Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Staff Analytics Engineer, R&D. About the job This position is needed to advance the consistency & quality of our R&D analytics data layer and accelerate the development velocity of analysts. Our Data Science and Analytics team seeks to empower R&D to make data-backed decisions that accelerate innovation and improve product performance. You will work closely within our team and across Product & Engineering to design and maintain a robust analytics data layer that enables trusted reporting on R&D metrics. Responsibilities In this role, you’ll: - Design and implement a formal analytics data layer using AWS Glue, Presto, and LookML - Collaborate within the Data Science & Analytics team and across Product & Engineering to define, document, and maintain alignment on metric definition and data lineage - Develop and maintain automated data reconciliation and quality checks to proactively identify and resolve discrepancies, ensuring accuracy and consistency of critical reports and dashboards - Lead investigations into complex data anomalies, conduct root cause analysis, and communicate findings and solutions effectively to both technical and non-technical audiences - Mentor and guide members of the data science and analytics team, establishing and enforcing best practices around data modeling, testing, documentation, and code review Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - 6+ years of professional experience in analytics engineering, data engineering, business intelligence, or a related discipline–ideally in a B2B SaaS environment. - Advanced expertise in SQL and hands-on experience designing data models and orchestrating data pipelines using AWS Glue or similar technologies - Demonstrated ability to partner with cross-functional stakeholders to codify, document, and reconcile critical business metrics, ensuring company-wide data alignment - Proven track record of owning ambiguous projects from beginning to end with minimal guidance Strong technical communication and mentorship skills, with the ability to convey complex concepts to a range of audiences Desired: - Intermediate expertise in Python; distributed computing technologies like Hive, Presto, and Spark; and dashboarding tools like Looker or Tableau - Proven track record of implementing robust data quality and testing frameworks, including expertise with dbt tests, CI/CD, and data observability - Experience evangelizing and establishing data culture and best practices within a fast-paced technology organization Location This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $155,520 - $194,400. - Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800. - Based in the San Francisco Bay area, California: $182,960 - $228,700. - This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until March 31st, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Design and operate large-scale data pipelines that generate training datasets used for machine learning training and experimentation • Develop infrastructure that supports distributed training workflows using technologies such as Pytorch, Ray Data, and Ray Train, etc. • Integrate ML pipelines with workflow orchestration systems (e.g., Flyte, Airflow, or similar) to enable reliable multi-stage training workflows • Improve reproducibility and observability of ML pipelines through dataset validation, monitoring, and automated testing • Optimize performance and resource utilization across distributed compute systems used for data processing and model training • Partner closely with ML engineers to enable efficient large-scale experimentation and model iteration • Lead architectural improvements to ensure our offline ML pipelines remain scalable, reliable, and cost-efficient

About Us InStride Health’s mission is to deliver specialty anxiety and OCD care that works for every kid, teen, young adult, and family who needs it. Through this mission, we are expanding access to insurance-based care, increasing engagement in treatment, and improving treatment outcomes. We are doing this by combining research-backed clinical care and innovative technology to eliminate the major problems with care today: difficulty finding providers, months of waiting to be seen, arduous onboarding processes, and inconsistent use of evidence-based therapies and outcomes tracking. Our vision is to become the nation’s most trusted provider of pediatric anxiety and OCD care. Team InStride Health: Our Core Values - Give Heart: We lead with heart, treating patients and their families the way we want our loved ones to be treated. - Work Smart: We find smarter ways to solve hard problems and fix the broken mental health system by leveraging technology, diversity of thought, and innovation. - Have Humility: We leave our egos at the door, empowering our team to collaborate, celebrate diversity, and adopt a growth mindset. - Embrace Community: We all belong. We are in this together, and we never worry alone. We believe in each other and recognize that every voice matters. About the Role We are looking for a Digital Analytics Manager to manage key components of our website analytics ecosystem and support marketing performance measurement. This role will help ensure reliable tracking, reporting, and insights that inform improvements to the website experience and drive conversion among referring providers and prospective patients and families. This is an individual contributor role and a fully remote position. The Digital Analytics Manager owns the implementation and ongoing maintenance of analytics tracking and reporting across our website and application funnels. Working closely with marketing, product, engineering, and data teams, this role helps ensure high-quality data collection, supports automated reporting, and provides analysis that helps improve website performance and patient acquisition. Responsibilities - Own the technical implementation of GA4, Mixpanel, Webflow Analyze, and Google Tag Manager (GTM) across