Title: Travel Program Manager Job Opening ID1446 IndustryFinancial Services Job TypeFull time CityWashington State/ProvinceDistrict of Columbia CountryUnited States Zip/Postal Code20001 US Citizenshipyes Job Title: Travel Program Manager Job Type: Full-Time Job Location: Remote in Washington, DC. Job Summary: Genesis Consulting is seeking an experienced, forward-thinking Travel Program Manager[AB1] (TPM) with a passion for growth and business transformation. The Travel Program Manager will serve as the senior lead responsible for end-to-end oversight of the client’s automated, web-based Travel Management System (TMS) and associated travel operations. This role provides strategic leadership, operational governance, and vendor oversight to ensure seamless integration with the client’s[AB2] existing monitoring and reimbursement systems, delivery of travel claim audit services, and operation of a responsive customer support desk for travelers. The TPM will function as the primary point of accountability for travel program performance, policy compliance, duty of care, financial controls, and continuous improvement. Duties and Responsibilities: · Lead Travel Program Operations: Provide strategic oversight of the client’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement. · Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing. · Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners. · Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls. · Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols. · Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance. Requirements Duties and Responsibilities: · Lead Travel Program Operations: Provide strategic oversight of the client’s automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement. · Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing. · Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners. · Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls. · Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols. · Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance. Minimum Qualifications/Experience: · Minimum of 10 years of combined corporate and/or government travel operations experience. · Minimum of 10 years of vendor management experience, including contract oversight and SLA management. · Minimum of 10 years of travel policy development and governance experience. Familiarity with government travel policy / Federal Travel Regulations (FTR) compliance preferred. · Minimum of 2 years of travel risk management and duty of care experience. · Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS). · Experience integrating travel systems with financial, monitoring, and reimbursement platforms. · Strong knowledge of federal or public sector travel compliance environments. · Exceptional leadership, stakeholder engagement, and executive communication skills. Preferred Competencies: · Experience with SAP Concur. · Strategic program leadership with operational execution expertise. · Data-driven decision-making and performance analytics proficiency. · Strong risk management and compliance orientation. · Ability to manage cross-functional teams and complex vendor ecosystems. · Customer-focused mindset with emphasis on service excellence and traveler experience. Minimum Education: · Bachelor’s Degree in Computer Science, IT, or related field. Master’s Degree preferred. Certifications: · PMP, PgMP, or equivalent project/program management certification preferred. Other: · U.S. Citizenship is required.

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Role Description The Industry Segment & Programs Manager is responsible for strengthening and growing one of MHEDA’s core business communities — Industrial Truck, Storage & Handling, or Systems Integrators — by executing community-defined priorities and delivering practical educational content that members can apply directly within their organization. This role partners closely with Business Community committees to translate defined priorities and member feedback into relevant programs, learning opportunities, and tools. Working cross-functionally with Member Services and Member Experience, the Industry Segment & Programs Manager ensures community-specific offerings support recruitment, retention, onboarding, and meaningful participation. The ideal candidate understands the industry segment they represent and can turn direction into tangible outcomes that deliver consistent, practical value to members. Essential Duties and Responsibilities - Community Alignment & Priority Execution - Serve as MHEDA’s internal expert and advocate for an assigned business community (Industrial Truck, Storage & Handling, or Systems Integrators). - Monitor industry trends, challenges, and opportunities to inform MHEDA programming and member value. - Build relationships with members, volunteers, and advisory groups to understand needs and gather feedback. - Identify gaps in member resources and propose new programs, tools, or services. - Participate in industry events, conversations, and committees to maintain strong market awareness. - Translate Business Community committee direction into defined action plans, timelines, and deliverables. - Content & Educational Development - Design and deliver community-specific educational content and learning experiences — including webinars, workshops, articles, podcasts, and resource guides — in collaboration