• Du übernimmst die volle Ownership für das Amazon-Backend (Seller Central) und stellst sicher, dass alle Workflows (Content-Pflege, SEO-Optimierung, Flatfiles) fehlerfrei laufen. • Du entwickelst und dokumentierst skalierbare Standard Operating Procedures (SOPs) für unsere Junior Manager und übernimmst die finale Qualitätskontrolle (Double-Check-Instanz). • Du stellst die „Launch-Readiness“ für neue Produkte sicher – von der Keyword-Recherche bis zum finalen A+ Content. • Du überwachst die Kern-KPIs (Conversion Rate, TACOS, OOS-Rate) und leitest proaktiv Optimierungsmaßnahmen ab. • Du arbeitest eng mit dem Founder-Team an Automatisierungsprojekten, um manuelle Aufwände nachhaltig zu reduzieren.

• Respond to client inquiries and internal requests by identifying client concerns, researching issues and troubleshooting • Anticipate and proactively take charge of difficult situations to deliver industry leading customer service at every stage in the customer experience • Implement strategy to grow business of the assigned client list by introducing new products, improvements in quality, and marketing efforts • Support key clients and potential new client events in the local market • Establish relationships with chefs, managers, and hospitality staff to develop your network • Communicate in a kind and professional manner during every interaction with clients • Assist with onboarding of new clients by providing comprehensive in-person hands-on training • Train baristas, service staff, and management on brewing techniques, extraction theory, hospitality professionalism, and equipment troubleshooting • Conduct routine visits of clients to assess coffee quality, equipment needs and make recommendations for improvement

• The Director of Strategic Partnerships will be responsible for a specific portfolio of client accounts. • Identify and align with the goals of current business partners. • Create customized solutions based on strategic considerations. • Communicate the advantages of Aramark to portfolio clients. • Cultivate relationships to retain business from existing accounts and expand services. • Lead client engagement planning and execution in collaboration with teams. • Utilize CRM tools, perform client health assessments, and drive sales objectives.

• Design and implement strategies/action plans to drive client growth • Analyze client data and market trends to identify opportunities for expansion • Work closely with clients and internal account leadership to develop tailored solutions • Establish and nurture strategic relationships with key stakeholders • Continuously assess client needs and market dynamics to identify upselling opportunities • Leverage data analytics to gain insights into client behavior and performance • Collaborate with sales, marketing, and operations teams