• Develop reporting solutions following internal reporting standards and best practices • Maintain and improve the reliability, efficiency, and functionality of existing reports • Facilitate team request intake sessions to collect reporting requirements • Recommend quality and system improvements by analyzing data issues • Train users and team members as needed

• Collaborate with team members and stakeholders to define key business metrics and gather requirements • Architect data pipelines, design, and build new dashboards for stakeholders • Maintain and improve existing data infrastructure and dashboards • Publish and maintain clear documentation for users • Identify ways to streamline and improve efficiency of our data • Implement changes to optimize SQL queries and data workflows • Work with cross-functional teams to identify data needs and gaps • Lead projects end-to-end and provide thought partnership

About the Company: At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. The Role You'll Play At Playlist, we're reimagining how businesses harness the power of data to drive meaningful insights and transform decision-making. Our Business Intelligence team is the strategic nerve center that transforms raw information into powerful insights, empowering our international partnerships and marketing teams to make impactful choices. As a Business Intelligence Analyst II, CX Analytics, you'll be a critical data parter for our CX organization, building the analytical infrastructure that tells the story of our customers. You'll: - Develop sophisticated dashboards and data visualizations in Tableau and Hex that translate complex data into clear, actionable insights for stakeholders across the CX organization - Design and maintain robust data models using SQL in dbt, creating a single source of truth that drives strategic decision-making - Collaborate closely with cross-functional teams to understand business objectives and develop data solutions that illuminate key performance indicators - Build and refine data pipelines, working with sources like Zendesk and Salesforce - Partner with stakeholders to build roadmaps and prioritize projects that drive the most impact across the company, bridging communication between data and business teams - Contribute to the team's technical growth by sharing knowledge and supporting collaborative learning initiatives The Experience You’ll Bring - Expertise with data analysis, visualization, and transformation - Strong coding skills in at least one of: Python, R, or SQL (dbt is a plus) - Proficiency in data visualization tools (Looker, Power BI, Tableau, Hex) - Exceptional ability to communicate complex technical concepts to non-technical audiences - Analytical mindset with a talent for translating data into strategic business insights - Collaborative approach to problem-solving and team dynamics - Experience with Customer Experience/Support Analytics - Comfort with a remote work environment, collaborating with team members across the globe Have we piqued your curiosity? Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes. The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics. By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable). Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.

Company Description Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.  We’re an award-winning employer reflecting how our employees are at the very heart of what we do: - UK & Ireland's premier AWS, Microsoft & Oracle partner - 3300+ strong, €350/£300m revenue business - 10+ years as a Great Place to Work in Ireland & UK - Best Workplace for Women in the UK & Ireland by GPTW - Best Workplace for Wellbeing in the UK by GPTW We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. Job Description Scope of Work: - Design and Build Power BI Solutions: - Engage and collaborate with stakeholders to design and build Power BI solutions that meet business needs. - Develop interactive and meaningful BI and MI reports using Power BI, Service Now Reports and other relevant visualisation tools. - Stakeholder Engagement: - Work closely with business end users and analytics teams to understand their business domain and requirements, including regulatory reporting. - Ensure that the BI solutions align with regulatory reporting requirements and other business needs. - Liaison with Strategic Partners: - Liaise with strategic partners to advance the Data Sharing and Open Data Agenda. - Foster collaboration and data sharing initiatives with external partners. - Data Sharing and ETL Methods: - Advance data sharing using modern data extraction and ETL (Extract, Transform, Load) methods. - Implement efficient data extraction and transformation processes to support BI initiatives. - Visualization and Analytics: - Use visualization and analytics to help solve business challenges, leading from insight to action. - Provide actionable insights through advanced data analytics and visualization techniques. - Interactive Dashboards: - Create compelling and interactive data visualization dashboards. - Ensure dashboards are user-friendly and provide valuable insights to stakeholders. - Deliverables: - Interactive and meaningful BI and MI reports. - Power BI solutions tailored to business requirements. - Documentation of the BI solutions and reports. - Interactive data visualization dashboards. - ETL Data Processing - Phyton Scripting Qualifications - Proven experience in designing and building BI solutions using Power BI. - Strong understanding of data visualization techniques and technologies. - Excellent collaboration and communication skills. - Experience with regulatory reporting is a plus. - Experience with modern data extraction and ETL methods. Additional Information Why Version 1?  At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability. - Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits - Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme - Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance - Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme - Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies - Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat - Reward schemes including Version 1’s Annual Excellence Awards & ‘Call-Out’ platform. - Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes. And many more exciting benefits… drop us a note to find out more.   Version 1 is an equal opportunities employer. We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring. We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [recruiter email address] at Version 1. We will consider all requests carefully, respectfully and confidentially. Video links: https://www.youtube.com/watch?v=F_d3ELTH5zo #LI-EB1 - Department: Public Sector & Utilities (Ireland)