• You are responsible for the day-to-day operation of our Shopify store: shop maintenance, product listings, collections, shipping zones, shipping rates, customs and country setups, checkout, payment methods, basic legal matters (e.g. data protection) as well as the technical integrity of the system. • You analyze our shop and relevant competitors, identify conversion barriers and implement improvements. • You plan A/B tests, coordinate implementation with developers/partners and evaluate results accurately. • You plan and manage product launches, sales campaigns and promotions — from preparation through execution to analysis and continuous optimization. • You critically review content and imagery, coordinate updates and ensure product pages, collections and shop elements are high-quality, on-brand and optimized for sales. • You work with tools such as Google Tag Manager and analytics/testing tools, ensuring all relevant data is captured cleanly and is actionable. • You ensure our shop continuously improves technically, visually and in terms of content — and contributes measurably to growth.

• Planen, Organisieren und Steuern laufender E-Commerce-Projekte – strukturiert, termintreu und ergebnisorientiert • Koordination der Umsetzung kleinerer Änderungen in Shopify (z. B. Inhalte/Seiten, Produkt- & Kollektionspflege, einfache Layout-/Theme-Anpassungen) • Hauptansprechpartner:in für Agenturen und externe Partner: Briefings, Timings, Feedbackschleifen, Qualitätscheck, Abnahme • Überwachung relevanter KPIs und Daten (z. B. Umsatz, Sessions, Conversion Rate, Funnel-Performance) • Frühes Erkennen von Abweichungen und Ableiten von Maßnahmen • Vorantreiben einfacher Conversion-Optimierungen: Hypothesen sammeln, Priorisieren, Umsetzung koordinieren, Ergebnisse dokumentieren • Regelmäßiges Berichten über Status, Risiken und Fortschritte – kurz, klar, lösungsorientiert

• You are responsible for the day‑to‑day operation of our Shopify store: store maintenance, product listings, checkout, payment methods, data protection — and the technical hygiene of the system. • You analyze our shop and relevant competitors, identify conversion barriers, design A/B tests, coordinate implementation with developers, and rigorously evaluate results. • You plan and manage launches, promotions and sales campaigns — from preparation and execution through analysis and optimization. • You critically review imagery and content, brief content production, coordinate updates, and ensure every detail meets brand standards. • You actively work with Google Tag Manager as well as analytics and testing tools, ensuring all relevant data is accurately captured and usable. • You ensure our shop continuously improves technically, visually and in content — and contributes measurably to growth.

• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management. • Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing. • Resolve standard Tier I issues independently using SOPs and knowledge base resources. • Escalate complex issues to Tier II with clear documentation. • Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines. • Prioritize accuracy and consistency over speed, especially during peak move-in periods. • Coordinate with internal Operations teams as needed.