Summary: We are looking for technical team members at all levels who want to push themselves to deliver best in market SaaS solutions. We offer a challenging environment where you will have to grow, adapt and use your skills consistently. Our customers rely on us in the moments that matter. Engineering delivers on that promise. The Senior Site Reliability Engineer is responsible for ensuring our SaaS products are fast, stable and optimized for our customers. SRE's at DFIN take on availability, performance, managing change, monitoring, response and are guardians of non-functional requirements. You either have an SaaS infrastructure background with a programmatic, automated mindset or are someone that comes with a software engineering background with SaaS infrastructure experience. The SRE goal is to build automated systems that reduce or eliminate manual work to keep our products up and running and performing optimally. We are looking for someone who thrives on collaboration within the team and across other groups and can operate independently to deliver solutions. Responsibilities: • Champion and implement a culture of SRE to maintain a high-quality platform infrastructure in DFIN SaaS products • Leverage AI tools to enhance system reliability, including intelligent observability, incident prediction and automated remediation across cloud infrastructure • Evaluate and implement emerging AI powered operations and observability solutions to proactively improve system performance, reliability and scalability • Champion and implement application and infrastructure monitoring and alerting to prevent client impacting issues by ensuring system availability, performance and scalability to maintain SLOs and SLAs • Optimize application performance at scale • Automate everything including system operational runbooks • Define and support continuous integration and deployment pipelines (CI/CD) aligned to branching and quality assurance strategies • Dive deep into technology and stay on the forefront of the latest tools, technologies, and strategies; help evaluate, prototype, and integrate them into work processes • Perform with broad independence and deliver on project milestones and tasks on schedule while communicating progress regularly • Build strong relationships with SRE team members and software engineering teams to hold each other accountable for quality expectations • Learn continuously and apply lessons learned • Evangelize best practices, eliminate bottlenecks, and improve process • Participate in on-call duties 365/24/7 and lead the triage and RCA of production incidents Qualifications: • 5+ years experience designing, building, securing, monitoring and maintaining cloud infrastructure in Azure or AWS • Experience applying AI capabilities within CloudOps operations • Relevant certifications or training in AI, Cloud AI services or AIOps platforms are a plus • 5+ years experience writing software in any modern software language such as C# .NET, Java • 5+ years experience creating automated deployments with tools such as Harness, Azure DevOps, Ansible or Jenkins to manage Infrastructure as Code and software build and deployment in a continuous integration (CI) / continuous delivery (CD) environment • 5+ years experience implementing production performance, availability, and scalability monitoring and alerting using a tool such as New Relic, Dynatrace, DataDog or AppDynamics • 5+ years experience writing scripts in PowerShell or Python/Bash to automate system operations as runbooks for Windows or Linux environments. • 5+ years experience supporting public client facing revenue generating systems • Strong DevOps focus and experience building and deploying Infrastructure as Code with Terraform or similar technology • Experiencing monitoring and preventing issues with databases and database queries (SQL, Cosmos) using tools like Solarwinds Database Performance Analyzer, Idera SQL Diagnostic Manager, or Redgate SQL Monitor • Experience planning, coordinating, developing and executing all stages of post deployment verification test scripts • Experience securing Windows or Linux systems in 24x7 production environment • Experience with containerization and managing Kubernetes clusters (AKS or EKS) • Experience with common cloud networking, firewall and load balancing configuration • BS in Computer Science or equivalent work experience

Role Description Join Mutual of Omaha as a Cloud Engineer on our Common Technology Platform (CTP) Agile Release Train (ART) within the Department of Cloud (DOC)—a team shaping how we design, build, and scale secure AWS solutions across the enterprise. You’ll advance our AWS ecosystem by driving our AWS CDK library and AWS Config Rules, enabling automation, Infrastructure as Code (IaC), and a world‑class developer experience for teams modernizing on Amazon Web Services. In this high‑impact role, you’ll help define the future of Mutual of Omaha’s technology platform used by internal I/S teams, business partners, and ultimately our customers. Qualifications - 5+ years of experience in development including TypeScript and/or Python. - 2+ years of experience in AWS including experience writing and debugging scripts/code for building and managing AWS services, delivered through CDK's. - IaC (Infrastructure as Code) experience including independently building/managing cloud services by automating/orchestrating moderately complex processes using Infrastructure as Code (IaC) within a single cloud environment. - Strong skills in engineering: design, research, requirements gathering, testing, operational support, developing and using quantitative measurements; building and following disciplined processes; building reusable components. - Experience with distributed cloud platform configuration, deployment, and lifecycle management automation tools. - Promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Create innovative cloud solutions by designing and automating infrastructure using AWS CDK, scripting languages, and APIs—bringing ideas to life with Infrastructure as Code. - Partner with teams across the organization to uncover challenges, accelerate delivery, and make the developer experience seamless through modern self-service tools. - Apply engineering excellence to solve complex infrastructure problems—driving automation, self-healing capabilities, and reusable components that scale. - Lead lifecycle automation for distributed cloud platforms, ensuring smooth configuration, deployment, and monitoring for a stable, secure environment. - Build and optimize secure cloud networks, including load balancers, firewalls, and VPN connectivity, to keep our systems resilient and reliable. Benefits - Estimated Salary (Levels have variable responsibilities and qualifications): - Engineer II: $110,000 - $130,000, plus annual bonus opportunity. - Engineer III: $130,000 - $145,000, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time, and paid holidays.

• Most of the work focused on helpdesk and MS365 • Helpdesk work: ο new users and accounts setup, printer configurations, Network troubleshooting, new device setup, configuration and data migration, Migration of data from old to new devices, SharePoint, Intune, conditional access and other tasks • Troubleshooting issues with end clients • Phone and email/remote support • Remote IT support for our range of managed services customers, ranging from home users to local government entities • Cloud-focused support. That could be Microsoft 365 stack, it could be the configuration of DNS through to SSL Certificates. There will be on-prem infrastructure, as most customers are running Azure AD Sync. • Excellent DNS knowledge • Good understanding of Share Permissions, AD OU structure and NTFS Permissions • Kaseya Autotask PSA, CW Automate, CW Control and ITGlue are our primary tools • Ability to demonstrate your learning achievements • Willingness to upskill and develop your technical skillset

• Design, develop, and deploy cloud-based applications. • Manage and optimize cloud environments (AWS, GCP, Azure). • Automate cloud infrastructure with IAC (Terraform, Ansible, CDK), CI/CD, and DevOps best practices. • Troubleshoot and enhance cloud performance, security, and scalability. • Educate and support teams on cloud adoption and best practices. • Stay ahead of emerging cloud technologies to drive innovation.