Banks Valuation is a national real estate appraisal firm delivering valuation services across the United States. We partner with lenders, appraisal management companies, financial institutions, investors, attorneys, and property owners to provide accurate, well-supported reports across a wide range of property types. Our operations are structured, deadline-driven, and built for scale. The Appraiser Assignment Coordinator is responsible for reviewing incoming appraisal orders and assigning them to the appropriate appraisers quickly and accurately. This role directly impacts turn times, vendor utilization, and overall workflow stability. You will evaluate coverage, licensing, capacity, and due dates to ensure assignments are placed correctly the first time. You will monitor acceptance timelines, follow up proactively on pending assignments, and reassign files when necessary to prevent delays. This role also handles inbound communication from borrowers, appraisers, and clients, ensuring professionalism and clear documentation at every step. This is a fully remote position operating within defined workflows and performance standards. Success in this role requires urgency, organization, and the ability to manage high order volume without sacrificing accuracy. If you perform well under pressure, think operationally, and take pride in clean execution, this role offers meaningful responsibility within a growing national firm.

• Own the end-to-end renewal process for assigned high-volume accounts, ensuring timely contract execution and maintaining high Gross Revenue Retention (GRR). • Manage the administrative side of the customer relationship, including processing amendments, handling billing inquiries, and ensuring CRM data integrity. • Assess, process, and accurately execute customer downgrade requests in alignment with policy, identifying and escalating retention risks. • Contribute to special projects and customer-facing initiatives designed to support retention and efficiency. • Facilitate customer calls and virtual meetings to support commercial execution and address customer needs. • Work daily with a team of CSMs to provide a unified customer experience. • Act as the first line of defense for commercial escalations, coordinating with Finance and Legal to resolve renewal obstacles. • Maintain a high standard for CRM hygiene, ensuring all renewal dates, contact information, and commercial notes are updated in real-time. • Actively identify bottlenecks in the renewal process and propose automation or workflow improvements. • Drive relentless execution against team-based KPIs, including Net Revenue Retention (NRR), On-Time Renewal Rate, and Task Completion Speed.

• Serve as a trusted advisor to CISOs, security leaders, and key stakeholders, guiding conversations from technical findings to business impact and risk prioritization. • Own the ongoing cyber risk narrative for assigned customers, ensuring continuity between platform insights, services, and leadership discussions. • Act as the primary technical point of contact, managing escalations and ensuring high levels of customer satisfaction and trust. • Lead customer onboarding and ongoing engagement to ensure deep, outcome-driven adoption of the Hyver platform. • Guide customers in interpreting cyber exposure models, attack paths, and quantification outputs within their specific business context. • Lead structured risk reviews that connect Hyver insights to concrete mitigation and remediation decisions. • Own the end-to-end planning, coordination, and execution of service engagements, ensuring timelines, scope, and dependencies are actively managed and aligned with customer risk priorities. • Act as the strategic and project management interface between CYE’s professional services teams (red team, blue team, threat intelligence) and customer leadership. • Ensure service findings are translated into exposure-driven, executive-level insights, and that outcomes are systematically reflected in the Hyver platform and tied to measurable risk reduction over time. • Drive customer retention through proactive engagement and demonstrated value realization. • Identify expansion opportunities and support upsell and cross-sell efforts in collaboration with sales, grounded in customer risk posture and maturity.

• Independently manage the onboarding of our hospital customers onto our platform — from kick-off to a successful go-live. • Coordinate appointments, milestones, and dependencies; monitor project progress and communicate status, risks, and next steps clearly to your stakeholders. • Ensure all requirements are met and that go-lives are executed smoothly. • Maintain project tracking, reports, and documentation, and proactively contribute suggestions for improvement.