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Talkspace

Behavioral health care from licensed clinicians, when and where you need it

Account Manager

Account ManagerSalesOtherRemoteSeniorTeam 201-500Since 2011H1B SponsorCompany SiteLinkedIn

Location

New York

Posted

127 days ago

Salary

$80K - $95K / year

Seniority

Senior

Bachelor Degree3 yrs expEnglish

Job Description

Account Manager

Talkspace

• Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. • Report on account performance and provide actionable insights to senior leadership.

Job Requirements

  • 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
  • Experience in SaaS, B2B, or mental health-related industries is highly preferred.
  • Experience working with Payers or EAPs
  • Proven track record of managing and growing enterprise-level client relationships.
  • Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
  • Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
  • Strategic thinking with the ability to identify opportunities for growth within existing accounts.
  • Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
  • Results-oriented with a passion for delivering value to clients and driving business growth.
  • Proactive, self-motivated, and able to work independently in a fast-paced environment.
  • Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees.

Benefits

  • Comprehensive Medical, Dental and Vision plans coverage since day one
  • Pre-tax benefits: HSA/ FSA
  • 401k Retirement Savings Program with matching up to 4%
  • Voluntary benefits including disability, basic life or pet insurance, etc.
  • Monthly Wellness Stipend to promote mental and physical self-care
  • Flexible PTO and Remote First Environment
  • Regular team events, including Wellness Workshops and Team Building Events
  • Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!

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