Role Description We are hiring experienced Seasonal Customer Support Agents to provide support to customers using a major consumer tax software platform during peak US tax season. This is a fully remote work-from-home opportunity for candidates physically located within the United States. This is a short-term seasonal engagement with an immediate training start required. - Contract Duration: Approximately 6 to 8 weeks, based on business needs, training completion, and performance. - Compensation: Pay rate of $13 per hour, with payments issued weekly on Fridays for the previous week’s approved hours. Contracts will be issued and managed via Skuad. - Training: Mandatory prior to onboarding. Candidates must be available to begin training immediately. Training must be successfully completed to move into production and will be paid only after successful completion and passing the required background screening. Key Responsibilities - Provide inbound customer support via phone and chat. - Assist customers with tax software navigation and product usage. - Identify issues and apply the correct support workflows. - Maintain accurate case documentation and interaction notes. - Deliver professional, empathetic service aligned with brand standards. - Escalate cases outside Tier 1 scope following defined routing procedures. Technical & Work-From-Home Requirements (Mandatory) - Agents must maintain a compliant home office environment, including: - Windows-based computer (Apple/macOS devices are not permitted). - Minimum Intel Core i5 processor (7th Generation or higher recommended). - 8 to 12 GB RAM. - Minimum 250 GB of available storage. - Wired internet connection (Wi-Fi-only setups are not permitted). - USB noise-canceling headset. - Up-to-date antivirus or endpoint protection software. - Ability to support secure browser or VPN configurations. - Reliable power and internet connectivity are suitable for uninterrupted production work. Qualifications - Applicants must be physically located in the United States. - Be legally authorized to work in the United States. - Be 18 years of age or older. - Hold a High School Diploma or GED equivalent. - Be willing to undergo and pass the required background screening. Requirements - Prior experience supporting consumer tax software such as Intuit TurboTax or assisting customers during tax filing processes, including: - Guiding customers through tax return workflows and software navigation. - Assisting users in locating prior-year returns, amendments, and account information. - Troubleshooting basic product or technical “how-to” issues using knowledge bases or scripts. - Supporting customers via inbound phone and chat channels. - Escalating complex tax or technical issues appropriately. - Handling sensitive financial or personal data in secure environments. Additional Requirements - Fluent or native-level English communication skills. - Strong written and verbal customer support capability. - Ability to work multiple shift schedules, including evenings and weekends. - Comfortable working in a structured, performance-driven remote support environment. - Strong attention to detail and ability to follow defined processes.