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Organization Change Manager
Location
Virginia
Posted
69 days ago
Salary
0
Seniority
Senior
Job Description
Organization Change Manager
iTech AG
• Serve as an embedded member of the ServiceNow development team, supporting sprint and release activities • Execute OCM activities aligned to system development timelines (e.g., releases, feature rollouts) • Conduct stakeholder analysis and assess change impacts at the feature and process level • Support communication planning and execution tied to specific releases. • Develop and deliver instructor-led and virtual training sessions aligned with system releases • Provide basic ServiceNow platform training and role-based process training (HAM, SAM, ITOM) • Adapt training content quickly based on evolving requirements in an Agile environment • Support training evaluations and continuous improvement • Create practical, task-based job aids and quick reference guides for end users • Document workflows and procedures directly tied to implemented ServiceNow features • Ensure documentation is clear, concise, and compliant with Section 508 accessibility standards • Maintain and update materials in alignment with iterative releases • Partner daily with developers to understand system changes • Participate in Agile ceremonies (e.g., sprint planning, demos) as needed • Translate technical requirements and configurations into user-friendly materials • Provide post-release support, including office hours and user assistance • Other duties as assigned
Job Requirements
- 3–6 years of experience in Organizational Change Management, training, or user adoption roles
- Experience working as a hands-on contributor within a delivery or project team
- Experience supporting federal government clients or regulated environments
- Familiarity with ServiceNow platform (HAM, SAM, ITOM exposure preferred)
- Experience developing training materials, job aids, and user documentation
- Strong communication and facilitation skills
- Ability to obtain and maintain a Public Trust Security Clearance.
- US Citizenship is required.
Benefits
- iTech AG is an Equal Opportunity Employer.
- Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request.
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