• Conduct reverse engineering of current workflows and automations to identify areas for improvement, inefficiencies, and optimisation opportunities. In addition to recognising issues or raising queries, provide implementation options and well-founded recommendations. • Design and build new automations across a full automation stack, including system integrations and workflow logic. • Support integration and implementation of design patterns to ensure scalable automation solutions. • Take full ownership of assigned automation workstreams, including build, testing, documentation, deployment, and handover with minimal oversight. • Interpret and communicate automation workflows clearly to technical and non-technical stakeholders. • Apply a business analyst style approach to day-to-day work (gathering requirements, documenting processes, validating workflows, clarifying outcomes). • Support the successful delivery of client automation projects by proactively facilitating progress and addressing challenges, ensuring that automations are only considered complete once exception handling, monitoring, documentation, and client-ready handover have been implemented. Develop reusable automation components, standardised recipes, integration patterns, and internal playbooks to enhance operational margins and scalability. • Produce client-ready workflow diagrams, SOPs, and handover notes suitable for operational support without senior involvement. • Work within Agile/Kanban environments and maintain workflow visibility through internal systems (e.g., Jira or similar tools). • Support medium-to-enterprise client engagements, including lift-and-shift and integration-focused workstreams.

• Develop and maintain aircraft systems using MSFS SDK XML and RPN logic • Implement and manage Behaviors, Templates, and Components within the MSFS framework • Edit, configure, and maintain MSFS CFG files • Tune aircraft systems, avionics, and interactions through CFG and XML integration • Create, structure, and maintain MSFS package sources (SimObjects, ModelBehaviors, Panels, etc.) • Ensure compatibility across MSFS 2020 and MSFS 2024 projects • Debug, optimise, and refine existing systems for stability, realism, and performance • Follow MSFS SDK best practices to support future updates and modular development.

• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues • Perform programming and debugging activities • Respond to issues in a timely manner by receiving and investigating incidents or service tickets • Analyze and observe trends with technical issues and develop recommendations for long-term improvements • Document all relevant end-user interactions and steps taken to resolve incidents • Communicate status of issue resolution to internal customers • May engage and manage outside vendors • Typically lead moderately complex projects and participate in larger, more complex initiatives • Solve complex technical and operational problems • Act as a resource for teammates with less experience

We are seeking a talented Senior Software Engineer to join our growing team. In this role, you will report to our Engineering lead and work with our engineering team to deliver high-quality features and products for our customers. Key Responsibilities: - Full lifecycle application development - Write well-designed, testable, efficient code in C# and JavaScript/Vue - Comply with project plans and provide input on bugs and stories - Debug issues and provide solutions - Integrate software components into a fully functional software system - Evaluate and identify new technologies for implementation - Maintain standards compliance - Update job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations