• Resolving Incidents • Deploying new versions of software • Database Upgrades • Improving monitoring dashboards, alerting, etc. • Daily, Weekly, Monthly Check Lists • Onboarding new customers • Disaster Recovery Testing • High Availability Testing • Cost Optimisations • Implement and Own the observability platform, in collaboration with the engineering team. • Create & Contribute to monitoring dashboard • Create & Contribute to monitoring capability • Contribute to Improvements of the platform • Enhance or fix automation • Design, Contribute, Implement & Own operational processes. • Assign tasks to engineers as required • Line Management of the team, including hiring, performance reviews, etc. • Work with the Engineering Team Lead to improve the platform • Be part of an on-call group (team lead, escalation level) • Work with customers as required to resolve their issues • Collaborate with Internal development teams as required

• Design, implement, and maintain CI/CD pipelines across multiple environments. • Manage cloud infrastructure (Azure, AWS, or GCP) and on-prem environments. • Implement Infrastructure as Code (IaC) using Terraform, ARM templates, or CloudFormation. • Monitor system performance, troubleshoot issues, and optimize deployments. • Enhance automation processes for software delivery and infrastructure management. • Collaborate with development teams to support microservices, containerization (Docker, Kubernetes), and cloud-native applications. • Implement security best practices in DevOps workflows. • Create and maintain documentation and operational runbooks.

• Improve and maintain Azure infrastructure and environments • Expand Infrastructure as Code and automate deployment workflows • Standardize CI/CD pipelines and improve deployment safety • Enhance observability, monitoring, and incident response • Implement security improvements and manage access/secrets • Reduce operational load on senior engineers by handling technical ops • Improve developer workflows, CI reliability, and platform health visibility

• Build and maintain CI/CD pipelines that support the full software lifecycle • Develop self-service tooling and standardized workflows for deployment and operations • Improve developer experience through automation, documentation, and clear best practices • Implement and manage infrastructure using Infrastructure as Code (Terraform or similar) • Support containerized workloads (Docker, Kubernetes) • Maintain and improve environments across dev, staging, and production • Partner with platform and SRE teams to ensure systems are scalable, reliable, and cost-efficient • Implement observability tooling across logging, metrics, and alerting • Participate in incident response, root cause analysis, and system improvements • Ensure secure pipelines, secrets management, and access controls • Work closely with engineering teams to support deployment and operational needs • Troubleshoot infrastructure and runtime issues across systems • Contribute to platform standards and internal documentation