Field Service Technician

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 2000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

79 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Field Service Technician

Ocado Group

• Function as the primary contact for technicians who are resolving problems in the field • Use your background in automation to resolve unique and complex problems • Continuously mentor and develop skills of coworkers to empower them in performing repairs • Manage onsite resources during repairs and deployments, including both contractors and Ocado employees • Responsible to participate in completion of HW and SW repairs and updates, including oversight of third party contractors • Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes • Identify, research, diagnose, and troubleshoot solutions to resolve customer issues • Oversee updates to preventative maintenance schedules and repair procedures • Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas. • Act as a resource for engineering, product, service and sales teams when required • Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders • Travel to customers sites to complete and supervise either deployment or removal of hardware • Travel between customer sites to complete hardware and software updates as directed by the operations team • Travel to Kindred offices to assist in hardware project design and implementations

Job Requirements

  • BS/MS – Mechanical, Electrical, Industrial, or Engineering
  • 5+ years of experience in a related industry (e.g. industrial automation)
  • Ability to independently perform complex repairs on both mobile and industrial robotic systems
  • Ability to de-escalate, communicate, and document customer requests
  • Experience supervising and training coworkers
  • Experience assisting with new robot bring-up and supervision of installations
  • Familiarity with industrial robot arms and autonomous vehicles (e.g. jogging a robot arms, setting parameters, diagnosing sensors)
  • Familiarity with automation and industry safety standards
  • Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
  • Ability to document any processes required to deploy and maintain our systems
  • Able to interpret wiring diagrams, diagnose electrical problems, and write detailed reports

Benefits

  • Up to 75% travel to customer sites across Indianapolis and Midwest Regions

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