• Own clinician and internal stakeholder participation in required onboarding and training sessions, ensuring consistent attendance, engagement, and completion across cohorts. • Design, deliver, and oversee a comprehensive onboarding and training program, including technology setup, EMR training, workflow education, and clinical systems readiness. • Ensure completion, comprehension, and compliance with required live and asynchronous training components, validating clinician readiness prior to go live. • Oversee the accurate setup and validation of clinician provider profiles across Array’s digital and clinical platforms, partnering with operational teams to resolve discrepancies. • Serve as the owner and administrator of clinician onboarding and training resources, ensuring content is accurate, up to date, accessible, and aligned with evolving clinical and operational needs. • Collaborate with Account Management, Implementation, Medical Affairs, and Operations teams to develop, maintain, and enhance training materials, workflows, and site specific documentation. • Deliver and coordinate ad-hoc and targeted training sessions to address clinician questions, system updates, workflow changes, or technology enhancements. • Identify recurring training gaps or clinician needs and develop follow up education, job aids, and reference materials to improve readiness, efficiency, and confidence. • Continuously evaluate onboarding effectiveness and training outcomes, using feedback and operational insights to drive improvements and scalability of the clinician onboarding experience. • Performs other duties as needed

• Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence • Coach and educate restaurant owners on the best practices for their online ordering setup, backed by statistics and rigorous SEO testing by our product team. • Work on projects and initiatives that improve our internal processes • Impact the Owner platform design by providing relevant product feedback to our engineering team • Partner and collaborate successfully with cross-functional teams

• You guide new customers (restaurants, cafés, bars) by phone through their first steps with our app and support them in getting started on the kollex platform. • You assist with the setup and integration of our solution and ensure customers can use our features quickly and easily. • You explain features, workflows and processes so our users can have a smooth start with kollex. • You answer questions and support customers with any challenges that may arise during onboarding. • You work closely with our Customer Service team to ensure high customer satisfaction and a positive user experience. • You document the onboarding process and customer interactions in our CRM and back-office system. • You proactively communicate to help create the most positive customer journey possible for new users.

About Us dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 90,000 teams every week, driving data transformations and AI use cases. As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,400 dbt Platform customers, including AstraZeneca, Sky, Nasdaq, Volvo, JetBlue, and SafetyCulture. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners: - Reliable, high-quality data is the fuel that propels AI-powered data engineering.
 - AI is changing data work, fast. dbt’s data control plane keeps data engineers ahead of that curve. - We empower engineers to deliver reliable, governed data faster, cheaper, and at scale. dbt Labs is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started.. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values. A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Manager, Customer Activation & Onboarding and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in the United Kingdom. In this role, you can expect to: - Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey - Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders - Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time - Meet with prospective dbt Cloud customers to assess which service experience makes sense for them - Tailor new and existing customer onboarding enablement for your region - Work with our customers in EMEA You are a good fit if you have: - Worked asynchronously as part of a fully-remote, distributed team - Are a natural cross collaborator - Harbor an extreme attention to detail - Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions - Have the ability to manage multiple priorities - Are always thinking about how to balance scale with customer experience - Have previously worked in a customer success or customer-facing project management role - Can articulate why professional services can speed time-to-value You'll have an edge if you have: - If you used tools like Salesforce, Asana, Rocketlane and Slack - Understand how dbt can positively impact a customer’s day-to-day Benefits at dbt Labs - Flexible paid time off with a culture that actively encourages rest, recharging, and work-life balance — includes a minimum of 28 days’ paid leave in line with UK law - Healthcare: Monthly stipend to support supplemental medical, dental, vision, life, and disability insurance for you and your eligible dependents - Generous paid parental leave for all parents, with additional time for birthing parents - Paid medical leave to support life’s unexpected moments - Paid caregiver and pregnancy loss leave to support family and personal needs - Pension contributions with 4% employer match - Flexible stipends for: - Health & wellness - Cellphone & internet - Home office setup - Learning & development - Coworking space renta Compensation We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process. - The typical starting salary range for this role is: - £97,000 to £120,000 What to expect in the hiring process (all video interviews unless accommodations are needed): - Interview with Talent Acquisition Partner - Interview with Hiring Manager - Follow-up project and review call - Team interview round dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume. Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page. dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. RSUs or comparable benefits may be offered depending on the legal or country limitations. Privacy Notice Supplement to Privacy Notice - Californians Supplement to Privacy Notice - EEA/UK