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Airbnb is a community based on connection and belonging.
Staff Program Manager
Location
United States
Posted
67 days ago
Salary
$156K - $193K / year
Seniority
Lead
No structured requirement data.
Job Description
Staff Program Manager
Airbnb
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Airbnb’s mission is to create a world where people can Belong Anywhere. As we work to achieve that mission, our cross functional Tech Operations and Programs team helps enable Tech organizations to execute and deliver on high impact programs and initiatives. The Difference You Will Make: As Airbnb pursues operational excellence, this role will drive transparency and alignment across teams to deliver exceptional products and services to our users. Program Leadership & Execution - Lead strategic tech wide programs and initiatives that drive operational excellence and efficiency across the organization - Own end-to-end program delivery—from planning and scoping through execution and impact measurement Cross-Functional Collaboration & Alignment - Partner with leadership and cross-functional teams to ensure seamless execution of complex, multi-stakeholder initiatives - Drive alignment across teams to ensure coordinated effort toward shared goals - Facilitate regular and ad hoc leadership meetings, synthesizing discussions into clear action items, ownership, and timelines Stakeholder Communication & Influence - Communicate program strategy, progress, and impact to stakeholders at all levels—from executives to individual contributors - Provide regular updates, solicit feedback, and proactively address blockers to maintain momentum - Translate strategic objectives into clear, actionable plans that align teams and drive accountability A Typical Day: - Deep expertise in program and change management methodologies for mid- to large-scale initiatives - Leverages industry-standard project management tools to drive efficiency and transparency - Thrives in fast-paced, evolving environments—comfortable pivoting strategies while maintaining forward momentum - Relentlessly drives programs forward, iterating quickly based on feedback and results - Embraces uncertainty and change as opportunities for improvement - Pushes teams toward clarity and execution, even in ambiguous situations Your Expertise: 12+ years of program management experience in technology companies, with a proven track record of delivering complex, cross-functional programs on time and within scope Strategic communication skills - Exceptional listener who synthesizes complex discussions into clear, actionable insights - Translates technical concepts and strategic priorities into concise written communication tailored to diverse audiences—from engineering and data science to executive leadership - Adapts communication style to resonate with different functions and stakeholder groups Cross-functional influence and collaboration - Builds trust and secures buy-in across multiple teams and levels of the organization - Navigates ambiguity and organizational complexity to align stakeholders around shared goals - Fluent in the languages of engineering, product, data science, and business operations Comfort with ambiguity and complexity - Thrives in undefined problem spaces, bringing structure and clarity to ambiguous situations - Makes informed decisions and drives progress even with incomplete information - Identifies patterns and creates frameworks where none exist, enabling teams to move forward confidently Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay Range $156,000—$193,000 USD
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TekSynapTekSynap, formerly known as Synaptek, is a privately held, ISO-certified IT company offering solutions and services to meet the business technology needs of local, state, and feder
Responsibilities & Qualifications We are seeking a Program Manager to support Space Development Agency’s Enterprise Operations Software Development efforts. This program manager will play a key role managing the lifecycle development and delivery of software solutions. 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Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Location: Reston, Virginia and/or remote. Occasional travel within the National Capital Region (NCR) - Type of environment: Varies - Noise level: Low - Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. - Amount of Travel: 10% WORK AUTHORIZATION/SECURITY CLEARANCE Citizenship: U.S. Citizenship Clearance requirement: eligibility to obtain TS/SCI PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice Additional Job Information TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Apply now to explore jobs with us at www.TekSynap.com. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance.
