• Independently lead day-to-day operations of assigned patient access and affordability programs. Ensure that all program operations are running smoothly and in accordance with program business rules and all safety, legal and regulatory requirements. • Lead execution of affordability strategies in alignment with brand strategic imperatives and financial goals • Manage the implementation and ongoing operations of co-pay, PAP, and cash programs finding opportunities for program enhancements and optimization. • Manage assigned vendor relationships: Anticipate and address program challenges as the vendor account manager. Work closely with vendor to track and meet or exceed all program KPIs • Ensure that accurate and timely reporting of key data. Develop, distribute, and present summary reports to key colleagues on a regular basis. • Lead regular business reviews in partnership with to present trends in the program. • Manage resolution of customer issues • Collaborate with marketing and sales to ensure pull through of Patient Affordability solutions • Keep abreast of ever-changing market dynamics and industry trends for pharmacy and medical benefit products to evolve co-pay programs and other patient affordability solutions as needed.

• Serve as an embedded member of the ServiceNow development team, supporting sprint and release activities • Execute OCM activities aligned to system development timelines (e.g., releases, feature rollouts) • Conduct stakeholder analysis and assess change impacts at the feature and process level • Support communication planning and execution tied to specific releases. • Develop and deliver instructor-led and virtual training sessions aligned with system releases • Provide basic ServiceNow platform training and role-based process training (HAM, SAM, ITOM) • Adapt training content quickly based on evolving requirements in an Agile environment • Support training evaluations and continuous improvement • Create practical, task-based job aids and quick reference guides for end users • Document workflows and procedures directly tied to implemented ServiceNow features • Ensure documentation is clear, concise, and compliant with Section 508 accessibility standards • Maintain and update materials in alignment with iterative releases • Partner daily with developers to understand system changes • Participate in Agile ceremonies (e.g., sprint planning, demos) as needed • Translate technical requirements and configurations into user-friendly materials • Provide post-release support, including office hours and user assistance • Other duties as assigned

• Steuerung von IT-Projekten und -Aufträgen zur Erstellung und Optimierung digitaler Bildungsangebote • Koordination der IT-Produktentwicklungen – von der Idee bis zur Markteinführung • Organisation der Projektstruktur sowie Definition von Meilensteinen und Aufgaben • Überwachung und Verantwortung für die Einhaltung von Budget und Meilensteinplänen • Erster Ansprechpartner für alle projektbezogenen Angelegenheiten

• As a Manager in Transformation Consulting, you take responsibility for the successful design, governance and delivery of transformation programs for our clients. • You typically operate at manager / project-lead level in a consulting context and guide teams, workstreams and clients confidently through complex change. • You work closely with decision-makers up to C‑level, develop clear target states, steer SteerCos, own roadmaps and ensure sustainable implementation. • Beyond content leadership, you take ownership of proposal development and client growth — and become part of a team that lives trust, courage and excellence.