Ready to put your career in drive? At Karmak Inc., we're powering the commercial transportation industry with smart tech and serious impact. From truck dealerships to service shops, our software helps keep the heavy-duty world running smoothly. If you're into innovative solutions, collaborative teams, and tech that makes a real difference-let's talk Position Summary The Inside Sales - Client Expansion Representative is a customer-focused role dedicated to driving revenue growth by strengthening relationships and expanding opportunities within our existing client base. This position is responsible for successfully negotiating and facilitating branch-add and merger & acquisition deal structure with existing customers, discovering areas of opportunity, and closing sales via web and phone. He/she will also learn and be responsible for providing third party sales support and associated tasks. Essential Job Functions - Drive revenue growth from customer branch-add and M&A opportunities. - Partner with the deal desk on complex opportunities to structure complex deals. - Collaborate with and provide insights to the Client Succes Managers when interacting with customers. - Proactively create and update opportunities and tasks in Salesforce, manage pipeline, track progress and close deals via phone and online meeting environments. - Escalate customer challenges and risks to head of Customer Success and VP of Sales when needed. - Learn and support third party sales opportunities and tasks under supervision and provide backup support as needed. Essential Knowledge, Skills, and Abilities - Proven experience in inside sales, customer success, or other customer service roles. - Demonstrated history of successfully meeting sales quotas virtually. - Strong Salesforce experience. Experience with Pardot and SF Engage is a plus. - Excellent communication and people skills. - Clear, confident speaking voice with the ability to develop quick, friendly rapport with customers. - Patience, persistence, and persuasiveness. - Outstanding negotiation skills with the ability to resolve issues and address complaints. - Project management experience. - A bachelor's degree is a plus. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

• Serve as the first point of contact with Clients and Prospects, presenting in a warm and professional manner as an ambassador of SOTI • Take ownership and responsibility for all customers in the account database, focusing on growing the account's scope and value • Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs • Collect customer information and provide product information directly to customers and SOTI partners • Provide feedback from customers to appropriate personnel within SOTI • Plan effective sales campaigns and target existing accounts to proactively grow accounts and extend revenue • Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions • Maintain regular contact with key influencers and build and strengthen customer relationships • Manage pipeline and forecast accordingly • Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc.), to support the sales strategy • Maintain in-depth product, industry trends, and technical knowledge

• Achieve quarterly sales goals while consistently meeting or exceeding key performance indicators (KPIs) • Educate and train healthcare providers (HCPs) on Dexcom products using innovative approaches • Drive market share growth by executing strategic territory plans • Identify and pursue new business opportunities using the company CRM • Deliver effective digital and in-person presentations to engage HCPs • Build and maintain strong relationships with HCPs and key stakeholders

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team! The Inside Sales Representative, will, among other things, manage assigned accounts and detail health care professionals through outbound and inbound calls. You will contact the office staff of assigned accounts and identify key decision makers within the practice to include Physicians, Medical Assistants, Nurses, Physicians Assistants, Nurse Practitioners, and other medical professionals with the goal of educating and developing relationships with those individuals. Your goal is to deliver accurate product information and educate the health care providers about the vaccine program, while ensuring access to patient assistance materials and programs. Additionally, you may provide lead generation, appointment setting, recruitment for virtual lunch and learns, as well as assist in recruiting for national meetings and general sales support for select brand representatives. Responsibilities: - Maintain and update current and prospective target Prescriber profiles - Keep current with market knowledge and competitive products - Maintain a professional image for Buyer and Buyer Products - Participate in all required training and sales meetings - Make education presentations (Details) - Make complete, accurate and timely submission of all timekeeping, Details, call activity, within the approved CRM - Compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets - Participate or coordinate virtual and live lunch & learns as applicable - Have appropriate interaction with co-promotional partners or counterparts Ability to collaborate - Qualifications: • Four-year College Degree preferred • Minimum 1 to 3 years inside sales experience, B2B territory management/account management experience or field sales experience preferred • Inside Pharmaceutical, Device, or MedTech sales experience preferred • Experience developing and maintaining customer relationships • Experience maintaining accurate records of all sales activities • Proven ability to consistently meet/exceed defined territory sales goals • Experience with Salesforce, Veeva preferred • Advance listening, problem-solving and decision-making skills • Excellent verbal and written communication skills • Ability to understand and convey accurate complex product-related information to Healthcare Professionals, in an educated, reassuring, and professional manner • Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience • High work ethic, reliable and punctual in reporting for scheduled work • Ability to be flexible as needed to meet the fluctuating business needs • Private, quiet, dedicated workspace required • Maintain and update current and prospective target Prescriber profiles • Keep current with market knowledge and competitive products • Maintain a professional image for Client and Client Products • Participate in all required training and sales meetings • Plan and organize Territory to meet sales and call targets • Make sales presentations (Details) • Make complete, accurate and timely submission of all time-keeping, Details, call activity, within the approved CRM • Compliance with Promotional Program, and proper use of Promotional Materials and Promotional Expense Budgets • Participate or coordinate virtual and live lunch & learns, dinner programs, weekend events, as appropriate • Have appropriate interaction with co-promotional partners or counterparts • Ability to collaborate Note: The duties and responsibilities described do not constitute a comprehensive list and additional tasks may be assigned to the employee from time to time. IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status #LI-CES IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $28.00-$30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.