• We are looking for someone ready to transform complex architecture into crystal-clear documentation. • Documentation as a Product: Managing processes, releases, and version control. • Creation and Maintenance: Architectural descriptions, release notes, technical specifications. • Integration Documentation: APIs, SDKs, interaction schemas. • Knowledge Ecosystem: Establishing a unified style, structure, and knowledge base. • Standardization: Developing templates and internal best practices. • Visualization: Creating diagrams (Mermaid, PlantUML, Draw.io).

• Lead the development of high-quality scientific and technical content across multiple formats including research articles, blog posts, case studies, white papers, technical briefs, and educational materials. • Translate complex genomic research, clinical studies, testing methodologies, and industry topics into clear, compelling content tailored for specific audience segments. • Conduct interviews with researchers, engineers, clinicians, and scientific leaders to extract key insights and develop authentic, authoritative content. • Write and edit content that maintains scientific rigor while remaining accessible to non-specialist audiences, ensuring accuracy, clarity, and consistency across all materials. • Develop content frameworks and templates that enable scalable, high-quality content production aligned with brand standards and regulatory requirements. • Build and manage content calendars that align technical, product, and data content with business priorities, product launches, research milestones, and external events. • Identify content opportunities based on product developments, industry trends, stakeholder needs, and competitive landscape analysis. • Develop audience-specific content strategies that address the unique needs and preferences of healthcare providers, patient advocates, policymakers, and biopharma partners. • Collaborate with marketing, product marketing, and communications teams to ensure scientific content supports broader campaign objectives and business goals. • Maintain editorial standards, style guides, and quality control processes for all content. • Ensure all content complies with regulatory requirements including FDA guidelines, industry standards, and internal legal and compliance policies. • Lead the editorial review process, coordinating approvals from medical affairs, regulatory, legal, and scientific leadership as needed. • Maintain meticulous accuracy in all scientific claims, data citations, and technical specifications while managing version control and content updates. • Monitor content performance and stakeholder feedback to continuously improve content quality, relevance, and impact. • Lead scientific writers, freelance contributors, and content specialists to deliver a consistent pipeline of high-quality content. • Mentor team members in scientific writing, content development, and effective collaboration with subject matter experts. • Manage content production workflows, editorial calendars, and project timelines to ensure on-time delivery of content initiatives. • Partner with SEO and digital marketing teams to optimize content for search visibility, audience reach, and engagement. • Collaborate with external agencies, medical writers, and freelance scientific communicators as needed to scale content production. • Develop metrics and reporting frameworks to measure content performance across engagement, reach, audience growth, and business impact. • Use content analytics to understand which topics, formats, and channels drive the strongest stakeholder engagement and business outcomes. • Conduct regular content audits to identify gaps, opportunities for improvement, and high-performing content that can be amplified or repurposed.

• Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation • Review documentation for consistency across processes through application of standards and style guides • Transform complex, technical material into clear and concise documentation for target audience members such as Engineers, Product Managers, Architects, and Senior Leadership • Create technical documentation for APIs, SDKs and integrations • Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions • Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) • Conduct in-depth interviews with subject matter experts to fully understand the architecture or products • Collaborate with engineers, product managers and architects daily to develop, publish and maintain high quality customer-focused documentation • Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization • Develop Content that drives searchability for SEO and LLM optimization • Maintain and continuously update content management system(s) of documentation

• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives. • Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption. • Create and champion content standards, style guides, governance frameworks, and accessibility guidelines. • Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content. • Manage, mentor, and grow a diverse global team, including technical writers. • Build resource plans, talent strategies, and career frameworks to scale a world-class content organization. • Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines. • Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps. • Influence product development by representing user documentation needs early in the lifecycle. • Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs. • Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows. • Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines. • Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement. • Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance. • Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption. • Champion documentation as a first-class product experience, not an afterthought. • Advocate for documentation-driven development practices across engineering and product teams.