• Assist with conducting detailed site assessments to estimate the requirements for HVAC equipment installation. • Collaborate with project managers and engineers to develop installation plans and timelines. • Evaluate site conditions • Develop detailed project installation plan which includes the replacement HVAC unit and ancillary items such as gas piping, electrical, and ductwork modifications that may be needed • Develop ancillary quotes from internal and external parties to produce entire project cost estimate • Ensure all installations meet industry standards and company quality guidelines. • Conduct quarterly (estimated) site inspections to monitor site conditions and plan for any issues that may arise during the installation process. • Willingness to travel up to 25% (estimated) to various job sites across the region to better understand site conditions and project scopes • Works within the company Work Order Management system to ensure work orders are sent to all Energy Force technicians • Reviews installation surveys to ensure all required scope completion from technicians • Provide excellent and timely customer service through phone, email, and chat • Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Budderfly and Energy Force work order systems • Works to improve customer satisfaction throughout the Energy Force installation process

• Architect & Build: Own the end-to-end development of the Wonderland Payment Gateway. Integrate tier-1 APIs (Stripe Connect, Airwallex) to manage complex global fund flows. • Escrow & Ledger Logic: Build a robust, milestone-based escrow system to manage long planning cycles, ensuring secure fund holding and automated vendor disbursements. • B2B SaaS Infrastructure: Engineer the financial backend for our Vendor Pro-Suite, enabling thousands of luxury businesses to manage cross-border invoicing and instant FX settlements. • Security & Compliance: Implement and maintain bank-grade security protocols (PCI-DSS, SOC2) and automated KYC/AML workflows that feel "invisible" to the luxury end-user. • Scale & Reliability: Ensure 99.99% uptime for high-value transactions. Optimize system performance for "flash-sale" events (like Wedded Week).

• Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client. • As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location. • Provide superior service to customers and clients. • Work closely with the project team to complete the defined project objectives outlined in the project statement of work. • Collect and analyze project data to create status reports against the established project milestones and recommend future actions. • Review reports of production, malfunction, and maintenance to determine or address issues. • Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time. • Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work. • Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe. • Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. • Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary. • Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.

• Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client. • As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location. • Provide superior service to customers and clients. • Work closely with the project team to complete the defined project objectives outlined in the project statement of work. • Collect and analyze project data to create status reports against the established project milestones and recommend future actions. • Review reports of production, malfunction, and maintenance to determine or address issues. • Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time. • Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work. • Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe. • Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. • Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary. • Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.