Job Closed

This listing is no longer active.

Amgen logo
Amgen

#WeareBiotech

Case Manager – Rare Disease, TEPEZZA

ManagerManagerFull TimeRemoteLeadTeam 10,001+Since 1980H1B SponsorCompany SiteLinkedIn

Location

Texas

Posted

87 days ago

Salary

$81.9K - $110.7K / year

Seniority

Lead

High School8 yrs expExperience acceptedEnglish

Job Description

Case Manager – Rare Disease, TEPEZZA

Amgen

• Experience day to day oversight and awareness of patient customer service issues with insurance • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy • Partner with Safety and Pharmacovigilance (PV) • Report Adverse Event (AE)’s and product complaints through medical information • Maintain case history for all U.S. patients • Maintain and update patient status to track reimbursement and shipping status of U.S. patients • Triage, troubleshoot and resolve initial and ongoing reimbursement issues • Liaise with medical offices as necessary to obtain insurance authorizations • Counsel patients and family on insurance and reimbursement options • Identify general and specific adherence trends and suggest appropriate action • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks • Manage, track, and report on Open Enrollment efforts annually

Job Requirements

  • Master’s degree OR Bachelor’s degree and 2 years of Case Management experience
  • Associate’s degree and 6 years of Case Management experience
  • High school diploma / GED and 8 years of Case Management experience
  • 5+ years of experience in the pharmaceutical industry
  • 2+ years prior experience as a Case Manager
  • Excellent communication skills and commitment to customer service
  • Ability to effectively resolve hurdles across multiple cases at the same time
  • Ability to learn product and disease information, familiarity with HIPAA and FDA
  • Ability to manage communication with case managers and sales reps across multiple geographies and time zones
  • Excel and PowerPoint skills required
  • Up to 20% travel required

Benefits

  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
  • Group medical, dental and vision coverage
  • Life and disability insurance
  • Flexible spending accounts
  • A discretionary annual bonus program or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans and bi-annual company-wide shutdowns
  • Flexible work models, including remote work arrangements

Related Categories

Related Job Pages

More Manager Jobs

Byrd GmbH logo

Advertising Manager

Byrd GmbH

Amazon Full Service Agentur

Manager87 days ago
Full TimeRemoteTeam 1-10H1B No Sponsor

• Strategic planning, setup and scaling of Amazon Advertising campaigns across various campaign types (Sponsored Products, Sponsored Brands, Sponsored Display; DSP is a plus) • Independent budget management and performance optimization based on relevant KPIs • Conducting keyword, competitor and market analyses • Preparing structured reports including data-driven recommendations • Actively contributing to the development of processes, standards and best practices within the Advertising department

Germany
Job Closed
Liatrio logo

Alliances Manager

Liatrio

Your DevOps and Cloud Transformation Experts!

Manager87 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• Establish a net-new alliance with Microsoft, centered around AI-enablement and transformation • Develop and implement a comprehensive sales strategy to drive Microsoft AI services growth within large enterprise organizations • Identify and pursue new business opportunities, leveraging Microsoft partner programs and joint investments to accelerate wins • Collaborate with Liatrio's sales and alliance leadership to align Microsoft sales strategies with overall business objectives • Engage in market-facing events and conferences to identify new leads and opportunities • Build and maintain strong relationships with Microsoft and other key partners to drive joint sales efforts • Manage and optimize channel partner performance, ensuring alignment with Liatrio's sales goals • Develop and execute joint go-to-market plans with Microsoft and other partners • Work closely with Liatrio's revenue, delivery, and innovation teams to drive adoption of Liatrio's AI-enabled engineering approach through Microsoft's Copilot and Microsoft AI partner channels and programs • Stay informed about industry trends, competitive landscape, and emerging Azure technologies to maintain a competitive edge • Serve as internal Microsoft alliance ambassador to drive awareness and engagement with Liatrio client delivery and account teams • Lead the Microsoft alliance opportunity management process, including creating and updating joint CRM system entries, reporting, and maintenance • Track and report on sales performance, providing regular updates to senior management within the revenue organization • Analyze pipeline to identify trends, opportunities, and areas for improvement • Develop and maintain a robust sales pipeline in coordination with our client principals, ensuring accurate forecasting and planning

United States
Job Closed
Calyxo, Inc. logo

Professional Education Manager

Calyxo, Inc.