with internal teams and subject matter experts. - Develop and manage online courses within MHEDA’s Learning Management System (LMS), including topic identification, collaboration with subject matter experts, and oversight of course creation and updates. - Partner with the Programming Manager, subject matter experts, speakers, and volunteers to develop practical, relevant programming aligned with community priorities. - Ensure all content aligns with MHEDA strategic priorities and current business trends. - Maintain and execute an ongoing content roadmap for the assigned community. - Program & Offering Development - Work with Member Services to design and launch new member programs and offerings tailored to the community. - Assist in shaping education sessions for conventions, conferences, and events when community expertise is required. - Help develop toolkits, guides, and resources that improve member business operations. - Evaluate program effectiveness using participation data and member feedback to refine and improve offerings. - Membership Growth & Engagement - Collaborate with Member Experience to support recruitment and retention efforts within the assigned community. - Assist with targeted outreach to prospects and members to promote MHEDA value. - Strengthen onboarding and engagement strategies specific to community needs. - Encourage volunteer participation and leadership development within the segment. - Track engagement trends and identify opportunities to increase participation. - Collaboration & Internal Alignment - Work cross-functionally with Marketing, Member Experience, and Member Services to provide insights and ensure consistent messaging, positioning, and delivery. - Help segment communications to improve relevance and engagement. - Contribute to strategic planning related to community growth and value delivery. Qualifications - Industry curiosity and a learning mindset - Ability to translate industry needs into practical solutions - Relationship building and facilitation skills - Content planning and program development - Strategic thinking with execution focus - Communication and collaboration across teams - Comfort working with subject matter experts and volunteers - Project management and organization Requirements - Bachelor’s degree in business, communications, education, marketing, or related field preferred. - 3+ years experience in the material handling industry or deep familiarity with one of MHEDA’s core segments (Industrial Truck, Storage & Handling, or Systems Integrators). - Experience developing educational content, training programs, or industry resources strongly preferred. - Association, B2B, training, or industry education experience a plus. Travel Requirements - Occasional travel required for industry events, member visits, and MHEDA conferences. Supervisory Responsibilities - None Work Environment / Physical Demands The work environment and physical demands described are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role regularly requires sitting, standing, walking, using hands and fingers, talking and hearing, and reaching with hands and arms. The employee may occasionally lift or move up to 15 pounds. The position operates primarily in an office environment with periodic travel to conference or event settings. Noise levels are typically moderate.

• Manage the full program lifecycle for assigned learning programs, working in close collaboration with Global L&D partners to execute on planning, content development, global implementation, and post-program evaluation. • Monitor and Track Learner Progress for assigned programs by actively following up on completion rates, participation metrics, and engagement levels, and escalating issues or providing follow-up communication as necessary. • Liaise with Internal Communications to coordinate and execute communications campaigns (e.g., launch announcements, registration reminders, and post-program follow-ups) for assigned programs, ensuring messaging aligns with global standards. • Execute rigorous program measurement and evaluation strategies (e.g., Kirkpatrick Levels 1-3) to determine the effectiveness and impact of assigned programs. • Manage external vendor and faculty relationships for assigned programs, including supporting the sourcing and contracts renewal. • Serve as a core system administrator and operational owner for the global SuccessFactors Learning Management System (LMS) and Careerhub Learning, specifically handling course catalog maintenance, content uploading, user enrollment, tracking, and compliance reporting, as delegated by the Global L&D team. • Coordinate all program logistics for global and local training events within the scope of assigned programs, executing tasks such as venue booking, material production, scheduling, and supporting faculty travel arrangements from the EBS hub. • Manage the full financial administration for assigned programs, including processing Purchase Orders (POs), handling invoice submissions, meticulously tracking expenses against budget, and supporting monthly accruals and forecasts in line with global finance policies. • Serve as a key support resource for global L&D inquiries, managing support channels to efficiently resolve administrative and system-related issues with a strong focus on service delivery. • Ensuring data integrity and consistency for assigned initiative on all our systems.