• Lead the planning, execution, and evaluation of the Virtual Member Hub initiative from discovery through early adoption. • Develop and manage detailed project plans, timelines, milestones, documentation, and reporting structures using existing project management tools (Asana) when able. • Ensure alignment with organizational strategy, Membership priorities, and funder commitments. • Establish project governance, decision-making protocols, and escalation pathways. • Manage vendor and stakeholder relations throughout project phases. • Coordinate virtual and/or in-person meetings that advance project goals.

• Work closely with the Project Manager, and Studio Director to execute project plans within scope, budget, and schedule. • Conduct programming efforts, including information gathering site/building analysis and site/building inventory of existing conditions, identifying opportunities and constraints. • Develops and represents lead technical viewpoint on projects. • Serves as subject matter expert on specialized systems or industries. • Ensure documentation and timely distribution of all meeting notes to the project teams. • Incorporate and consider sustainable design solutions into all projects. • Oversee the construction administration phase, responding to RFIs, ASIs, shop drawings, and reports. • Work on project teams throughout the construction documents, construction administration, and site visits. • Implement the QA/QC comments and design review at each phase of the project. • Select and specify appropriate materials and associated details. • Prepare and support client presentations. • Other duties as assigned.

• Track, vet, and organize incoming Amazon work orders; ensure proper assignment to regional managers or CSRs; monitor progress and reconcile completed work. • Coordinate technician schedules, secure necessary equipment (e.g., load banks), and proactively communicate with Amazon contacts to confirm site access and due dates. • Maintain spreadsheets and databases linking Amazon and internal work order numbers; generate weekly status reports and update equipment records (serial numbers, asset details). • Act as the gatekeeper for Amazon-related emails and updates, triaging and directing information to appropriate regional teams; escalate issues and clarify requirements with Amazon as needed. • Ensure accurate entry of order charges, including uplifts for additional site work, overtime, or equipment discrepancies; coordinate corrective quotes for parts and additional services. • Identify workflow gaps, propose solutions, and help develop standardized procedures for recurring tasks, including site visits, inspections, and PM scheduling. • Support training of new team members or CSRs on Amazon processes and systems; collaborate with experienced staff to refine best practices. • Maintain technician, client and work compliance as determined by client and internal requirements.

• Collaborate with clients and stakeholders to define product vision, business objectives, and success criteria. • Translate goals into roadmaps and prioritize features based on value, feasibility, and impact. • Maintain the product backlog based on priority with clear epics, stories, and acceptance criteria. • Serve as the primary point of contact for client communication, status updates, and risk management. • Lead project planning, timelines, and resource allocation in coordination with the scrum team. • Manage budgets, scope, and invoicing to ensure financial alignment and margin targets. • Track OKRs and KPIs for each project to measure delivery performance and client value. • Oversee the software development lifecycle (SDLC), ensuring clear handoffs, project development, documentation, and QA processes. • Lead Scrum events (sprint planning, sprint reviews, refinements) and drive team accountability for commitments. • Foster an environment of transparency, collaboration, and shared accountability.