Job Title: Inbound Sales & Customer Service Representative (Home Services) Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evening & weekend shifts included on a rotating schedule) About the Role We’re hiring an Inbound Sales & Customer Service Representative to handle high-volume inbound calls, help customers resolve plumbing needs, and confidently guide them toward booked service appointments and membership options. This role is ideal for someone who enjoys helping customers over the phone, thrives in a structured sales environment, and wants to grow their skills in inbound sales, scheduling, and customer experience — with clear processes, scripts, and support to succeed. You’ll play a key role in driving revenue while delivering a calm, professional, and customer-first phone experience. What You'll be Responsible For Inbound Calls & Customer Conversations - Handle inbound customer calls with empathy, professionalism, and confidence - Understand customer concerns and recommend appropriate service solutions - Guide conversations toward booked service appointments using proven call flows Scheduling, Sales & Membership Support - Schedule plumbing service appointments accurately and efficiently - Introduce and explain the Pipeline Club membership where appropriate - Identify upsell opportunities while keeping the customer experience first Systems, Documents & Tools - Accurately log all calls, bookings, and notes in the CRM - Follow documented scripts, workflows, and call processes - Provide feedback to help improve call flows, tools, and overall efficiency Customer Experience & Team Collaboration - Handle customer concerns or escalations professionally - Maintain consistent call quality and customer satisfaction standards - Collaborate with offshore team members to ensure smooth service delivery What Makes You a Strong Fit - You’re confident speaking with customers over the phone and build rapport easily - You enjoy helping people and driving outcomes - You’re accountable, reliable, and comfortable working toward clear goals - You’re open to coaching, feedback, and continuous improvement - You adapt quickly in fast-paced, call-driven environments Required Experience & Skills - Experience in inbound sales, call center sales, or customer service - Proven ability to convert inbound inquiries into booked appointments - Strong communication, objection-handling, and upselling skills - Comfort using CRM systems and call management tools - Home services, HVAC, or plumbing experience is a plus, not a requirement - Experience with ServiceTitan or similar platforms is a plus What a Typical Day Looks Like On a typical day, you’ll: - Handle inbound customer calls during your scheduled shift - Listen to customer needs and recommend appropriate services - Schedule service appointments and present membership options - Log interactions accurately and follow call processes - Contribute ideas to improve customer experience and conversions In short: You help customers get the service they need — and help the business grow through consistent, high-quality inbound sales conversations. Performance Expectations & Support This role has clear performance targets, supported by structured onboarding, scripts, and ongoing coaching. Success is measured through a combination of conversion, accuracy, and customer experience — not just speed. Key metrics include: - Call-to-booking conversion rate (target-driven, supported during ramp-up) - Pipeline Club membership close rate - Accurate CRM documentation - Call quality and customer satisfaction Interview Process - Initial Screening Call - Interview with Pavago Recruiter - Client Interview - Offer & Onboarding

Job Title Inside Sales Account Manager, Install Base - Diagnostic Imaging Job Description As an Inside Sales Account Manager, Install Base - Diagnostic Imaging (Remote) you will be responsible for ensuring the team has effective customer relationships, developing opportunities for growth within an existing customer base, and assuring market penetration and profitability while achieving sales and funnel growth within a territory that you will own. You will collaborate with the field and aid in account planning, forecasting and overall sales execution, close add ons, upgrades and service sales while building and increasing sales within the Diagnostic Imaging Install Base markets across North America. Your role: - Building relationships with key decision makers and acting as the point of contact for our Install Base, addressing and handling customer needs while maintaining and upselling within established accounts. - Determining customers’ requirements by working closely with technical support channels and all internal/external partners to ensure accuracy in customer solutions. - Building a strong internal and external network, leveraging existing customer relationships and strategy to increase revenue for our current Install Base. - Using data analytics to contribute to territory planning/coverage and submitting budgetary and formal quote requests and changes. - Achieve specific metrics related to funnel velocity, opportunity advancement and territory growth. You're the right fit if: - You’ve acquired 4+ years of experience in inside sales/sales and/or high level B2B customer management. Medical Device experience strongly preferred. - Your skills include quoting, knowledge of the hospital buying process, selling into executive and C-Suite customers, selling medical devices, and/or service agreements, working with contracts, excellent communication, listening, presentation and closing skills. - You have a High School Diploma. Bachelor's degree, strongly preferred. - You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. - You’re a self starter, team player, driven, highly motivated individual with the ability to achieve aggressive sales objectives and goals. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. - Learn more about our business. - Discover our rich and exciting history. - Learn more about our purpose. - Learn more about our culture. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $97,750 to $138,000, annually. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position #PrecisionDiagnosis #LI-PH1 This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Ready to put your career in drive? At Karmak Inc., we're powering the commercial transportation industry with smart tech and serious impact. From truck dealerships to service shops, our software helps keep the heavy-duty world running smoothly. If you're into innovative solutions, collaborative teams, and tech that makes a real difference-let's talk Position Summary The Inside Sales - Client Expansion Representative is a customer-focused role dedicated to driving revenue growth by strengthening relationships and expanding opportunities within our existing client base. This position is responsible for successfully negotiating and facilitating branch-add and merger & acquisition deal structure with existing customers, discovering areas of opportunity, and closing sales via web and phone. He/she will also learn and be responsible for providing third party sales support and associated tasks. Essential Job Functions - Drive revenue growth from customer branch-add and M&A opportunities. - Partner with the deal desk on complex opportunities to structure complex deals. - Collaborate with and provide insights to the Client Succes Managers when interacting with customers. - Proactively create and update opportunities and tasks in Salesforce, manage pipeline, track progress and close deals via phone and online meeting environments. - Escalate customer challenges and risks to head of Customer Success and VP of Sales when needed. - Learn and support third party sales opportunities and tasks under supervision and provide backup support as needed. Essential Knowledge, Skills, and Abilities - Proven experience in inside sales, customer success, or other customer service roles. - Demonstrated history of successfully meeting sales quotas virtually. - Strong Salesforce experience. Experience with Pardot and SF Engage is a plus. - Excellent communication and people skills. - Clear, confident speaking voice with the ability to develop quick, friendly rapport with customers. - Patience, persistence, and persuasiveness. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Project management experience. - A bachelor's degree is a plus. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

• Serve as the first point of contact with Clients and Prospects, presenting in a warm and professional manner as an ambassador of SOTI • Take ownership and responsibility for all customers in the account database, focusing on growing the account's scope and value • Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs • Collect customer information and provide product information directly to customers and SOTI partners • Provide feedback from customers to appropriate personnel within SOTI • Plan effective sales campaigns and target existing accounts to proactively grow accounts and extend revenue • Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions • Maintain regular contact with key influencers and build and strengthen customer relationships • Manage pipeline and forecast accordingly • Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc.), to support the sales strategy • Maintain in-depth product, industry trends, and technical knowledge