Job Title: Customer Sales Representative Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title: Customer Sales Representative Position Type: Full-Time, Remote Working Hours: U.S. Hours About the Role We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls, convert inquiries into booked plumbing jobs, and promote the Pipeline Club membership program. This role is central to driving revenue, improving conversion rates, and delivering a strong, customer-first phone experience through clear, confident communication. Responsibilities Inbound Sales & Call Management - Professionally handle inbound customer calls with empathy, clarity, and confidence. - Convert customer inquiries into booked plumbing jobs, targeting an 85% call-to-booking conversion rate. - Actively listen to customer needs and guide conversations toward effective service solutions. Scheduling, Upselling & Membership Sales - Efficiently schedule service appointments while identifying upsell opportunities. - Promote and sell the Pipeline Club membership during eligible calls. - Achieve a minimum 10% membership close rate, targeting 35 memberships within the first 90 days. Process, Documentation & Systems - Document call scripts, workflows, and best practices to improve consistency and performance. - Contribute to building scalable systems that enhance conversion rates and membership sales efficiency. Technology, Tools & Optimization - Use CRM and call tools to accurately log interactions, adopt new technologies quickly, and share feedback to improve processes and workflows. Customer Experience & Team Support - Handle escalated customer interactions professionally, uphold customer-first standards, and support offshore team members to ensure consistent service quality. What Makes You a Perfect Fit - You are a confident, empathetic communicator who builds rapport easily over the phone. - You take ownership of customer outcomes and conversion performance. - You are reliable, disciplined, and comfortable working evening and weekend shifts. - You enjoy helping customers while also driving sales and membership adoption. - You adapt quickly to new tools, scripts, and processes in a fast-paced environment. Required Experience & Skills - Proven experience in sales or customer service, preferably in plumbing, home services, or trades. - Demonstrated ability to convert inbound calls into booked appointments. - Experience with CRM systems and call management tools (ServiceTitan experience is a plus). - Strong sales, upselling, and objection-handling skills. - High level of accountability for call quality, bookings, and customer experience. What Does a Typical Day Look Like ? A CSR’s day is focused on delivering exceptional customer experiences while consistently converting inbound calls into booked jobs and memberships. You will: - Handle inbound customer calls throughout your scheduled shift. - Listen carefully to customer concerns and recommend appropriate services. - Schedule plumbing appointments and present Pipeline Club membership options. - Log all interactions accurately in the CRM and follow established call processes. - Handle escalations professionally and contribute to ongoing process improvements. In short: You drive growth and customer satisfaction by turning inbound calls into booked services and long-term relationships through empathy, consistency, and execution. Key Metrics for Success (KPIs) - Call-to-booking conversion rate: 85% target - Pipeline Club membership close rate: 10%+ - Memberships sold: 35 within the first 90 days - CRM accuracy and documentation compliance - Consistent customer satisfaction and call quality scores Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

• Act as a Systems Analyst within the company's ecosystem • Provide technical maintenance/support by identifying, analyzing, and resolving incidents and bugs • Provide support for systems and tools used by clients • Develop and enhance applications on the Salesforce platform (Sales Cloud and Marketing Cloud) • Implement customizations, automations, and business rules within Salesforce • Develop and maintain integrations between Salesforce and corporate systems (REST/SOAP APIs) • Participate in technical analysis of requirements, proposing solutions and estimates • Provide technical support to vendors and partners • Ensure technical documentation, version control, and adherence to best practices • Contribute to continuous improvements in architecture and development processes

Role Description As Country Manager (France), you will take full ownership of the local market, driving revenue growth, building strategic relationships, and establishing a strong brand presence. This is a high-impact, entrepreneurial role suited for a commercially driven leader who thrives in scaling markets and building from the ground up. You will act as the face of the company in France, working cross-functionally with global teams while shaping and executing the local go-to-market strategy. Key Responsibilities - Market Expansion & Revenue Growth: - Develop and execute a localized go-to-market strategy to drive revenue growth in Europe. - Identify, engage, and close new business opportunities through direct sales, outbound efforts, and inbound leads. - Business Development & Partnerships: - Build and manage a strong pipeline through strategic partnerships, channel development, and alliances. - Develop relationships with system integrators, consultants, and technology partners to expand market reach. - Brand Building & Market Presence: - Increase brand awareness through local marketing initiatives, events, and industry engagement. - Represent the company at conferences, networking events, and client meetings as a trusted enterprise SaaS partner. - Customer & Market Insights: - Act as the voice of the local market by providing insights on customer needs, competition, and market trends. - Support localization efforts across product, pricing, and messaging. - Cross-functional Collaboration: - Work closely with global marketing, product, and customer success teams to ensure alignment and successful execution. - Contribute to continuous improvement of sales processes and customer engagement strategies. Qualifications - 10–15 years of experience in sales, business development, or commercial roles within enterprise SaaS or B2B technology. - Proven track record of driving revenue growth and closing deals in the French/European market. - Strong network and experience working with partners, resellers, or system integrators. - Entrepreneurial mindset with the ability to build and scale a market from an early stage. - Excellent communication and stakeholder management skills across all levels. - Experience working in international, cross-functional environments. - Fluent in French and English. Nice to Have - Experience in project management, collaboration tools, or productivity software. - Prior experience in a country leadership or regional commercial role. - Exposure to multi-market European expansion. Benefits - Opportunity to lead and shape market expansion in a key European region. - High visibility role with direct impact on company growth. - Collaborative, international environment with strong product-market fit. - Competitive compensation with performance-based incentives.