• Create and implement documentation strategy within a cross-functional organization that supports documentation usability and innovation • Review documentation for consistency across processes through application of standards and style guides • Transform complex, technical material into clear and concise documentation for target audience members such as Engineers, Product Managers, Architects, and Senior Leadership • Create technical documentation for APIs, SDKs and integrations • Translate complex ideas into understandable logical concepts using both architectural diagrams and supporting descriptions • Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) • Conduct in-depth interviews with subject matter experts to fully understand the architecture or products • Collaborate with engineers, product managers and architects daily to develop, publish and maintain high quality customer-focused documentation • Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization • Develop Content that drives searchability for SEO and LLM optimization • Maintain and continuously update content management system(s) of documentation

• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives. • Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption. • Create and champion content standards, style guides, governance frameworks, and accessibility guidelines. • Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content. • Manage, mentor, and grow a diverse global team, including technical writers. • Build resource plans, talent strategies, and career frameworks to scale a world-class content organization. • Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines. • Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps. • Influence product development by representing user documentation needs early in the lifecycle. • Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs. • Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows. • Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines. • Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement. • Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance. • Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption. • Champion documentation as a first-class product experience, not an afterthought. • Advocate for documentation-driven development practices across engineering and product teams.