• Desarrollo, ejecución y gestión de estrategias operativas: Diseñar, planificar y ejecutar distintas estrategias para asegurar el cumplimiento de métricas. • Coordinación de equipos multidisciplinarios: Liderar y coordinar equipos internos y externos para garantizar la eficiencia operativa. • Análisis de datos: Capaz de tomar decisiones con base a datos estadísticos. • Gestión del cronograma de las estrategias operativas: Cerrar más posiciones en el menor tiempo posible, mediante la asignación eficiente de recursos y la gestión de riesgos. • Monitoreo y control del progreso operativo: Seguimiento continuo de las actividades, asegurando la resolución de problemas y realizando ajustes necesarios para cumplir con los resultados. • Reportes de resultados semanales y mensuales: Elaboración de reportes sobre el avance operativo para la presentación al CEO y Consejo, asegurando transparencia y comunicación efectiva. • Mejora continua y optimización de procesos: Identificar oportunidades para mejorar la eficiencia y calidad de los procesos internos, implementando prácticas de mejora continua. • Gestión de la comunicación: Mantener una comunicación fluida con todos los usuarios, asegurando que estén informados y alineados en cada etapa del proceso. • Auditorías de procesos: Realizar auditorías periódicas para evaluar la efectividad de los procesos y usuarios para proponer mejoras que contribuyan a una mejor experiencia del usuario.

• Onsite supervision of the installation effort to ensure machine installation projects are executed in accordance with design, budget, and schedule. • Coordinates onsite installation timing and delivery to support project completion. • Works onsite with the project team to carry out a variety of tasks like machine placement, electrical connections, etc. • Responsible for productivity of onsite team members and/or contractors. • Participates in activities such as punch lists, electrical inspections, safety reviews, and quality reviews. • Provides technical assistance like recommending installation methods and equipment. • Fosters and maintains positive relationships with customers, and team members. • Utilize strong problem-solving skills with a focus on risk elimination. • Travel up to 75% of the time.

• Responsible for the planning and management of multiple projects through entire life cycle • Leads IT Professional Services teams in design, planning, management, implementation, and delivery • Planning, scheduling, and directing day-to-day activities of assigned engagements • Oversees any third-party vendors or partners’ deliverables

• Conduct the project planning activities and manage the execution of large-scale, high-risk, or strategic projects from Initiating to successful go-live on time, scope and budget. • Evaluate complex situations accurately and identify viable solutions that create successful outcomes for the customer. • Manage relationships with project stakeholders, keeping them informed of progress and issues, in order to manage expectations on all project requirements and deliverables • Ensure proper use of methodology, tools, and procedures • Analyse risk, establish contingency plans and identify trigger events and responsibilities for initiating mitigating action • Establish trust with clients by learning about their organization, processes, team member, and desired outcomes • Work with a client’s internal and external teams to understand the operational and technical requirements of the project • Ensure the timely and successful completion of projects, as well as the transition to the customer support & success team post-production • Work with the customer to create end-user training and establish support channels for go-live and post-production support • Plan and manage the project resource allocation with relevant departments within the organization • Ability to manage multiple projects and clients at one time • Provide technical, business consulting, and product expertise to customers enabling comprehensive implementations and solutions • Enable and configure various product features that meet the customer's needs within contractual constraints or identify change requests when needed • Identify use cases, roles, and other business requirements for each implementation