the website and application funnel. - Partner with marketing and website leadership to implement measurement frameworks and KPIs that track website performance and patient acquisition. - Maintain the configuration of OursPrivacy to ensure website and marketing tracking remain HIPAA-compliant and secure. - Collaborate with product and engineering teams to support accurate tracking between website activity and backend application data. - Maintain consistent UTM and tracking parameters to support accurate attribution of website traffic and enrollments. - Partner with the data science team to query and analyze web behavioral data in Snowflake, connecting it with backend datasets to better understand user journeys from first visit to enrollment. - Build and maintain Looker dashboards that provide accessible reporting on marketing and website performance. - Document tagging, naming conventions, and analytics processes to support consistent data collection and reporting. - Analyze website traffic, user behavior, and customer journeys to identify trends and opportunities to improve the user experience and drive patient enrollments. - Support collaboration with the data science team to help develop behavioral datasets that inform analytics and modeling. - Conduct routine data audits and site health checks to ensure continuity between website activity, marketing channels, and patient data. - Serve as a key analytics resource for the marketing team, helping stakeholders interpret data and use reporting tools effectively. What You Need to Succeed in the Role - 5+ years of experience in web analytics with a focus on implementation and optimization strategy. - Expert proficiency with Google Analytics 4 (GA4) and Google Tag Manager (GTM). - Experience with Mixpanel or similar event-based analytics tools (Amplitude, Heap). - Experience working with privacy orchestration tools (e.g., Freshpaint, OursPrivacy) in regulated environments. - Familiarity with Webflow or similar CMS platforms, including analytics and testing capabilities. - Proficiency in SQL and experience building dashboards in Looker. - Experience querying event data in Snowflake or similar data warehouses. - Ability to translate complex analytics findings into clear insights for stakeholders. - Experience using analytics to support website optimization, lead generation, and conversion improvement. - Strong collaboration skills and the ability to work cross-functionally in a fast-paced environment. - High attention to detail, strong organizational skills, and a problem-solving mindset. - Experience in healthcare or HIPAA-regulated environments is a plus but not required. The expected annual salary for this role is between $116,000-129,000. Actual starting salary will be determined on an individualized basis and will be based on several factors including but not limited to specific skill set, work experience, licensure, etc. Why Join Our Team - Generous benefits package (401k with match, Flexible PTO, paid holidays, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more) - Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment - Chance to make a far-reaching impact by helping children and families access desperately-needed, evidence-based care - Opportunity to work with talented and experienced team members who have devoted their lives to solving this problem - Fully virtual: work from the comfort of your home with periodic in-person retreats Commitment to Diversity, Equity, Inclusion, & Belonging (DEIB) We want to make our clinical services available for everyone, no matter where you come from, what you look like, or how you identify. To achieve this, we recognize we must continually make progress in building a more diverse, equitable, and inclusive team. Through these efforts, we support two primary objectives at InStride Health: - Providing high quality patient care to families. We are in a privileged position to support families during a vulnerable time in their lives. We approach all families and each other with compassion and are most effective as a diverse team where all individuals feel valued, respected, and accepted. - Building a mission-driven business that lasts. Specifically, we believe our commitment to a supportive culture improves innovation, decision-making, and efficiency. We invite you to share any additional information about yourself or your experiences that may not be reflected in your CV. Inclusion of this information is completely voluntary. Beware of fake job postings and offers. All official communications from InStride Health will come from email addresses ending in @instride.health. We will never ask for personal information such as Social Security numbers or bank details during the application process. If you receive a suspicious job offer or communication, please contact our recruitment team directly (talent@instride.health) to verify its authenticity.

• Calibrate and fine-tune the **Callsign fraud detection and authentication engine** for optimal performance. • Analyze data models, risk signals, and rule outputs to identify false positives/negatives and optimize model thresholds. • Work on continuous improvement of Callsign workflows, journeys, and intervention logic. • Conduct deep analytics on fraud event data, behavioral biometrics, and system logs. • Build dashboards, performance metrics, and reporting pipelines to monitor Callsign efficacy. • Collaborate with fraud analytics teams to detect trends and emerging threats. • Configure system integrations between Callsign and core banking systems, APIs, or orchestration layers. • Support the deployment of new fraud scenarios and machine learning models. • Manage test environments, perform regression testing, and validate production changes. • Liaise with fraud strategy, IT security, and vendor teams to drive performance improvements. • Document configurations, model changes, and system updates. • Provide expert guidance on Callsign data structures, risk scoring, and orchestration capabilities.