• Track, vet, and organize incoming Amazon work orders; ensure proper assignment to regional managers or CSRs; monitor progress and reconcile completed work. • Coordinate technician schedules, secure necessary equipment (e.g., load banks), and proactively communicate with Amazon contacts to confirm site access and due dates. • Maintain spreadsheets and databases linking Amazon and internal work order numbers; generate weekly status reports and update equipment records (serial numbers, asset details). • Act as the gatekeeper for Amazon-related emails and updates, triaging and directing information to appropriate regional teams; escalate issues and clarify requirements with Amazon as needed. • Ensure accurate entry of order charges, including uplifts for additional site work, overtime, or equipment discrepancies; coordinate corrective quotes for parts and additional services. • Identify workflow gaps, propose solutions, and help develop standardized procedures for recurring tasks, including site visits, inspections, and PM scheduling. • Support training of new team members or CSRs on Amazon processes and systems; collaborate with experienced staff to refine best practices. • Maintain technician, client and work compliance as determined by client and internal requirements.

• Collaborate with clients and stakeholders to define product vision, business objectives, and success criteria. • Translate goals into roadmaps and prioritize features based on value, feasibility, and impact. • Maintain the product backlog based on priority with clear epics, stories, and acceptance criteria. • Serve as the primary point of contact for client communication, status updates, and risk management. • Lead project planning, timelines, and resource allocation in coordination with the scrum team. • Manage budgets, scope, and invoicing to ensure financial alignment and margin targets. • Track OKRs and KPIs for each project to measure delivery performance and client value. • Oversee the software development lifecycle (SDLC), ensuring clear handoffs, project development, documentation, and QA processes. • Lead Scrum events (sprint planning, sprint reviews, refinements) and drive team accountability for commitments. • Foster an environment of transparency, collaboration, and shared accountability.

• Project management of research and grantmaking plans. • Effective communication and coordination with internal and external contacts. • Maintaining high attention to detail and accuracy. • Proactive problem-solving.

• Own end-to-end project timelines across multiple Telos Media channels and brands, covering video production, production management, and process improvement initiatives. • Collaborate with creatives, producers, and cross-functional stakeholders to align on scope, timelines, priorities, and dependencies. • Draft clear project plans and timelines for each assigned initiative, including milestones, dependencies, and ownership, and actively maintain and revise them as circumstances change. • Schedule and run project update calls and reports to drive alignment, unblock issues, and accelerate decision-making. • Serve as the main point of contact for assigned projects, coordinating communication across internal teams and external partners.