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Job Requisition ID # 26WD96538 L'affichage de poste en français suivra / The French job posting follows. Position Summary The Project/Program Specialist provides process-oriented operational support for engineering and program teams by maintaining Jira data quality, supporting workflow administration, and performing recurring coordination and reporting activities. This role is responsible for executing established procedures, processes, and guidelines to improve the consistency, accuracy, and timeliness of project and program tracking. The position focuses on standard work essential to day-to-day program operations, including ticket hygiene, status follow-up, reporting support, documentation upkeep, and coordination across stakeholders. The role serves as a steady full contributor who can manage a broad range of routine and moderately complex support activities with limited supervision. Responsibilities - Maintain Jira ticket hygiene by reviewing, updating, and correcting issues, fields, statuses, assignments, labels, and related metadata in accordance with defined standards - Monitor project and program tracking boards to identify missing, outdated, or inconsistent information and follow up with owners to ensure records remain current - Support adherence to established workflow processes, intake procedures, and tracking conventions across teams - Perform recurring project and program coordination tasks, including status collection, progress tracking, follow-up on open actions, and support for regular operating rhythms - Prepare routine reports, dashboards, summaries, and status updates using Jira and other approved tools - Assist with reporting accuracy by validating data inputs, identifying discrepancies, and escalating issues when needed - Maintain documentation, job aids, process instructions, templates, and reference materials related to project/program tracking and support activities - Provide administrative and operational support for recurring reviews, planning cycles, team updates, and governance checkpoints - Respond to standard requests related to Jira workflow support, tracking updates, and reporting needs within established guidelines - Identify recurring process issues and recommend practical improvements to increase consistency, efficiency, and ease of use - Build effective working relationships with engineering managers, program leads, and other stakeholders to support smooth execution of routine work - Serve as a reliable resource for standard process questions and day-to-day support needs within the assigned area Example Deliverables - Clean and current Jira boards and issue records - Recurring status summaries and reporting outputs - Follow-up tracking for overdue updates or action items - Updated support documentation and process references - Consistent execution of project/program support routines Scope and Impact - Supports the execution of established project and program processes. - Contributes to improved data quality, reporting consistency, and operational follow-through. - Helps reduce administrative burden on managers and team leads by owning recurring coordination and tracking tasks. - Works primarily on standard assignments, applying established procedures and judgment within defined guidelines. Minimum Qualifications - 3+ years of experience in project support, program support, operations coordination, administrative operations, or a related business support role - Experience working with Jira or similar project/work management systems - Experience supporting recurring reporting, tracking, coordination, or workflow administration activities - Experience maintaining dashboards, reports, or status summaries - Experience supporting engineering, technical, product, or program organizations - Strong organizational skills and attention to detail - Strong written and verbal communication skills - Ability to manage multiple recurring assignments and follow through consistently Preferred Qualifications - Experience with Agile methodology, and scrum team best practices - Familiarity with workflow administration, issue tracking conventions, and data quality practices - Experience creating or maintaining process documentation and job aids - Experience using collaboration and productivity tools such as Confluence, Slack, spreadsheets, and presentation tools The Ideal Candidate - Working knowledge of project/program support processes and procedures - Ability to identify and resolve standard issues using established protocols and guidance - Ability to manage a wide range of mostly standard work assignments with limited supervision - Strong follow-up skills and persistence in driving completion of routine updates and action items - Ability to spot common data inconsistencies and process gaps - Good judgment in escalating non-standard issues appropriately - Ability to collaborate effectively with colleagues and supported teams - Ability to balance accuracy, timeliness, and service orientation in day-to-day support work ------------------------------------------------------------------------------------------------------------------------- Description du poste Le spécialiste de projet/programme apporte un soutien opérationnel axé sur les processus aux équipes d'ingénierie et de programme en veillant à la qualité des données Jira, en contribuant à la gestion des flux de travail et en effectuant des tâches récurrentes de coordination et de reporting. Ce poste consiste à mettre en œuvre les procédures, processus et directives établis afin d'améliorer la cohérence, la précision et la rapidité du suivi des projets et des programmes. Le poste se concentre sur les tâches standard essentielles au fonctionnement quotidien des programmes, notamment la gestion des tickets, le suivi des statuts, le soutien au reporting, la mise à jour de la documentation et la coordination entre les parties prenantes. Le titulaire de ce poste apporte une contribution constante et peut gérer un large éventail d’activités de soutien