• Serve as first line support for internal IT issues (hardware, software, access, connectivity) • Troubleshoot and resolve common issues independently; escalate when appropriate • Manage and track IT tickets, including coordination with MSP and MSSP for overflow or specialized support • Ensure timely, friendly, and professional support for a distributed workforce • Provision and configure laptops, peripherals, and mobile devices • Manage software installations, updates, and access provisioning • Support onboarding and offboarding processes, including device setup and recovery • Track software licenses and subscriptions to ensure accurate counts and compliance • Assist with IT procurement activities, including ordering laptops and accessories

• Support day to day internal IT operations • Handle internal IT tickets, user support, hardware and software provisioning, license tracking, and new hire IT setup • Serve as first line support for internal IT issues (hardware, software, access, connectivity) • Troubleshoot and resolve common issues independently; escalate when appropriate • Manage and track IT tickets, including coordination with MSP and MSSP for overflow or specialized support • Ensure timely, friendly, and professional support for a distributed workforce • Provision and configure laptops, peripherals, and mobile devices • Manage software installations, updates, and access provisioning • Support onboarding and offboarding processes, including device setup and recovery, and account management • Track software licenses and subscriptions to ensure accurate counts and compliance • Assist with IT procurement activities, including ordering laptops, accessories, and approved software • Follow established security policies and procedures when handling systems and data

Role Description As an IT Support Specialist at Bird, you will serve as the first point of contact for employees across the organization, ensuring seamless day-to-day IT operations in a fully remote environment. You will own helpdesk operations, manage device and identity tooling, and support onboarding and offboarding processes that keep our team running smoothly. Working closely with the Sr. Manager of IT & Security, you will play a critical role in maintaining a secure, reliable, and employee-friendly IT environment. You must be responsive, approachable, and thrive in an open, collaborative, and fast-moving startup culture. Responsibilities - Serve as the initial point of contact for helpdesk support across the organization on a daily basis. - Manage employee onboarding across core tooling including Okta, Google Workspace, Jamf, and Slack. - Administer and maintain MDM solutions across Mac and PC endpoints including Jamf and AirWatch. - Collaborate with the Sr. Manager of IT & Security to support infrastructure improvements and tooling projects. - Maintain and contribute to internal IT documentation and knowledge base. - Support user access management and provisioning through identity and access management tools. - Assist with security and compliance initiatives including SOC2 as needed. - Promote a collaborative, inclusive, and approachable IT culture across the organization. Qualifications - 3-5 years of relevant IT support experience - Hands-on experience with Okta, Google Workspace, and Jamf - Experience managing endpoints in a Mac-first environment - Strong communication skills — written and verbal - High learning agility and genuine curiosity about technology - Ability to work independently and self-sufficiently in a fully remote environment Requirements - East Coast based or willing to work East Coast hours - Experience with AirWatch or similar PC MDM solutions - Familiarity with Slack administration - Basic scripting or automation experience - Experience supporting a globally distributed workforce Benefits - Plenty of time off to relax and recharge, plus a wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be!

• Own and coordinate a portfolio of IT and security audits covering cloud infrastructure (AWS, GCP), application security, identity and access management, vendor/third-party risk, and blockchain-related products including wallets and cold storage. • Shape the execution of the multi-year IT and security audit roadmap, coordinating coverage with co-sourced partners and aligning with enterprise risk initiatives. • Synthesize complex audit findings into high-impact reports and presentations for executive leadership, the Chief Audit Executive, and the Audit Committee, ensuring conclusions are rigorous and actionable. • Drive remediation strategy for IT and security findings, challenging management on risk-based solutions, validating corrective actions, and escalating thematic concerns to senior leadership. • Partner with senior technology and security leadership across Engineering, Security, and IT to deliver independent advisory value while maintaining third-line independence and objectivity. • Evaluate and develop audit talent, mentoring team members, assessing candidates, and contributing to the growth and modernization of the Internal Audit function.