Redefining kidney stone care

Manager87 days ago
Full TimeRemoteTeam 11-50Since 2016H1B No Sponsor

• Support program coordination and execution through planning, logistics, and execution of HCP educational programs, peer‑to‑peer events, and hands‑on trainings. • Assist with field and faculty communication, and post‑program follow‑up activities. • Coordinate program materials, content, equipment, venue logistics, and customer travel (as needed). • Support faculty onboarding and prepare faculty to facilitate Calyxo messaging. • Assist with program reporting, tracking attendance, budget monitoring, and documentation. • Support peer-to-peer events and activities including regional speaking engagements, virtual consultations/webinars, and Calyxo Direct Events at society meetings. • Assist with management of speaker logistics, contracts, and payment processing. • Maintain and update faculty rosters and records. • Provide administrative and logistical support for engagement activities, including meetings, advisory boards, and ongoing communication. • Assist with drafting and processing speaker agreements, honoraria, and expense documentation. • Develop, foster and maintain relationships with KOLs in the endourology field. • Work closely with Marketing, Sales, Commercial Acceleration, and Clinical/Medical Affairs to ensure alignment and smooth execution of all professional education activities. • Assist in collecting and organizing program feedback, metrics, and performance insights for continuous improvement. • Support execution of virtual education initiatives, including webinar setup, invitations, and backend technical coordination. • Perform on-going needs assessments in partnership with Sr. Manager to ensure professional education initiatives contribute and align with commercial priorities. • Participate in society meetings, forums, symposia, educational and scientific programming meetings for promoting product & procedural awareness and guideline development as needed. • Maintain program documentation, calendars, and tracking tools. • Assist with compliance processes, including speaker contracting, needs assessments, documentation requirements, and invoicing. • Manage inventory for professional education programs.

United States
$100K - $120K / year
Job Closed
Adaptive Biotechnologies Corp. logo

Associate Training & Development Manager

Adaptive Biotechnologies Corp.

Every immune system has a story to tell; the key is knowing how to listen.

Manager87 days ago
Full TimeRemoteTeam 501-1,000Since 2009H1B No Sponsor

• Develop, revise, and maintain sales training materials (e.g., training presentations, facilitator guides, learner assessments) by synthesizing inputs from cross-functional partners and aligning to approved promotional messaging and training strategy • Manage Medical, Legal, and Regulatory (MLR) review cycles by preparing and submitting materials, tracking decisions, resolving routine feedback conflicts, and following up with appropriate stakeholders as needed • Own content management process to ensure training assets remain current, compliant, and well-organized • Execute end-to-end training session logistics (both virtual and in-person), anticipating constraints (e.g., time zones, facilitator availability, materials readiness) and resolving routine issues to keep delivery on track • Manage the production and administration of training sessions as needed (e.g., co-facilitation, breakout support, Q&A coordination), triaging learner questions, and documenting follow-up items for the appropriate SMEs • Develop and manage systems to track attendance, completion, and follow-up actions for training programs • Analyze training engagement trends and coordinate timely follow-ups, including management of the Training & Development team newsletter • Manage LMS administration (e.g., user access, course setup, content deployment) and troubleshoot routine issues by diagnosing root causes, applying standard fixes, and escalating system issues as needed • Monitor and report on training completion, learner engagement, and effectiveness metrics; interpret results to identify gaps and recommend targeted reinforcement actions to Training & Development leadership • Partner with Training & Development leadership to recommend and implement continuous improvements to training programs based on LMS data, learner feedback, and observed field needs • Develop, revise, and maintain training materials for EMR-related workflows by translating partner inputs into clear, role-based guidance in alignment with approved processes • Lead the coordination of training updates in response to EMR updates and field team feedback by assessing impact, revising materials, and clearly communicating changes to stakeholders • Serve as a primary training point of contact to coordinate field questions and feedback on EMR-related processes and tools, routing complex items to the appropriate SMEs • Collaborate with Marketing, Digital Health, Customer Operations, and other internal partners to gather inputs and prioritize updates so training materials remain accurate, compliant, and aligned with approved processes • Support conferences and internal meetings by assisting with training-related preparation and materials, as needed

United States
$80.2K - $120.4K / year
Job Closed