"Empowering Excellence, Ensuring Continuity, Uninterrupted Success"
Professional Services Engineer
Location
Philippines
Posted
175 days ago
Salary
0
Seniority
Senior
Job Description
Professional Services Engineer
Prime System Solutions
• Project Utilization of 70% billable hours per week, including all dispatch and project work directly involved for the client. • As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location. • Provide superior service to customers and clients. • Work closely with the project team to complete the defined project objectives outlined in the project statement of work. • Collect and analyze project data to create status reports against the established project milestones and recommend future actions. • Review reports of production, malfunction, and maintenance to determine or address issues. • Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time. • Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work. • Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe. • Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis. • Acts as a first level technical escalation point to assist associate engineers with troubleshooting technical challenges and providing solutions, escalating further to senior engineers when necessary. • Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.
Job Requirements
- Strong oral and written communication skills
- Effective time management and multi-tasking skills
- Maintains the ability to stay organized and be detail-oriented
- Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
- Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
- Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
- Strong oral and written communication skills
- Communicate effectively with internal team members, customers, clients, and stakeholders.
- Expert level Microsoft Windows /Active Directory and related services
- Server hardware configuration, including RAID, NIC teaming
- Exchange 2010, 2013, 2016, 2019 – Management, troubleshooting, and migrations
- Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
- Hypervisor (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
- Network Design (Firewall, Router, Switch configurations)
- WAN configuration including BGP and MPLS
- Terminal Services, Remote Desktop Services, or Citrix XenApp/Desktop
- Microsoft SQL 2012 and later
- Wireless Network technologies including cloud managed products
- Enterprise Security Products (CrowdStrike, Microsoft Defender, Cylance)
Related Guides
Related Categories
Related Job Pages
More Engineer Jobs
Senior Restoration Engineer
MOXFIVEMOXFIVE combines expert services and a powerful platform to support the full IR process from forensics to resilience.
• Assess the scope of infrastructure damage, determine what can be recovered versus what must be rebuilt. • Orchestrate complex restoration sequences across hybrid and cloud environments. • Make real-time technical decisions that directly determine how quickly a business can resume operations. • Work alongside forensics teams, security analysts, legal counsel, insurance carriers, and client leadership to ensure recovery efforts don't reintroduce threats while moving as quickly as possible.
Manager, Endpoint Engineer
PathlockCompliance-Centric Identity Governance for ERPs and Business-Critical Business Applications.
• Lead and mentor a team of 4 endpoint engineers, providing technical guidance and career development • Oversee maintenance, patching, and compliance for 600+ Windows and macOS endpoints using NinjaOne • Drive automation initiatives to reduce manual processes and minimize end-user contact time • Ensure endpoints meet compliance requirements • Develop and implement endpoint security policies and procedures • Manage vendor relationships with endpoint management and security solution providers • Respond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvement • Create and maintain documentation for endpoint standards and processes • Collaborate with security and IT teams to implement endpoint protection strategies • Monitor endpoint health metrics and implement improvements to enhance reliability • Coordinate patch management cycles and ensure timely deployment across all devices • Lead incident response efforts for endpoint-related security events
Manager, Endpoint Engineering
PathlockCompliance-Centric Identity Governance for ERPs and Business-Critical Business Applications.
• Lead and mentor a team of 4 endpoint engineers, providing technical guidance and career development • Oversee maintenance, patching, and compliance for 600+ Windows and macOS endpoints using NinjaOne • Drive automation initiatives to reduce manual processes and minimize end-user contact time • Ensure endpoints meet compliance requirements • Develop and implement endpoint security policies and procedures • Manage vendor relationships with endpoint management and security solution providers • Respond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvement • Create and maintain documentation for endpoint standards and processes • Collaborate with security and IT teams to implement endpoint protection strategies • Monitor endpoint health metrics and implement improvements to enhance reliability • Coordinate patch management cycles and ensure timely deployment across all devices • Lead incident response efforts for endpoint-related security events
• Act as the responsible engineer and client point of contact for power delivery projects. • Increase the volume of overhead line work with existing clients. • Assist in marketing, promotion and business development efforts to add new regional clients. • Prepare, review, and P.E. seal technical calculation reports and construction documents meeting client and NV5 requirements. • Assist in the routing and design of overhead transmission lines using industry-standard tools. • Support the preparation of engineering drawings, specifications, bill of materials and technical documentation. • Participate in field visits to collect data and support construction activities. • Collaborate with internal teams and external stakeholders to ensure project success. • Contribute to project planning, cost estimation and proposal preparation. • Maintain organized records of project decisions and communications. • Structure analysis and foundation design. • Developing design criteria and specifications. • Develop your career via peer-learning through sharing knowledge with other experienced engineers and train and mentor junior staff. • Manage multiple projects and provide engineering QA/QC. • Travel to client sites as needed. • Mentor junior staff.



