• Overseeing the successful execution and delivery of project objectives across the Client engagement • Developing required project plans including detailed timelines, resource allocations, milestones, forecasts, and status reports • Interpret guidelines from Client and internal stakeholders and make decisions in nonstandard situations • Managing and communicating risks, decisions, assumptions, issues and dependencies • Managing the communications and expectations of both clients and internal stakeholders and keep them up to date with frequent status update reports and hold them accountable for the due dates • Proactively solving problems and initiating necessary collaboration (anticipate, identify and actively resolve issues). • Overseeing the overall quality of project delivery, ongoing performance and ensuring client satisfaction is fully met • Proactively assisting with meeting coordination and facilitation for cross-functional teams as required for each project • Identifying opportunities for process improvements and implementing best practices to enhance project delivery and client satisfaction • Collaborating, leading and coaching other project managers

Vertical Relevance is looking for a Senior Project Manager with ServiceNow with Financial Services experience, ITSM / CSM, GRC to join our team Full-time and work remotely. This person is responsible for the end-to-end planning, building, and deploying software systems. As a Senior Project Manager with ServiceNow Financial Services experience, ITSM / CSM, GRC, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience, and organizational skills needed to drive customer success. Senior Project Manager with a strong background in engagement management to lead and oversee ServiceNow implementation projects within the financial services sector. The successful candidate will bring a combination of in-depth project management skills, hands-on experience with the ServiceNow platform, and the ability to effective lineage with stakeholders to drive project success. ServiceNow experience is essential, and ServiceNow certifications are highly valued. At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning, and taking ownership of our customers’ experience. Are you ready to join the team? Responsibilities: - Proven experience in Project Management, engagement management, client communication, and Project Leadership: Lead ServiceNow implementation projects from initiation through delivery, ensuring alignment with business goals and timelines. · - Engagement Management: Build and maintain strong relationships with key stakeholders, including client executives and project sponsors, within the financial -ServiceNow - Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps. - Understanding of ServiceNow Creator Workflow, Employee Workflow, HR, Legal, Talent and stakeholder management. · - Strong ServiceNow platform expertise; ServiceNow certifications (e.g., Certified Implementation Specialist, Project Portfolio Management) are highly advantageous. · - Familiarity with financial services industry compliance and regulatory standards. - PMP or Agile certification is a plus. · - Demonstrated ability to lead cross-functional teams, manage multiple projects simultaneously, and navigate complex client environments. - Excellent communication, problem-solving, and organizational skills Qualifications: - Experience: 8+ years of project management experience, with at least 5 years focused on ServiceNow platform in a pre-sales or delivery capacity, implementations in a financial services environment. - Proven experience in delivering successful ServiceNow implementations across Financial Services, Telecom, and HCLS industries. - Strong understanding of ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, CSM, GRC, or SecOps. - Understanding of ServiceNow Industry and Custom Workflows. - Demonstrated experience leading pre-sales activities, including solution design, architecture, and proposal development. · - Strong client management skills with the ability to communicate complex technical concepts to non-technical stakeholders. · - Proven ability to lead and manage large, cross-functional project teams. - ServiceNow Certified System services industry to ensure clear communication and alignment of project objectives. - Strategic Planning: Define project scope, goals, and deliverables in collaboration with internal teams and clients, including the creation and management of detailed project plans, schedules, and budgets. - Risk and Issue Management: Identify, assess, and mitigate risks throughout the project lifecycle; proactively manage and resolve issues as they arise. - Resource Allocation: Manage project resources, including cross-functional team members and third-party vendors, to ensure project milestones are met. - ServiceNow Expertise: Provide technical guidance and strategic insights on ServiceNow capabilities, aligning ServiceNow solutions with industry best practices and regulatory requirements in the financial services domain. - Performance Tracking: Monitor project performance, report on progress to stakeholders, and adjust plans as needed to meet deadlines and quality standards. - Compliance and Quality Assurance: Ensure all project activities adhere to compliance standards specific to financial Industry and Custom Workflows. - Administrator (CSA) and ServiceNow Certified Implementation Specialist (CIS) certifications. (CSA certified or CSA trained, and voucher obtained). - Completed the PM development journey. - Obtained ServiceNow Professional Technical Manager Badge Preferred Qualifications: - Experience with Agile or Scrum methodologies. - Experience with cloud technologies and IT transformation programs. - Deep industry expertise in financial services, telecom, or healthcare & life sciences. - Soft Skills: Strong leadership, communication, and interpersonal skills. - Ability to manage competing priorities and work in a fast-paced environment. - A strategic thinker with the ability to foster long-term client relationships. Vertical Relevance was founded to help business leaders drive value through the design and delivery of effective transformation programs across people, processes, and systems. Our mission is to help firms at any stage of their journey develop custom solutions for success and growth. We provide a full range of services from strategy and design through to implementation and training. Our collective industry expertise is our greatest asset - our professionals have an average of 20+ years' experience within Financial Services, across Wealth Management, Asset Management, Insurance, and Banking.

