TITLE: OPERATIONS QUALITY ASSURANCE SPECIALIST STATUS: NON-EXEMPT REPORTS TO: SUP - OPERATIONS QUALITY ASSURANCE DEPARTMENT: OPERATIONS CONTINUOUS IMPROVEMENT JOB CODE: 11823 PAY RANGE: $25.40 - $26.50 HOURLY GENERAL DESCRIPTION: Analyze and review first line monitoring for Payment Operations and Service Operations. Maintain excellent knowledge of the Federal Regulations including, but not limited to, Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, Anti-money laundering, Anti-money laundering, Federal Reserve Bank, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules. Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. TASKS, DUTIES, FUNCTIONS: - Responsible for reviewing a statistical sampling of both Payment Operations and Service Operations processes. Utilize department tools and resources to ensure reviews are completed on a timely manner, within the benchmark timeframe, and without sacrificing quality. - Responsible for monitoring Service Operations calls to ensure deliverance of excellent customer service and adherence to proper documentation practices and customer identification program. - Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs. - Actively participate in team discussions and contribute to department meetings. Engage in company-wide events, fostering and developing interpersonal connections. - Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines. - Assist with updating the quality assurance policies, procedures, and processes in accordance with changes to federal and state regulations, investor guidelines and internal policies and procedures. - Monitor and confirm management corrective actions that address findings from compliance reviews. Perform follow-up reviews to ensure appropriate actions were taken and desired results achieved. - Collaborate with management to identify process inefficiencies and submit procedural updates for approval, as needed. Update and maintain department procedures. - Perform all other related duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Effective oral and written communication skills required to audit consumer and mortgage loan documents. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Credit union management and all levels of staff. - EXTERNAL: Members, peers at other financial institutions, vendors, insurance companies. QUALIFICATIONS: - EDUCATION: Bachelor’s degree in business, Finance, or equivalent work experience in a related field Preferred. - EXPERIENCE: Three years or more in a position performing credit and financial analysis within a financial institution. - KNOWLEDGE/SKILLS: Keeps abreast of Compliance and Credit Union rules, regulations, policies, and practices. Maintain and keep current knowledge of all regulations outlined in job description. Proven ability to meet and/or exceed individual and team goals. Ability to multi-task effectively and meet deadlines with limited supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. Must work well in a fast paced and flexible production-oriented department. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES/CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/13/2026

Overview Make a difference every day as an Amedisys care transitions coordinator! Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they feel most comfortable, at home. This role requires an RN, LPN or other clinical license, plus previous outside sales/business development experience in the healthcare industry. A background in cold calling customers in pharmaceuticals, medical device sales, hospital, home health, hospice or long-term care is ideal. Attractive pay - Base salary between $78,000 - $85,000 (based on experience) Territory - Remote - Must have GA state nursing license or multistate nursing license to qualify. What's in it for you - Choice of PPO or HSA medical plans with free telehealth. - Paid time off. - Up to $1,000 in free healthcare services with Amedisys HSA plan. - Up to $500 in wellness rewards for activities-use for spa, gym, sports, hobbies, pets and more.* - Mental health support with up to five free counseling sessions through the Employee Assistance program. - 401(k) with a company match. - Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave. - Fleet vehicle program (restrictions apply) and mileage reimbursement. - And more. *Benefit eligibility can vary by position and shift status. *Participation requires enrollment in an Amedisys medical plan. Responsibilities - Educates health care professionals, patients, and families about home care services. - Develops and maintains relationships with key referral sources, such as hospitals, nursing homes and physician offices to generate leads. - Coordinates patient admissions with the team, including obtaining all required documentation to complete referral to admission process. - Conducts on-site visits to assess patient needs and identify barriers to care. - Keeps accurate records of patient interactions and referrals. - Achieves admissions, product, and payor-mix goals. - Meets short and long-term target account goals. - Documents the minimum expectation of sales calls daily in CRM (including pre and post call notes). - Maintains a complete, up-to-date record of targeted referral sources in territory in CRM. - Attends community events to promote Amedisys. - Responds to customer complaints in timely manner. - Performs other duties as assigned. Qualifications - At least one year of experience in a healthcare related business development/outreach role. A bachelors degree is preferred, but not required. - Current RN or LPN license, specific to the state(s) you are assigned to work. MSW, LCSW, PT, PTA, OT, OTA, SLP, and PA licenses are considered in some cases. - Reliable transportation, current driver's license, and liability insurance. Please note: This role will travel 50% or more within the assigned territory. Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.

• Enthusiastically coach and develop a team of Operations Specialists/Associates • Manage escalations, carefully managing complex issues to a full resolution • Coach and develop team members to meet their career and business goals • Monitor and react to changes in leading Indicators and other KPIs to drive excellence in processing financial transactions. • Identify and solve for process improvements • Ensure excellent customer service by monitoring productivity and quality of the team • Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions. • Utilize retirement service knowledge to answer questions or work to gather details from others to accomplish the teams original question • Keep team updated on new processes and product enhancements • Increase efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity • Take part in cross functional initiatives/projects • Partner with peers and manager on staffing and training needs • Proactively work to improve efficiencies and effectiveness of the team • Balance workload within team and across teams • Anticipate needs of the team as new clients are on boarded by the sales team, communicate to leadership and peers of needs • Other duties as needed

• Advance the Cloud FinOps discipline at RD Station by bringing deep technical expertise and a systemic business perspective; • Design and improve solutions for measuring, allocating, and visualizing cloud costs; • Ensure greater traceability of costs by labels/tags, services, products, teams, and business contexts; • Develop automations and tools that reduce operational effort and strengthen continuous cost management; • Support architecture decisions with a focus on financial efficiency; • Identify waste, deviations, and opportunities for cloud cost optimization; • Contribute to governance and the evolution of Kubernetes and cloud practices with an emphasis on economic efficiency; • Make cost management more accessible, actionable, and reliable for both technical and executive stakeholders.