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Exceptional customer service and business process outsourcing for high-growth companies
Tier I E-commerce Customer Experience Representative – Seasonal
Location
Philippines
Posted
71 days ago
Salary
0
Seniority
Senior
Job Description
Tier I E-commerce Customer Experience Representative – Seasonal
Peak Support
• Provide omnichannel support via phone, email, live chat, and Freshdesk ticket management. • Handle inquiries related to move-in logistics, delivery coordination, order status, account updates, returns, and billing. • Resolve standard Tier I issues independently using SOPs and knowledge base resources. • Escalate complex issues to Tier II with clear documentation. • Maintain detailed and accurate ticket notes, following escalation pathways and communication guidelines. • Prioritize accuracy and consistency over speed, especially during peak move-in periods. • Coordinate with internal Operations teams as needed.
Job Requirements
- Strong emotional intelligence and resilience in high-volume, high-pressure environments.
- Ability to deliver firm, policy-based responses with professionalism and empathy.
- Excellent reading comprehension and attention to detail.
- Technologically literate: confident with Windows 11, Microsoft 365, and CRM/ticketing systems.
- Accurate data entry, documentation, and written communication skills.
- Typing proficiency and ability to multitask across multiple systems.
- Comfortable working in structured, SOP-driven environments.
- Reliable and able to adhere to schedules during peak demand periods.
Benefits
- Convenience of working from home
- Exceptional work environment
- Opportunities for growth
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