routinières et modérément complexes avec un encadrement limité. Responsabilités - Assurer la gestion des tickets Jira en examinant, mettant à jour et corrigeant les tickets, les champs, les statuts, les affectations, les étiquettes et les métadonnées associées conformément aux normes définies - Surveiller les tableaux de suivi des projets et des programmes afin d’identifier les informations manquantes, obsolètes ou incohérentes, et assurer le suivi auprès des responsables pour garantir que les enregistrements restent à jour - Favoriser le respect des processus de workflow, des procédures d’enregistrement et des conventions de suivi établis au sein des équipes - Effectuer des tâches récurrentes de coordination des projets et des programmes, notamment la collecte des statuts, le suivi des progrès, le suivi des actions en cours et le soutien aux rythmes opérationnels réguliers - Préparez des rapports de routine, des tableaux de bord, des synthèses et des mises à jour de statut à l'aide de Jira et d'autres outils approuvés - Contribuez à l'exactitude des rapports en validant les données saisies, en identifiant les divergences et en signalant les problèmes si nécessaire - Gérez la documentation, les outils de travail, les instructions de processus, les modèles et les documents de référence liés au suivi des projets/programmes et aux activités de soutien - Fournissez un soutien administratif et opérationnel pour les revues récurrentes, les cycles de planification, les mises à jour des équipes et les points de contrôle de gouvernance - Répondre aux demandes standard liées au soutien du workflow Jira, au suivi des mises à jour et aux besoins en matière de reporting, dans le respect des directives établies - Identifier les problèmes récurrents liés aux processus et recommander des améliorations pratiques afin d’accroître la cohérence, l’efficacité et la facilité d’utilisation - Établir des relations de travail efficaces avec les responsables d’ingénierie, les chefs de programme et les autres parties prenantes afin de faciliter l’exécution sans heurts des tâches courantes - Servir de ressource fiable pour les questions relatives aux processus standard et les besoins de soutien quotidiens au sein du domaine assigné Exemples de livrables - Tableaux Jira et fiches de tickets propres et à jour - Résumés de statut récurrents et rapports - Suivi des mises à jour ou des actions en attente - Documentation d'assistance et références de processus mises à jour - Exécution cohérente des routines de soutien aux projets/programmes Portée et impact - Soutient l'exécution des processus établis pour les projets et les programmes - Contribue à l'amélioration de la qualité des données, de la cohérence des rapports et du suivi opérationnel - Contribue à réduire la charge administrative pesant sur les responsables et les chefs d’équipe en prenant en charge les tâches récurrentes de coordination et de suivi - Travaille principalement sur des missions standard, en appliquant les procédures établies et en faisant preuve de discernement dans le respect des directives définies Qualifications minimales - Au moins 3 ans d’expérience dans le soutien de projets, le soutien de programmes, la coordination des opérations, les opérations administratives ou un rôle similaire de soutien aux activités - Expérience de l’utilisation de Jira ou de systèmes similaires de gestion de projets/travail - Expérience dans le soutien d’activités récurrentes de reporting, de suivi, de coordination ou d’administration des flux de travail - Expérience dans la gestion de tableaux de bord, de rapports ou de synthèses d’état - Expérience dans le soutien à des organisations d’ingénierie, techniques, de produits ou de programmes - Solides compétences organisationnelles et souci du détail - Solides compétences en communication écrite et orale - Capacité à gérer plusieurs missions récurrentes et à les mener à bien de manière cohérente Qualifications souhaitées - Expérience de la méthodologie Agile et des meilleures pratiques des équipes Scrum - Connaissance de l’administration des flux de travail, des conventions de suivi des problèmes et des pratiques en matière de qualité des données - Expérience dans la création ou la mise à jour de la documentation des processus et des outils de travail - Expérience dans l’utilisation d’outils de collaboration et de productivité tels que Confluence, Slack, les tableurs et les outils de présentation Le candidat idéal - Connaissance pratique des processus et procédures de soutien aux projets/programmes - Capacité à identifier et à résoudre les problèmes courants en utilisant les protocoles et les directives établis - Capacité à gérer un large éventail de tâches, pour la plupart courantes, avec un encadrement limité - Solides compétences en matière de suivi et persévérance pour mener à bien les mises à jour de routine et les actions à entreprendre - Capacité à repérer les incohérences courantes dans les données et les lacunes dans les processus - Bon jugement pour escalader de manière appropriée les problèmes non standard - Capacité à collaborer efficacement avec les collègues et les équipes soutenues - Capacité à trouver un équilibre entre précision, rapidité et orientation vers le service dans le travail de soutien quotidien Learn More / Plus d'information About Autodesk / À propos d’Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous ! Salary transparency / Transparence salariale Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Le salaire est l'un des éléments du programme de rémunération concurrentiel d'Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l'expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d'actions et un ensemble complet d'avantages sociaux. Diversity & Belonging / Diversité et appurtenance We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici : https://www.autodesk.com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ? Please search for open jobs and apply internally (not on this external site). Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).



