Role Description The Certified Respiratory Educator (CRE) supports the work of the LHF in delivering programs and services that improve the health of people living with lung disease, as well as in promoting initiatives that help prevent lung disease in the broader community. The CRE plays a significant role in bringing clinical experience and expertise to deliver on the LHF’s mission. - Assist in delivering the My Lung Health Coach program (an evidence-based, person-centered COPD self-management and education program). - Co-facilitate the lung health support group meetings. - Review clinical content including tools, education, and messages. - Requires a licensed provider preferably with a CRE designation. - Work with a team of Lung Health Coaches to create an inclusive proactive approach. Responsibilities - Clinical and Evidence-based champion - Source of clinical knowledge and evidence-based information. - Maintain relevant knowledge and skills related to the role of the Lung Health Coach (CRE). - Assist in external communications and advocacy efforts. - Knowledge Mobilization - Support knowledge mobilization efforts such as needs assessments and environmental scans. - Review curriculum and tools to support behaviour change efforts. - Personalized support visits and engagement efforts - Provide clinical and/or education service for people with lung disease and their caregivers. - Respond to calls, chats, and emails about lung health. - Contribute to the personalized lung health service model. - Provide support in building a patient network across the province and nationally. - Lung Health Foundation Person centered Programs - Maintain a case load of clients within the My Lung Health Coach program. - Promote and co-facilitate the LHF’s virtual support group. - Review drug submissions to Ontario’s Committee to Evaluate Drugs. - Support the data collection process through online surveys and telephone interviews. - Diversity, Equity, and Inclusion (DEI) Skills - Apply a health equity lens to the work they lead. - Support the creation of inclusive materials and programs. - Raise equity considerations in program planning and evaluation. - Foster inclusive collaboration within cross-functional teams. Qualifications - Certified Respiratory Educator required. - Must be a regulated healthcare professional in good standing. - Bilingual in English and French (written and verbal) would be an asset. - Knowledge of Canadian Thoracic Society Respiratory and related guidelines. - Demonstrated knowledge in health promotion, patient education, research, secondary prevention, and chronic disease management. - Demonstrated skills in applying adult and pediatric education principles, project and program coordination, and online learning technology. - Demonstrated excellence in interpersonal relationships, critical thinking, organizational and problem-solving skills. - Excellence in written, verbal, and presentation communication, and effective listening skills. - Receptive to new ideas; creative and innovative. - Nimble, adaptable, and accepting of change. - Ability to handle multiple priorities and meet deadlines. - Experience working with diverse clients and communities. - Excellent computer skills – experience with Microsoft Office programs. Benefits - A collaborative, creative, and supportive team. - A healthy work-life balance supported by a 35-hour workweek. - Flexible, hybrid work arrangements, including the ability to work remotely from almost anywhere for up to two weeks per year. - A designated weekly Community Day for onsite collaboration. - A robust benefits package, with 50% employer-paid premiums (beginning after 3 months of employment). - RRSP matching up to 5% (beginning after 12 months of employment). - 15 days of paid vacation, plus a Summer Fridays initiative. - Office closure over the winter holiday period. - Opportunities for personal and professional growth.

Job Summary: The IMA Group is actively recruiting for training classes and seeking a highly organized and detail-oriented individual to join our team as a Bilingual Tier 1 Scheduler. As a Scheduler, you will play a crucial role in efficiently scheduling medical and psychological examination appointments, maintaining accuracy and timeliness, while managing both outbound and inbound calls. This position is not considering candidates from New York City, Chicago, California, Colorado, or Washington states at this time. Responsibilities: - Coordinate and schedule appointments for clients, ensuring accuracy and adherence to established protocols. - Interface with clients, healthcare professionals, and internal staff to facilitate seamless scheduling and address inquiries. - Accurately enter and maintain scheduling information in the company's database, ensuring up-to-date and organized records. - Proactively identify and resolve scheduling conflicts, working collaboratively with team members to find efficient solutions. - Maintain detailed and organized records of scheduled appointments and related communication. Qualifications: - High school diploma or equivalent. - One year clerical and telephone experience. - Proficiency with computer hardware and software. - Bilingual in English and Spanish is required. - Previous experience in scheduling or customer service roles is preferred. Benefits: - Complete Health Coverage: Comprehensive Health, Dental, and Vision Insurance packages to ensure your well-being. - Balanced Lifestyle: Generous paid time off, holidays, and a floating holiday to maintain a healthy work-life balance. - Retirement: A 401k plan with employer matching for a secure financial future. - Comprehensive Benefit Offerings: Benefits include LTD, STD, Flexible Spending Account, Voluntary Life, Voluntary ADD, and Company-paid Life Insurance and ADD coverage. - Family Support: Paid maternity leave and paid parental leave reflecting our commitment to supporting families. The IMA Group is an Affirmative Action/Equal Opportunity Employer Our Government Services Division supports local, state, and federal agencies and delivers professional and objective medical and psychological examinations as well as ancillary services. Our Payer Services Division meets the evaluation and screening needs of Carriers, TPAs, Public Entities and Employers and includes behavioral health and physical medicine specialty services, working with a wide range of organizations within the workers' compensation, disability, liability, and auto markets. Our Clinical Research Division performs all types of Phase II-IV clinical trials in multiple therapeutic areas through a flexible nationwide network of site locations and virtual capabilities. #LI-NS1 #LI-REMOTE

• Provide education about specific diabetes treatments and resources to help patients manage their diabetes • Participate in one-on-one communications with enrolled patients by telephone, video platforms, email and SMS • Must work from a dedicated workspace in their primary home residence • Experience with direct patient interaction and support for persistence and compliance • Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines • Demonstrated effective presentation skills and excellent interpersonal communication skills • Demonstrated ability to work independently in a fast-paced work environment • Demonstrated ability to build relationships with customers and cross-functional partners • Fully competent in MS Office (Teams, Word, Excel, PowerPoint, SharePoint)

• Works with executors, liquidators, and branch employees to process estate-related settlements for deceased BMO customers • Provides support, guidance, and expertise to ensure customer experience during difficult times • Completes needs assessment to identify and recommend financial solutions and preferred banking channels • Handles calls and requests professionally • Contacts customers/executors/liquidators to obtain necessary information for the estate case • Ensures customer stays informed of status and outcomes • Collaborates with internal and external stakeholders to deliver on business objectives • May provide training and coaching to junior associates as needed • Completes all tasks related to estate processes as per legal and regulatory requirements