Global Clinical Operations Transformation Lead - EMEA - Remote ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development About the Role: We are seeking an experienced leader to drive global organizational transformation initiatives across Clinical Operations. This role will act as a central integrator between business, digital, and operational functions, supporting executives to ensure strategic outcomes, clarity, and value realization. Key Responsibilities: - Lead and orchestrate complex, multi-country transformation programs. - Manage end-to-end project activities: planning, execution, risk management, governance, and reporting. - Drive business analysis, change management, and stakeholder engagement for smooth adoption of new operating models. - Define, track, and analyze KPIs; contribute to Power BI dashboards. - Deliver transformation roadmap, executive dashboards, KPI frameworks, decision papers, and transition/handover documentation. - Collaborate daily with international and cross-functional teams including Clinical Ops, IT, Data, Quality, Finance, and vendors. Requirements: - Proven experience in large-scale global transformation and complex organizational programs. - Strong project management skills across multiple workstreams and countries. - Ability to influence and navigate executive-level stakeholders. - Excellent communication skills tailored to diverse audiences. - Understanding of metrics, performance management, and value tracking (Power BI experience preferred). - High adaptability and autonomy in fast-paced, regulated environments. Deliverables: - Integrated transformation roadmap & master plan - Governance and project artifacts (charters, decision logs, executive reports) - Functional documentation: business cases, operating models, roles & process impacts - Change and adoption packages, training & enablement materials - Performance management framework and dashboards - Transition and handover documentation What ICON can offer you: Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: - Various annual leave entitlements - A range of health insurance offerings to suit you and your family’s needs. - Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. - Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being. - Life assurance - Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

• Own global expansion strategy, including market selection, sequencing, and entry approach • Define go-to-market readiness across logistics, regulatory, compliance, payments, and local partners • Ensure all market entries meet local regulatory, labeling, and compliance requirements • Build a repeatable framework for launching and scaling new markets • Track performance by market and adjust strategy based on results • Own and evolve the operating model to support a global, multi-channel business • Define how the organization scales across regions, including structure, ownership, and decision making • Set performance standards and ensure accountability across core operational functions • Identify structural gaps and implement systems and processes that enable efficient scale • Partner with Growth, Product, Legal, and Finance to bring new markets online • Drive alignment on priorities, timelines, and tradeoffs across teams • Ensure regulatory and compliance requirements are met without slowing execution

JOB SUMMARY: A Senior Operations Analyst within the Internal Operations team at Argano, assume an active role in managing quality of project data and delivery processes. They leverage their expertise to drive strategic initiatives aimed at optimizing data integrity, improving operational efficiency, and ensuring compliance with operational processes. RESPONSIBILITIES: - Oversee the end-to-end process of a project lifecycle, ensuring accuracy, completeness, and compliance with contractual agreements and company policies. - Lead cross-functional teams to develop and implement process improvements, automation solutions, and best practices to enhance data integrity and process compliance. - Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and professional development. - Act as a key liaison between the Internal Operations team and other departments, including Finance, Project Management, Delivery Teams, and Legal, to address complex processes and data issues. - Develop and maintain robust controls and procedures to mitigate risks related to data accuracy and process compliance. - Collaborate with IT teams to implement and optimize PSA systems and tools, ensuring alignment with business requirements and objectives. - Prepare and present regular performance reports and insights to senior management, highlighting key trends, risks, and opportunities. MINIMUM AND/OR PREFERRED QUALIFICATIONS: EDUCATION: - Bachelor’s degree in Quality Management, Project Management, Business Administration, Information Technology, Computer Science, or a related field. EXPERIENCE: - Advanced English communication skills. - 2-4 years of progressive experience in project management, quality management, or similar roles. - Strong leadership and mentorship skills, with a proven track record of driving results through teams. - In-depth knowledge of delivery processes, quality management, and data integrity requirements. - Excellent project management skills with the ability to lead cross-functional initiatives from conception to implementation. - Advanced proficiency in Microsoft Excel and experience with project management software and ERP systems. SKILL REQUIREMENTS: - Expertise in Accounting: In-depth knowledge of project management operation principles and practices relevant to quality management, data integrity, project management processes and timesheets. - Strategic Thinking: