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#WeareBiotech
Case Manager – Rare Disease, TEPEZZA
Location
Texas
Posted
87 days ago
Salary
$81.9K - $110.7K / year
Seniority
Lead
Job Description
Case Manager – Rare Disease, TEPEZZA
Amgen
• Experience day to day oversight and awareness of patient customer service issues with insurance • Daily interaction with Regional Business Managers (RBMs), Patient Access Liaison (PAL) and Medical Science Liaison’s (MSLs) • Work closely with RBMs, PALs, the hub, pharmacy, and the patient/family to case manage all steps required to gain access to therapy • Partner with Safety and Pharmacovigilance (PV) • Report Adverse Event (AE)’s and product complaints through medical information • Maintain case history for all U.S. patients • Maintain and update patient status to track reimbursement and shipping status of U.S. patients • Triage, troubleshoot and resolve initial and ongoing reimbursement issues • Liaise with medical offices as necessary to obtain insurance authorizations • Counsel patients and family on insurance and reimbursement options • Identify general and specific adherence trends and suggest appropriate action • Report on weekly changes in patient status, current adjudication status of all patients, overall reimbursement trends, and any other trends, successes, or roadblocks • Manage, track, and report on Open Enrollment efforts annually
Job Requirements
- Master’s degree OR Bachelor’s degree and 2 years of Case Management experience
- Associate’s degree and 6 years of Case Management experience
- High school diploma / GED and 8 years of Case Management experience
- 5+ years of experience in the pharmaceutical industry
- 2+ years prior experience as a Case Manager
- Excellent communication skills and commitment to customer service
- Ability to effectively resolve hurdles across multiple cases at the same time
- Ability to learn product and disease information, familiarity with HIPAA and FDA
- Ability to manage communication with case managers and sales reps across multiple geographies and time zones
- Excel and PowerPoint skills required
- Up to 20% travel required
Benefits
- Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and vision coverage
- Life and disability insurance
- Flexible spending accounts
- A discretionary annual bonus program or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans and bi-annual company-wide shutdowns
- Flexible work models, including remote work arrangements
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