client Services and Procore for Construction Management including creating new case/project files and ensuring coordination with Finance for propagation to ERP and accounting software. - Assist in the utilization of Xactimate to understand general commercial values of services and analyze efficacy of our contractor bids and change orders. - Synthesize Team Rubicon response data and other data sets to inform Long Term Recovery program assessments. - Jointly review client case files, scopes of work, and project estimates to ensure accuracy and completeness. - Monitor weather events and ensure Long Term Recovery team accounts for impacts to timeline and lead the follow-up with historical clients experiencing new disasters. Experience and Background: - Bachelor's degree or equivalent experience - 3-4 years of relevant professional experience in the military, disaster response, emergency management, or first responder fields - 1-3 years of experience with tools for data management, data analysis, and data visualization like PowerBI, Microsoft Dynamics 365, and ArcGIS Special Requirements: - This is a full-time; REMOTE position and can be based anywhere within the continental United States ("Lower 48") and provides a flexible & non-traditional work schedule (relocation expenses not provided) - Other Travel: At least 20% non-travel to support departmental initiatives and may require scheduled or unscheduled work during evenings or weekends Job Type: - Full-time; salary, exempt Pay Range:  - $77,210.66 - $115,157.95 per year The hiring range reflects where in the range we most likely intend to hire for this role. Additionally, compensation within that range can vary for several reasons including market conditions, cost of living, skills/capabilities, experience, etc. Cultural Values:  - Mission First, Greyshirts Always: Anyone joining TR must understand that our mission to provide disaster response comes first - Step Into The Arena: TR needs leaders who aren’t afraid to dare to be great  - Everyone Has A Role Know It: Ability to successfully navigate a fast-paced, high-growth environment and solve problems in the face of ambiguity  - GSD: We are entrepreneurial, resourceful, and determined no matter how chaotic the situation  - Change Your Socks: We take care of ourselves and each other so we are best equipped to serve those in greatest need  - Adults Only: Every team member is an adult until proven otherwise  - Your Mother’s A Donor: Every leader must be committed to fiduciary responsibility, transparency, and financial stewardship  Perks of the Team:  - Flexible Unlimited Paid Time Off - Generous holiday schedule (including a paid week off between winter holidays) - Matching 401k contributions up to 4% with no vesting requirement - 100% company-paid health benefits for employees and their dependents - Professional development, leadership development and events/conferences - Paid time off to volunteer with the non-profit of your choice - One-week all-inclusive onboarding experience   Learn more about Team Rubicon:  - Website: Team Rubicon USA - LinkedIn: Team Rubicon - Facebook: Team Rubicon - X: @TeamRubicon - YouTube: Team Rubicon - Instagram: @teamrubicon - Threads: @teamrubicon - TikTok: @teamrubicon Team Rubicon is an equal opportunity employer and is committed to not only including but actively seeking out a diversity of lifestyles, experiences, perspectives, and voices in order to foster inclusion, growth, and innovation. Your candidacy will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concierge Manager | Remote | Luxury Travel Leadership We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography About Ascend Ascend helps founders, investors, and executives book international business and first-class flights at unbeatable rates- often 30-80% below retail. We combine proprietary booking methods with 24/7 white-glove concierge service to make premium travel seamless. We've grown from 12 to 66 people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We're at $22M+ ARR and growing fast. Our mission is to democratize premium travel and make first class accessible to those shaping the world. Our clients- founders, investors, and executives from venture capital, family offices, private equity, and beyond- expect exceptional service delivered with speed, accuracy, and sophistication. The Role We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You'll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You'll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable. What you'll do: Lead and Develop Your Team - Manage 3-4 Team Leads across all concierge functions - Provide daily coaching, feedback, and support to develop their judgment and leadership - Build a culture where ownership, precision, and empathy are balanced with speed and quality - Conduct regular reviews to support team member growth and performance Own Shift Operations - Direct all client-facing operations during your shift with real-time decision-making - Allocate resources, manage escalations, and resolve complex issues with calm confidence - Ensure seamless handovers between shifts- nothing falls through the cracks - Maintain 95%+ SLA adherence and 98%+ data accuracy through effective systems and team management Deliver Exceptional Client Experiences - Own the end-to-end client journey for your shift- every request, quote, booking, and follow-up - Personally handle VIP clients and high-complexity situations requiring senior judgment - Ensure clients