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Behavioral health care from licensed clinicians, when and where you need it
Account Manager
Location
New York
Posted
127 days ago
Salary
$80K - $95K / year
Seniority
Senior
Job Description
Account Manager
Talkspace
• Develop and maintain strong relationships with key stakeholders at enterprise-level clients, ensuring high customer satisfaction and retention. • Serve as the main point of contact for existing enterprise accounts, providing exceptional service and support to meet their needs. • Regularly engage with clients to understand their evolving business needs and mental health goals. • Drive account growth by identifying upsell and cross-sell opportunities for additional services and products. • Lead quarterly business reviews (QBRs) with clients to demonstrate value, discuss key metrics, and identify opportunities for expansion. • Ensure contract renewals and prevent churn by proactively addressing client concerns and ensuring continued success with Talkspace services. • Collaborate with the Implementation and Customer Success teams to ensure seamless onboarding for new clients, helping them launch Talkspace’s services successfully. • Monitor client engagement and utilization, providing recommendations for increasing adoption and ensuring a smooth experience. • Work closely with the Sales, Marketing, and Product teams to ensure alignment on client needs, feedback, and product offerings. • Maintain detailed records of client interactions, engagement metrics, and progress using CRM software. • Monitor account health metrics and proactively address any issues to ensure client satisfaction and continued success. • Report on account performance and provide actionable insights to senior leadership.
Job Requirements
- 3+ years of experience in account management, client success, or sales, with a focus on enterprise accounts.
- Experience in SaaS, B2B, or mental health-related industries is highly preferred.
- Experience working with Payers or EAPs
- Proven track record of managing and growing enterprise-level client relationships.
- Excellent communication and interpersonal skills with the ability to build trust and rapport with senior-level executives.
- Strong project management and organizational skills, with the ability to manage multiple accounts and projects simultaneously.
- Strategic thinking with the ability to identify opportunities for growth within existing accounts.
- Proficiency with CRM software (Salesforce, HubSpot, etc.) and data-driven decision-making.
- Results-oriented with a passion for delivering value to clients and driving business growth.
- Proactive, self-motivated, and able to work independently in a fast-paced environment.
- Empathetic and customer-focused, with a genuine interest in improving mental health outcomes for employees.
Benefits
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- Flexible PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
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