Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Principal Presales Engineer on Twilio's Strategic Communications team! About the job This position is needed to enable our customers to build the future of communications. The Twilio Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipates concerns, and offers creative solutions. They build customer trust in Twilio solutions. Principal Presales Engineers should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Principal Presales Engineer, you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work independently but actively prevent yourself from becoming a single point of failure within the team. You will have the opportunity to grow your peers and partners within other departments bringing customer insights to other Twilions. Responsibilities In this role, you’ll: - Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations and enablement sessions - Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating our capability to facilitate their success and address their challenges effectively - Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products - Establish yourself as a trusted advisor to our customers, introducing innovative solutions and architectures that catalyze and propel innovation - Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations - Be proactive, energetic, deeply passionate, and a resourceful thinker, equipped with the skills to accomplish tasks and lead others to success Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: - Bachelors and/or Masters degree in a technical discipline (Engineering, Mathematics, Computer Science,) or equivalent practical experiences - Minimum of 8 years in a solutions engineering (presales) role, specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products, along with customer-facing experience, particularly in delivery or consulting. - Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers. - Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy. - Superior written and verbal communication skills, effectively communicates strategic vision, inspires and influences others internally and externally at all organizational levels. - Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests. - Excellent time management and prioritization skills, and ability to handle competing priorities in a fast-paced environment. - Previous software development experience in one or more of the following areas: - Backend (Java, C#, Node.js, Python, PHP) - Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue.js, Angular) - Experience building with REST APIs Desired: - Experience managing strategic accounts and evangelizing new use cases and technology in the regulated verticals - Specify education, previous job experience, certifications, technical skills and soft skills required. - Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture. - Previous experience in Telecom, SIP, Contact Center, or Securit Location This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: - Based in Colorado, Hawaii, Minnesota or Vermont : $138,872 - $173,590. - Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $146,592 - $183,240. - Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $154,304 - $192,880. - This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. - This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until March 13th 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• As a Pre-sales Engineer you will be the expert in our solutions and a trusted advisor to our clients. • You will be responsible for maintaining and strengthening client relationships, as well as supporting clients through the implementation of SHIELD's solutions both pre and post sales. • You will work closely with various teams both internally and externally to provide white glove service and support, such as technical & solution consultancy and quick troubleshooting. • You will drive & own the POC as a technical SPOC including implementation and onboarding as Pre-sales engineer. • You will be responsible to provide demos of SHIELD capabilities along with Sales counterpart and able to customise or data model the demo according to the clients use case. • You will act as a liaison on technical support for existing customers and product adoption for clients in line with pre-sales, post-sales and the renewal processes. • Act as Face of the company to the clients to maintain the existing relationship and continue to build the relationship with a strong trust and create value accordingly. • Work closely across the different teams in SHIELD to provide prompt and professional troubleshooting for any technical challenges faced by clients. • Ability to stand in the client's shoes and dedication to drive high level of client satisfaction while keeping company’s integrity and sanity. • Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients. • Assist clients in optimising the overall solution to make customer successful using SHIELD solutions and ensure long-term success. • Be the trusted technical & solution advisor to our clients. Seek and work with the SHIELD product and engineering teams to manage clients' feature request prioritization. • Pro-actively advocate for SHIELD's product adoption by identifying opportunities in which our product can better fit with clients' needs and technology.

Requisition Number: 104047 National Pre-Sales Engineer III – Data Center Location: You will have the flexibility to work fully remote. Insight at a Glance - 14,000+ engaged teammates globally - #20 on Fortune’s World's Best Workplaces™ list - $9.2 billion in revenue - Received 35+ industry and partner awards in the past year - $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role As a National Pre-Sales Engineer III – Data Center, you will be responsible for providing pre-sales technical support and guidance to the Insight sales organization and their clients in support of Datacenter Technologies, including Networking, Servers, and Storage.. We will count on you to maintain industry standard certifications (*see certifications for this role below) and provide Intermediate level technical assistance, including qualifying opportunities, developing solutions, creating complex configurations, and other technical renderings. Along the way, you will get to: - Must maintain baseline industry certifications and partner specializations within a specific technology as well as utilize partner configuration tools. - Assist in developing and executing a strategic plan to drive awareness, adoption and preference for Eaton data center solutions in the market. - Deliver compelling presentations, demos, videos, webinars and other content that showcase Eaton’s value proposition and differentiation. - Engage with customers to understand their needs, challenges and feedback, and provide insights and recommendations on how Eaton solutions can address them. - Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for - Minimum of a bachelor’s degree in the field of Information Technology and 5-7 years on the job experience or outside experience in similar field; or equivalent combination of experience and education. - Generalist level presales skills on Data Center partners and solutions (Server, Storage, Virtualization, Data Protection, Security) - Data Center solution design experience - Ability to demo basic Data Center products and solutions. What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: - Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Posting Notes: Remote || Arizona (US-AZ) || United States (US) || IT Infrastructure & Support || None || Remote ||

• Collaborating with clients to identify their unique business processes and requirements. • Leveraging the Acumatica platform to design and implement customized solutions. • Gathering requirements and designing system architecture. • Overseeing implementation and ensuring client satisfaction. • Identifying optimal solutions that meet diverse client needs.