• Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements. • Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives. • Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector. • Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem. • Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions. • Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs. • Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical. • Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.

• Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers • Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams • Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices • Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those • Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Assist customers with change management, and help run custom trainings for their organizations • Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

• Ensure fast, thorough, and complete onboarding of new Ramp customers by leading and educating new customers on Ramp’s functionality and best practices • Drive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative • Work with new customers to deeply understand their current work flow, pain points and obstacles to full rollout. Problem solve alongside customers and Product/Engineering as needed • Become an expert in the full range of integration and configuration options for Ramp’s suite of products • Partner closely with the product team to ensure customer feedback is reviewed and prioritized • Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

• Independently lead day-to-day operations of assigned patient access and affordability programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements. • Lead execution of affordability strategies in alignment with brand strategic imperatives and financial goals • Manage the implementation and ongoing operations of co-pay, PAP, and cash programs finding opportunities for program enhancements and optimization. • Manage assigned vendor relationships: Anticipate and address program challenges as the vendor account manager. Work closely with vendor to track and meet or exceed all program KPIs • Ensure that accurate and timely reporting of key data. Develop, distribute, and present summary reports to key colleagues on a regular basis. • Lead regular business reviews in partnership with to present trends in the program. • Manage resolution of customer issues • Collaborate with marketing and sales to ensure pull through of Patient Affordability solutions • Keep abreast of ever-changing market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other patient affordability solutions as needed.