About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. Our mission to positively impact people's lives every day in every home around the world allows our employees to be thinkers and tinkerers, designers and doers, creators and number crunchers, makers of things they love. SharkNinja is looking for a self-motivated Technical Project Manager (TPM) to join the Engineering Team. OVERVIEW: Here are some of the EXCITING things you'll get to do: The TPM is the 'glue' within the team, aligning project direction and decision points with key members from all business disciplines and will work as a partner to the design manager/engineers with joint responsibility for delivering NPD product(s) to market. The technical project manager is responsible for the 'WHAT' that is being delivered, design manager/engineers are responsible for 'HOW' this is delivered. Jointly they are responsible for: Delivering 5* products to market (best in class product) - Ensure global teams are aligned on project direction (right product) - Ensure project schedules are up to date, progressing to plan and meet retailer requirements (right time) - Ensure global teams are up to date on project status and key issues/risks (stakeholders bought in) Role & Responsibilities: - Align on daily Engineering tasks and deliverables. - Delivering 5* products to market (best-in-class products) - Ensure global teams are aligned on project direction (the right product) - Ensure project schedules are up to date, progressing to plan and meet retailer requirements (on time) - Ensure global teams are up to date on project status and key issues/risks (stakeholders transparency). - Drive internal team meetings and set up project plans - Track technical issues through JIRA system - Participate actively on day to day activities related to legacy products and produce updates for executive reviews. ATTRIBUTES & SKILLS: Profile: The successful candidate will be able to understand complex technical challenges, and be able to rely information to non-technical cross functional teams. The candidate will be also able to support the project team on some technical activities. They will need to show good listening and influencing skills, with the confidence to achieve collaborative working relationships. Skills: - Engineering background - 2+ years' experience in project management or engineering role - project management experience preferred - Hands on approach - Presentation/Communication skills - Experience of managing a project(s) through the entire lifecycle - preferably plastics or consumer products experience - Experience in regular presentations to senior stakeholders - board of directors/executive team experience desirable - Experience of working in fast paced, challenging environment. - A technical understanding of manufacturing processes and limits - Solid works or CREO experience - A hands-on work ethic - Skilled in Microsoft office user, including Excel and PowerPoint - Experience in budget management desirable but non-essential Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $86,700-$155,300 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com

Job Description: SkillBridge Internship: Remote Senior Technical Associate Role- Spring 2026 Are you a transitioning service member looking to bring your mission-focused mindset into a purpose-driven technology company? Phreesia is proud to support the Department of Defense SkillBridge program by offering a remote Senior Technical Associate internship tailored for transitioning active-duty service members preparing to enter the civilian workforce. In this role, you will be part of a collaborative team responsible for delivering exceptional technical, product usage, and account administration support to Phreesia’s clients. Support is provided across both first and second-level inquiries through a shared model that emphasizes teamwork, knowledge-sharing, and consistent client engagement. While the role involves addressing inbound client support requests and managing support cases, the focus is on working closely with peers to ensure seamless issue resolution and a high standard of client service. As a Technical Associate, you will collaborate with team members across functions to troubleshoot and resolve technical issues, implement configuration changes, and assist with product navigation. You will also play a key role in identifying and escalating complex issues to ensure timely resolution. Your experience and insight will help drive continuous improvement across the support team, and you will actively mentor and support the growth of newer team members by sharing your knowledge and best practices. We're looking for someone who thrives in a team-based environment, brings strong problem-solving skills, is detail-oriented, and has experience working cross-functionally with both internal stakeholders and external clients. This position offers a solid foundation for career development within our technical support track, with ample opportunities to contribute, grow, and lead within a supportive, collaborative ecosystem. What You'll Do: - Collaboratively manage and drive case investigations toward resolution, leveraging team knowledge and support as needed to ensure quality outcomes. - Contribute to the development of peers -- supporting both new and current Technical Associates by mentoring, sharing insights on processes and client needs, and helping them confidently meet client expectations. - Offer guidance and collaborate with teammates on complex cases—coaching through workflows, outlining clear next steps, and ensuring they feel supported and empowered. - Actively share knowledge, documentation, and best practices across teams and departments within Phreesia to promote a cohesive and informed support culture. - Take initiative in resolving complex technical cases with a strong focus on client satisfaction, while engaging team members for input and validation where appropriate. - Foster strong client relationships by embracing a team-oriented, client-focused mindset—advocating for client needs and collaborating on solutions that exceed expectations. - Maintain a strong understanding of Phreesia’s products / integrations and support peers in deepening their understanding of these systems. - Work jointly with teammates and cross-functional partners to identify and recommend business workflows that align with best practices. - Apply solutions shared by senior agents while contributing your own perspective and seeking clarification as needed to support client success. - Collaborate with others to suggest thoughtful enhancements to Phreesia’s products and services, drawing from shared experiences and case insights. - Support high-priority issue resolution through seamless collaboration, even if it requires coordination beyond standard business hours. - Participate in a shared after-hours escalation rotation, serving as a point of contact and receiving an additional paid bonus for this responsibility What You'll Bring: - Bachelor's degree required - A minimum of 3 years of related experience is required. Phreesia experience and/or performance may offset some of the experience requirement. - 1+ year experience in a client support role ideally in software or product base organization - Superior communication and interpersonal skills - Comfortable working in a Windows environment - Willingness to learn message transformation & exchange between disparate systems - Ability to prioritize multiple demands in a fast-paced and dynamic environment and have exposure to wireless and web applications - Should this position transition into a full-time, permanent role, it will include a travel requirement of up to 10%to client sites or company events, depending on business needs Who We Are: At Phreesia, we’re looking for smart and passionate people to help drive our mission of creating a better, more engaging healthcare experience. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care. Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a five-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit! Top-rated Employee Benefits: - 100% Remote work + home office expense reimbursements - Competitive compensation - Flexible PTO + 8 company holidays - Monthly reimbursement for cell phone + internet + wellness - 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada - Variety of insurance coverage for people (and pets!) - Continuing education and professional certification reimbursement - Opportunity to join an Employee Resource Group. Learn more here: https://www.phreesia.com/workforce/ We strive to provide a diverse and inclusive environment and are an equal opportunity employer.