receive timely updates, proactive solutions, and service exceeding expectations - Turn service recovery moments into opportunities that strengthen client relationships Drive Process Excellence - Submit at least 2 documented process improvements per month that increase efficiency or quality - Spot patterns in client feedback, system inefficiencies, and team performance- then solve them systematically - Partner with Process Management and other teams to streamline workflows - Use data to make decisions, validate improvements, and track impact Collaborate Across Ascend - Work closely with Product, Operations, and Leadership to implement new systems and scale consistency across shift - Represent the voice of both clients and your team in strategic discussions - Contribute insights that shape how we grow globally while maintaining service quality What You Bring Must have: - 4+ years in luxury travel, hospitality, or high-touch service operations - Apply even if you dont have all the experience but are confident in your skillset - 2+ years in a leadership or management role- you've coached teams, not just managed tasks - Strong GDS proficiency, ideally Sabre- you're comfortable with fare rules, complex routing, and ticketing - Data-driven approach- you use metrics to spot trends and improve performance - Excellent written and verbal communication- you can coach with clarity and write polished client messages - Calm under pressure- when everything hits at once, you're the steady presence Nice to have: - Experience with international business/first-class bookings or award travel programs - Familiarity with tools like Asana, Periskope, Stripe, or similar workflow/CRM platforms - Track record of building or improving operational processes, SOPs, or training programs - Experience managing remote, global teams - Background in luxury hospitality brands (hotels, premium concierge services) You don't need to check every box- if you have 80% of the skills and the drive to learn, we want to hear from you. What Makes You Stand Out - You've turned around an underperforming team or operation (and can show the metrics) - You're known as the manager people want to work for because you make them better - You have a reputation for spotting issues before they become problems - You think in systems but lead with empathy- process without people is just bureaucracy - You're comfortable being hands-on when needed while developing others to take ownership Why Ascend Clear growth path Your progression: Concierge Manager Senior Concierge Manager Associate Director Director. We promote from within based on demonstrated performance and impact, not politics or tenure. Build, don't just maintain We're implementing our concierge framework and career systems right now. You're not inheriting a rigid legacy system- you're helping shape how Ascend operations scale globally. Your insights will directly influence how we work. Real support - We hire proficient people- you won't be carrying underperformers - Regular reviews with clear metrics and feedback - Head of People who understands operations and partners with you - Process Management team dedicated to making your job easier Work-life balance - Predictable scheduling- you'll know your shift in advance - Proper handovers- the next manager gets everything they need - Global team- talented colleagues across continents - Merit-based performance incentives Learn while you lead - Advanced travel optimization strategies used by elite professionals - How to lead global teams with shared metrics and real-time decision-making - Cross-functional collaboration with Product, Engineering, and Operations - Operational leadership at a venture-backed company growing 5x year-over-year What Success Looks Like First 90 days: Learn our systems and tools (Sabre, Asana, Periskope, booking platforms), lead shifts independently with 95%+ SLA adherence, begin coaching Team Leads effectively, and identify your first improvement opportunities. Within 6-12 months: Consistently deliver 95%+ SLA and 98%+ accuracy, achieve strong team sentiment scores (8/10+), lead at least one initiative that measurably improves client satisfaction or efficiency, and develop strong relationships with frequent travelers. Our Values Customer Obsession - We win when our customers win Urgency with Impact - Clients expect answers in minutes, not hours Radical Candor - Honest, direct, respectful feedback builds trust Ownership - If something breaks, we fix it Relentless Excellence - Good enough is never enough Should You Apply? If you're thinking "I'm not sure I have all the experience listed"- apply anyway. We're looking for people with 80% of the skills and 100% of the drive to learn. What we care about most: - Have you led teams or operations in a high-touch service environment? - Do you have a track record of meeting or exceeding operational targets? - Can you coach, give feedback, and develop others? - Are you excited about building something excellent from the ground up? If yes, we want to hear from you. Why You'll Love This Role This is perfect for someone who: - Wants to work directly with founders, investors, and global business leaders - Sees themselves at Ascend for years, building toward senior leadership - Takes pride in building something excellent - Values both high performance and sustainable work practices - Wants to lead a high-performing team that thrives on excellence and accountability Ascend is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.