[Mission] Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly matters, driving growth and success. [Core Values] At Vivant we don’t just hire for open roles—we hire for impact. If you’re exceptional at what you do and align with our core values: Reliability, Product Knowledge, Process Knowledge and Autonomy, we want to know you! About the Role: This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. At Vivant, we hold ourselves to high standards of professionalism and integrity. Our core values—Reliability, Product Knowledge, Process Knowledge and Autonomy —guide how we interact with clients and approach our work. Hear it straight from our CEO & Founder! >> https://www.youtube.com/watch?v=lvLZ_RP6pdE

Role Description As Network Operations Lead (GSR7), based in India, you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations. - Support the 24x7 Global Network Operations (LAN/WAN, Security & Proxy) team to a center of technical excellence and customer advocacy. - Responsible for successful Network Operations including incident, change implementation, and problem management procedures. - Ensure support of network availability for Global Network Product offerings. - Part of Ford's Enterprise Tech Operations department, reporting to the Regional Network Operations supervisor. - Lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings, working with Network Operations peers from other regions. - Drive towards supporting full observability and monitoring, process response, and technical capability to ensure customer uptime of 99.999%+. - Support efforts to significantly reduce the number of incidents and recovery time during an incident. - Follow KPI metrics to achieve meaningful customer satisfaction and uptime. Qualifications - Wide range of skills and experience required. Company Description

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we’re redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don’t just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities? The Network Lead is responsible for the design, administration, and optimization of enterprise network infrastructure across on‑premises and cloud environments. This role provides technical leadership and day‑to‑day management for a team of network administrators and engineers, ensuring secure, resilient, and high‑performing connectivity services. The Network Lead partners closely with compute, storage, cybersecurity, and business stakeholders to deliver scalable network solutions, support mergers and acquisitions, and maintain reliable connectivity for critical systems and users. RESPONSIBILITIES: - Lead, mentor, and develop a team of network administrators and engineers, ensuring consistent service delivery and professional growth. - Establish and maintain standards, best practices, and documentation for network architecture, operations, and lifecycle management. - Oversee administration of on‑premises network infrastructure including firewalls, switches, access points, and WAN connectivity. - Direct design, configuration, and management of enterprise routing, switching, wireless, and firewall environments. - Oversee cloud‑based networking architecture, including virtual networks, site‑to‑site and remote‑access connectivity, cloud‑native firewalls, network segmentation and security controls, load balancing, application delivery components, private connectivity services, traffic management, and DNS services. - Lead implementation and maintenance of network security controls, including firewall policy, segmentation, VPN connectivity, and secure remote‑access solutions. - Provide advanced troubleshooting and escalation support for complex LAN, WAN, wireless, and cloud‑networking issues. - Monitor network performance, availability, and capacity; lead proactive optimization and long‑term planning initiatives. - Plan and execute network integration and remediation activities for mergers and acquisitions, including multi‑vendor environments. - Collaborate with cybersecurity teams to implement security baselines, zero‑trust principles, and incident‑response procedures. - Partner with compute, storage, and collaboration teams to align network architecture with application and infrastructure requirements. - Maintain accurate network documentation including diagrams, IP schemas, configuration standards, and operational procedures. - Serve as the escalation point for major incidents and coordinate cross‑team resolution efforts. QUALIFICATIONS: - Bachelor's degree or relevant work experience - 7+ years of experience - Technical Proficiency: Enterprise routing, switching, wireless, and firewall platforms; cloud‑based and hybrid networking architectures; VPN and secure remote‑access solutions; multi‑vendor network environments. - Analytical Skills: Network performance analysis, capacity planning, risk assessment, and root‑cause analysis. - Communication: Communicates technical architecture, risks, and recommendations clearly to leadership and stakeholders. - Problem‑Solving: Leads resolution of complex connectivity and security challenges; drives long‑term architectural improvements. - Attention to Detail: Ensures configuration consistency, documentation accuracy, and adherence to standards. - Adaptability: Evolves network strategy to support cloud adoption, business growth, and mergers and acquisitions. - Teamwork: Leads and coordinates a network team; collaborates across infrastructure, security, and business units. Salary Range: Salary is commensurate with experience and qualifications of the candidate as it relates to the position description Benefits: - Flexible Work Environment - Paid Parental Leave - Medical - Dental - Vision - Life and AD&D Insurance - Short-Term and Long-Term Disability - 401(k) with Company Match - Paid Time Off + Holidays Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance — regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce. Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

Job Description: Summary: As a professional within the network contracting and administration team, the incumbent will contribute to the development and maintenance of provider networks. This position is accountable for performing provider and network analysis, evaluating provider reimbursement, and negotiating provider contracts in accordance with corporate strategy. As such, the role requires a multifaceted understanding of provider types, applicable legal and regulatory requirements, pricing methodologies, industry and regional provider impacts & trends, provider reimbursement and related programs, and product lines. Essential Accountabilities: • Establishes and maintains network adequacy for assigned provider types, regions and/or lines of business. Serves as provider network contracting and administration subject matter expert for assigned areas. • Analyzes, develops, and proposes formal provider reimbursement recommendations within approved budgets and according to health plan strategies. • Identifies, investigates, and analyzes issues and questions. Collects and interprets data and information to support provider network contracting and administration activities. Applies applicable contract terms, regulatory and legal requirements, and other information to produce accurate and actionable analysis. • Effectively prepares and presents information, findings, and recommendations to internal and external stakeholders. • Serves as liaison with assigned stakeholders to identify and coordinate provider network contract and administration work items. Executes initiatives; tracks, forecasts and reports on progress including qualitative and quantitative measures. • Engages in provider contract negotiations. Works routinely and directly with providers, clinical, and operational leadership. • Assist in the preparation of provider contracts, amendments, and communications. • Maintains knowledge of relevant legislative and regulatory mandates to ensure compliance. • Responds to and resolves inquiries from providers and colleagues related to provider network contracting and administration. Leads issue resolution with internal and external stakeholders. • Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs. • Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures. • Regular and reliable attendance is expected and required. • Performs other functions as assigned by management. Minimum Qualifications: • Six (6) years of provider network reimbursement or related experience required. Or a Bachelor’s degree in Health Care Administration or relevant field. • Two (2) years of experience directly performing provider contracting or reimbursement analysis required. • Demonstrated experience of provider reimbursement methodologies. • Ability to draft, interpret and apply contractual language. • Technical skills including modeling and financial analysis. • Understanding of medical care delivery, industry trends, and regional market dynamics. • Strong, persuasive, and effective verbal and written communication skills. • Knowledge of health care products and services offered to members. • Excellent problem-solving skills. Physical Requirements: • Ability to work while sitting and/or standing at a workstation viewing a computer and using a keyboard, mouse and/or phone for three (3) or more hours at a time. • Ability to travel across the Health Plan service region for meetings and/or trainings as needed. ************ In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position. Equal Opportunity Employer Compensation Range(s): Grade E3: Minimum $60,410 - Maximum $106,929 The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s minimum qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Please note: There may be opportunity for remote work within all jobs posted by the Excellus Talent Acquisition team. This decision is made on a case-by-case basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.