Ability to align delivery processes with broader business objectives and strategies. - Cross-functional Collaboration: Experience working closely with other departments such as finance, legal, delivery teams, and project management to ensure alignment of delivery processes. - Analytical Skills: Ability to analyze complex delivery operation scenarios and project data to identify trends, discrepancies, and opportunities for improvement. - Delivery Reporting: Experience in generating delivery reports related to data integrity and project management. - Leadership Potential: Demonstrated potential to lead small projects or initiatives within the operations team. - Advanced Excel Skills: Proficiency in using Excel for data analysis, reporting, and modeling. - Client Relationship Management: Ability to build and maintain positive relationships with clients, addressing operational inquiries and resolving issues promptly. - Process Improvement: Proven ability to identify inefficiencies in delivery processes and implement improvements to streamline operations. - Training and Development: Capability to train new team members on delivery processes and systems. Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth. Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Title: Operations & Systems Coordinator (Remote) Location: Pakistan (Remote), supporting U.S.-based BPO operations Reports To: Operations Manager About Us: Cordatus Resources Group is a business process outsourcing and consulting firm, specializing in providing outsourced accounting, finance, IT, and administrative services. We operate with a remote workforce across the globe, utilizing a variety of SaaS platforms to ensure seamless collaboration, project management, and client communication. Job Summary The Operations & Systems Coordinator supports operational execution, marketing operations, and compliance processes across multiple platforms. This role is hands-on and execution-focused, with responsibility for managing workflows, supporting lead generation and marketing campaigns, maintaining QMS documentation, and leveraging AI/LLM tools to design and implement efficient workflows. The role also requires clear communication, including client interaction when needed. Job Responsibilities - Project & Workflow Management: Use ClickUp as the primary project management tool to manage tasks, timelines, owners, and dependencies across operations and marketing workflows. Coordinate work across internal systems such as Gibble. - Marketing Operations & Lead Generation: Use Clay and other data enrichment tools to enrich contacts, support lead generation, and prepare datasets for outreach. Support execution and monitoring of marketing campaigns using CRMs and platforms such as HubSpot. - AI / LLM-Driven Workflow Design: Use AI/LLM tools such as Claude, Microsoft Copilot, and ChatGPT to create and implement workflows for operations, marketing, client outreach, lead generation, and new sales prospecting. - Quality Management System (QMS) Support: Maintain and update QMS documentation including SOPs and work instructions. Verify adherence to documented processes and support audit readiness. - Communication & Client Interaction: Communicate clearly with internal teams and external clients when required Job Specifications: - Master's degree in Business Administration, with specialized related training and certifications considered an advantage. - Native or near native‑ English fluency, both written and spoken, with advanced professional communication skills - 3–5 years of hands-on experience in operations coordination, project and workflow management, and marketing operations, with strong proficiency in SaaS tools. Preference will be given to candidates with experience in a U.S.-based BPO or MNC, ideally in a remote work environment. - Strong experience using ClickUp for project and workflow management - Hands-on experience with Clay for data enrichment and lead generation - Experience supporting marketing campaigns using HubSpot or similar CRMs - Proven ability to use AI/LLM tools (Claude, Copilot, ChatGPT) to design and implement workflows - Strong documentation, organizational, and process management skills - Working understanding of Quality Management Systems (QMS) - Demonstrates 100% fluency in English, both oral and written, with advanced proficiency in professional-level writing, editing, and proofreading to ensure effective communication with U.S. clients and senior management. - Availability to work as full-time employee in U.S. business hours (6:00 PM – 3:00 AM Pakistan Time, Monday to Friday). Role Fit Summary: This role is ideal for someone who is systems-oriented, process-driven, comfortable across operational and marketing tooling, confident using AI to build workflows, and reliable in professional client communication. What This Role Offers: - Competitive Package: Attractive salary, and full-time remote work flexibility. - AI-Driven Innovation: A chance to be at the forefront of AI adoption in business operations, learning how to leverage automation and intelligent workflows for efficiency. - Professional Development: Opportunity to deepen expertise in project management, CRM administration, lead generation, and QMS documentation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Way Forward: We are excited to learn more about you! Candidates shortlisted for this role will be contacted via email or phone. As part of the process, we will invite you to share a short video introduction, so we encourage you to stay active on both channels. Should you have any questions, feel free to contact us at careers@cordatusrg.com. Please mention job title & your full name in subject line and attach your resume.