Role Description ADTRAV is seeking Travel Consultants to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations, and car and train reservations through a GDS system. - Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. - Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. - Maintain sufficient account knowledge to assist clients without delay. - Check queues daily to ensure accuracy and that all issued tickets are complete. - Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. - Provide travel expertise to clients. - Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. - Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. - Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. - Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. - Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. - Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. - Become knowledgeable in ADTRAV's industry and customer base. - Participate in ongoing training to continuously build knowledge and skills in the industry. - Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. - Adhere to company policies and procedures. - Other duties as assigned. Qualifications - High school diploma or equivalent required. - At least 2 years of experience booking domestic and international travel; complex international a plus. - Experience using a GDS System; Sabre required, Amadeus a plus. - Highly knowledgeable of city, airline, hotel, and car rental codes. - Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. - Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. - Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. - Ability to consistently deliver excellent customer service, internally and externally. - Experience with Microsoft Office suite (Outlook, Word, Excel). - Excellent English written and verbal communication skills. - Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. - Strong attention to detail with emphasis on accuracy and quality. - Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. - Strong organizational and problem-solving abilities. - Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed. - Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. - Ability to work remotely and meet the company home-office requirements. - Able to sit and work at a computer for extended periods of time, without leaving the work area. - Be able to successfully attend and pass new hire and department specific training. - Able to maintain confidentiality of company and client information. - Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed. - Able to successfully pass a credit, criminal, and/or employment reference background check. Requirements - The pay range for this position is $24-$27/hour. Pay is based on the team, and experience booking corporate and complex international travel. - There are opportunities for quarterly bonuses based on meeting outlined KPIs. Benefits - ADTRAV offers a competitive benefits package that includes: - Medical, dental, vision, life, disability. - Flexible Spending Accounts. - 401(k). - PTO. Company Description ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

• Lead requirement-gathering workshops to capture global and local business needs for Veeva Network. • Define and own all functional requirements for the platform’s implementation. • Collaborate with Veeva and integration teams on data models, hierarchies, affiliations, and workflows. • Design governance frameworks for data quality, ownership, and lifecycle management. • Ensure alignment of global CMDM strategy with animal health pharma business processes. • Provide commercial data insights to enhance solution design and data-driven decision-making. • Lead UAT planning and execution in partnership with business testers and IT. • Support roadmap planning, change impact analysis, and go-live readiness.

Role Description The primary role of the Consultant, Omnichannel Strategy (HCP) is to lead the customer experience with ODAIA’s products from kickoff to renewal. You will partner closely with commercial, brand, and analytics teams to translate omnichannel performance data into clear recommendations, helping customers optimize campaigns, refine targeting, and demonstrate measurable ROI. What You Will Do - Lead with a Consultant Mindset - Serve as a trusted advisor to commercial, brand, and analytics teams by interpreting Campaign Intelligence insights. - Translate complex outputs into clear narratives and executive-ready insights for senior stakeholders. - Consult with customers on campaign performance across all channels. - Own Customer Strategy & Value Realization - Lead and manage day-to-day campaign strategy, including execution, optimization, and budget actualization. - Partner with customers to refine omnichannel strategies. - Focus on incremental lift and ROI through regular performance reviews. - Drive Engagement & Account Success - Act as the strategic owner of customers’ omnichannel success post-deployment. - Collaborate across the ecosystem, building partnerships with customer agencies and vendors. - Ensure long-term value maximization through continuous education and proactive strategic guidance. - Deliver Structured, High-Impact Projects - Lead strategic testing and experimentation, recommending optimizations to targeting strategies. - Identify gaps in execution or channel strategy and propose updates to campaigns. - Collaborate with Product and Data Science to surface customer feedback. - Enable Change & Adoption - Support organizational change management by helping customers transition to dynamic, insight-led decision-making. - Provide continuous enablement to ensure customer teams can act on performance signals. - Leverage Data & Insights - Apply strong analytical rigor to drive measurable improvements. - Integrate HCP engagement signals and performance data to refine channel strategies. - Drive data-driven decision-making by translating observations into actionable improvements. Qualifications - 4+ years of experience in a client-facing, strategic role within SaaS, analytics, consulting, or technology-driven environments. - Hands-on experience supporting omnichannel marketing, campaign analytics, or commercial strategy within Pharma, Life Sciences, or Healthcare. - Strong ability to interpret complex performance data and translate it into clear recommendations. - Experience advising customers on campaign performance and ongoing optimization. - Deep understanding of the North American pharmaceutical marketing ecosystem. - Proven ability to become a trusted strategic partner to customers and vendors. - Comfort operating in ambiguous environments where strategies evolve based on real-world results. - Strong storytelling and communication skills. - Analytical mindset with a consultative approach. - Highly collaborative, proactive, and action-oriented. - Curious and continuously learning, with a passion for improving omnichannel strategies. - Low ego, high ownership, and motivated to make a meaningful impact. Benefits - Values-Based Culture: We Ignite Innovation, Own It, and Stand Together. - AI-Native Environment: We use AI and agentic automation to enhance efficiency and impact. - Comprehensive Rewards: Meaningful stock option grants, immediate medical/dental enrollment, and flexible time off. - Remote-First Flexibility: WFH flexibility with intentional, high-value in-person collaboration. Location ODAIA is a remote-first organization, with employees located across Canada and the U.S. Our primary office hub is located in central downtown Toronto. Diversity, Equity & Inclusion ODAIA is an equal opportunity employer, committed to building an environment where everyone feels included, valued, respected, and heard. Accommodations and Accessibility Accommodations are available upon request. If you need assistance or accommodation due to a disability or special need at any stage of the recruitment process, please contact us.

• Interacting with various business user groups for gathering requirements • Designing and building HTML emails and templates • Managing email marketing campaigns and optimizing delivery • Designing forms and landing pages • Creating dashboards and reports for campaigns