Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts. Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide. The Senior Supply Chain Analyst is a key member of the Supply Planning team, responsible for owning and optimizing inventory health across a multi-node fulfillment network. This role has broad responsibility across procurement, inventory planning, and network optimization for packaging, OTC products, and medical devices, spanning multiple fulfillment channels, including Ro pharmacies, partner pharmacies, and Amazon. You will play an important role in reducing obstacles in order fulfillment, ultimately ensuring convenient and effective care for our patients. You will serve as a primary point of contact for contract manufacturers and suppliers, managing end-to-end supply planning activities including purchase order placement, intracompany order fulfillment, lead time management, and proactive risk identification. You will play a critical role in ensuring supply continuity, adapting to fulfillment strategy changes, and improving service levels, cost efficiency, and inventory health across the network. To do so, you will work hand in hand with a variety of internal teams and external partners. Your mission is critical to Ro in ensuring our pharmacies have what they need to meet our patient’s needs. What You’ll Do: - Own and manage inventory health across packaging, OTC, and medical device categories within a multi-node fulfillment network - Manage vendor-facing procurement across suppliers and contract manufacturers, including PO placement, production planning alignment, lead time validation, capacity management, and performance accountability - Evaluate supply, production, and transit lead times to proactively identify risks, constraints, and supply gaps, driving clear mitigation plans before fulfillment is impacted - Plan and execute inventory transfers to rebalance the network in response to demand shifts, fulfillment changes, or operational constraints - Partner closely with Demand Planning to ensure purchasing decisions align to forecast, service level targets, and inventory strategy - Analyze inventory performance against KPIs and develop data-driven recommendations within our inventory and procurement systems - Optimize inventory strategy by refining reorder points, safety stock levels, MOQs, and supplier strategies to balance service and cost - Partner cross-functionally with Pharmacy Operations, Quality, and Brand teams to support packaging changes, product launches, and regulatory requirements while minimizing inventory liability - Work with Sr. Supply Chain Manager to identify opportunities to reduce costs, improve timelines, and reduce patient exceptions, all in the name of creating an outstanding patient experience What You’ll Bring to the Team: - 4+ years of experience in supply chain, procurement, inventory planning, or operations - Experience with Netsuite or other ERP systems, Looker or other data analysis tools - Experience in working with contract manufacturers - Experience managing inventory across multi-node and multi-channel fulfillment networks - Proficient in Excel and Google Sheets and inventory purchasing scenario planning - Proven ability to shift priorities and meet deadlines - Proven ability to creatively problem solve - Enjoyment with working cross-functionally in an agile, fast-paced environment - Top-of-the-line communication skills Bonus Points: - Experience with inventory planning tools and prior experience supporting Amazon inventory - 2+ years of 3PL management experience - Hands-on experience purchasing packaging, OTC products, and/or medical devices We've Got You Covered: - Full medical, dental, and vision insurance + OneMedical membership - Healthcare and Dependent Care FSA - 401(k) with company match - Flexible PTO - Wellbeing + Learning & Growth reimbursements - Paid parental leave + Fertility benefits - Pet insurance - Student loan refinancing - Virtual resources for mindfulness, counseling, and fitness The target base salary for this position ranges from $88,000 to $100,000, in addition to a competitive equity and benefits package (as applicable). When determining compensation, we analyze and carefully consider several factors, including location, job-related knowledge, skills, and experience. These considerations may cause your compensation to vary. Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites). At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law. See our California Privacy Policy here.

• Perform contingency provisioning considering court judgments and appellate decisions. • Prepare labor-related calculations at all stages of proceedings, with emphasis on judgment liquidation, enforcement/execution, and objections to calculations. • Analyze and interpret court decisions (judgments and appellate decisions) to correctly apply calculation parameters. • Prepare technical inputs for appeals (Embargos de Execução, Agravo de Petição, and reply briefs/counter-arguments), as well as itemized breakdowns of amounts in judicial settlements. • Perform judgment liquidation, defense/answer (contestação), and enforcement/execution.

• Perform contingency provisioning/recognition of provisions considering judgments and appellate decisions. • Prepare labor (employment) calculations at all stages of litigation, with a focus on judgment liquidation, enforcement/execution, and disputing calculations. • Analyze and interpret judicial decisions (judgments and appellate rulings) to correctly apply calculation parameters. • Develop technical input for appeals (Execution Embargoes, Agravo de Petição, and reply briefs), as well as itemize amounts in judicial settlements. • Execute sentence liquidation, defenses/answers, and enforcement procedures.

• responsible for the real time monitoring of all queues and services within the Access to Care (ATC) and ancillary locations • ensure that calls are being answered, and intra-day service levels and abandon rates are being met • monitor all agent activities, ensuring they are adhering to their schedules and are available to take calls • Create and configure profiles within multiple systems • Build new users and terminate users in Cisco and UCCE • Monitor, in real-time, agent schedule adherence and phone activity, ensuring agents are available to take calls • Monitor real-time actual vs forecasted call volume variations • Make appropriate staffing adjustments to ensure call center service level targets are met • Process all time keeping and schedule change adjustments • Optimize and review the weekly and daily department Intra Day Performance (IDP) and coverage to meet call demand and agent availability • Review weekly and daily staffing requirements and make recommendations for overtime (OT), off-phone projects, etc. • Process requests for new users to be added and removed from the WFM system • Handle real-time queries from business partners regarding the queues and make corresponding changes as needed • Facilitate new hire training for appointment center and provide further education on how to utilize the Telephony system • Make recommendations to the Leadership team on real-time staffing requirements and deployment of resources • Assist the Call Center Support Services in other duties as required