• Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality. • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables. • Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact. • Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies. • Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets. • Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority. • Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams. • Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations. • Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort. • Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization.

• Serve as the primary point of contact for clients, ensuring all deliverables are aligned to business goals, KPIs, and executed on time and at high quality. • Translate client goals into actionable marketing objectives, roadmaps, and measurable deliverables. • Lead cross-functional teams (developers, strategists, designers, and QA) to deliver integrated MarTech programs that drive measurable impact. • Oversee project execution across multiple workstreams, ensuring clarity in scope, timelines, priorities, and dependencies. • Track all work in project management tools, and partner with internal teams to ensure appropriate resourcing, balanced workloads, and on-time delivery of assets. • Maintain visibility into team capacity and allocation, partnering with Engagement Coordinators to ensure work is assigned based on availability, skillset, and priority. • Identify risks or roadblocks that may impact delivery, timelines, or quality, and proactively drive resolution plans with internal teams. • Monitor account health, ensuring work aligns with scope, timelines, and overall delivery expectations. • Support budget awareness and efficient delivery by aligning work to agreed scope and flagging potential over-servicing or misaligned effort. • Partner with clients and internal teams to continuously improve campaign performance through testing, insights, and optimization. • Manage technically complex engagements such as CDP implementations (e.g., Segment, Hightouch), mobile SDK setups (e.g., Braze), and MarTech data architecture projects, coordinating closely with Solutions Architects and engineers to ensure successful delivery. • Partner with Solutions Architects and the Technical Consulting team on projects that require deeper technical expertise, ensuring seamless coordination, clear scoping, and consistent client communication across both teams. • Translate technical requirements and implementation details into clear client-facing documentation, timelines, and status communications.

• Address and manage crises by responding promptly to calls and digital requests using active listening, de-escalation techniques, and crisis management skills to reduce distress and promote safety. • Evaluate risk type and level (e.g. suicidal ideation, self-harm, homicidal ideation, and other safety concerns) in alignment with established risk-stratification guidelines included escalation and contacting emergency services when indicated. • Gather essential information (Member identity, contact information, current location, and—when applicable—parent/guardian details) to support a safe and effective response. • Develop collaborative safety plans with the Member, including coping strategies, use of natural supports, linkage to existing behavioral health providers, and clear next steps for maintaining safety. • Ensure safety plans and crisis resources are sent to the Member promptly and ensure timely communication with leadership and documentation as required. • Coordinate direct transfer and referrals to appropriate levels of care (e.g., internal, outpatient providers, community resources, mobile crisis teams, emergency departments, inpatient facilities, etc.). • Involve Member’s other support network including family members, guardians, and emergency contacts when appropriate. • Complete timely, accurate, and objective documentation of all contacts, risk assessments, safety planning, and follow-up activities in the designated electronic systems. • Participate in debriefs, case consultations and reviews, and quality-improvement activities related to crisis services. • Perform Other Duties as assigned.

• Assist with program launch design sessions and lead the creation of key deliverables • Partner with external and internal stakeholders to define business objectives • Facilitate development and review of operational assets for comprehensiveness and alignment • Collaborate with Product Management for effective program solutions implementation • Support Project Management by tracking requirements and navigating scope changes