Job Title: Cloud Resiliency Engineer(Bilingual-French) Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We are looking a Cloud Resiliency Engineer, will support customers through focused technical engagements aimed at improving the reliability, continuity, and recoverability of their cloud environments. The architect will combine deep technical expertise in Microsoft Azure with a strong command of disaster recovery, business continuity, and operational resiliency processes, including the design and evaluation of Major Incident Response Plans (MIRPs). This role requires the ability to assess both cloud infrastructure and resiliency processes end-to-end, identifying risks, aligning to best practices, and delivering clear, actionable recommendations that strengthen the customer’s ability to withstand and recover from disruptions. This role requires a fluent French level. Required Qualifications - Minimum 5+ years of hands-on experience in the following areas: - Deep experience with high availability (HA) and disaster recovery (DR) design in Microsoft Azure. - Solid understanding of Azure architecture, including infrastructure, Availability Zones, backup/recovery, and monitoring services. - Familiarity with cloud-native resiliency patterns and site reliability engineering (SRE) methods. - Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances. - Experience in business continuity planning, incident response coordination, and process maturity assessments. - Excellent communication and documentation skills for technical and executive stakeholders. - Background in technical consulting or assessment-based delivery engagements. Certifications (will need to get certified within 2-3 months of joining if missing any of the following) - Microsoft Certified: Azure Solutions Architect Expert - ITIL Foundation Certification - Microsoft Certified: Azure Administrator Associate. Salary Range: The base salary range for this position is $79,767-$125,348 CAD, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is: 4/03/2026 . This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. #WFH #LI-Remote #ConcentrixCatalyst Location: CAN, NS, Work-at-Home Language Requirements: Time Type: Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Opportunity Statement: Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation. Reasonable Accommodation Statement: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence (AI): As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: Only qualified applicants who are legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE, and SK. For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE

• Design and evolve the organization’s cloud architecture, defining standards, patterns, and best practices • Lead the transition from legacy environments to modern, cloud-based, service-oriented architectures • Drive infrastructure, automation, and modernization initiatives • Define and enforce cloud security, governance, and cost optimization practices (FinOps) • Implement Infrastructure as Code strategies (Terraform, AWS CDK) and CI/CD pipelines • Build and promote Platform Engineering capabilities to enable developer self-service • Support strategic technology decisions (build vs. buy, tooling, architecture roadmap) • Collaborate cross-functionally with Engineering, SRE, QA, and business teams • Ensure proper documentation, knowledge transfer, and operational scalability • Mentor DevOps and cloud engineers, elevating technical standards and practices

• Soporte en la monitorización de FinOps • Participar en la generación de informes de gastos • Colaborar en la optimización de costos de servicios cloud

• Create high-quality technical guides and documentation showing developers how to deploy popular open-source projects on Northflank • Serve as the first point of contact for technical deployment questions from new customers • Lead technical onboarding sessions to help customers understand best practices for deploying on Northflank • Research and identify popular open-source projects that would benefit from deployment guides on Northflank • Become a product expert in Northflank's capabilities and the broader cloud-native ecosystem • Assist with technical demos during sales calls and customer meetings • Proactively identify common customer pain points and work with the product team to address them • Document and share customer success stories and deployment patterns • Build relationships with local developer communities through regular meetup attendance and participation • Gather and communicate customer feedback to the product team to influence product direction • Stay current with cloud-native technologies and Kubernetes best practices • Attend industry events and conferences to engage with the developer community (approximately twice per year)