• responsible for the real time monitoring of all queues and services within the Access to Care (ATC) and ancillary locations • ensure that calls are being answered, and intra-day service levels and abandon rates are being met • monitor all agent activities, ensuring they are adhering to their schedules and are available to take calls • Create and configure profiles within multiple systems • Build new users and terminate users in Cisco and UCCE • Monitor, in real-time, agent schedule adherence and phone activity, ensuring agents are available to take calls • Monitor real-time actual vs forecasted call volume variations • Make appropriate staffing adjustments to ensure call center service level targets are met • Process all time keeping and schedule change adjustments • Optimize and review the weekly and daily department Intra Day Performance (IDP) and coverage to meet call demand and agent availability • Review weekly and daily staffing requirements and make recommendations for overtime (OT), off-phone projects, etc. • Process requests for new users to be added and removed from the WFM system • Handle real-time queries from business partners regarding the queues and make corresponding changes as needed • Facilitate new hire training for appointment center and provide further education on how to utilize the Telephony system • Make recommendations to the Leadership team on real-time staffing requirements and deployment of resources • Assist the Call Center Support Services in other duties as required

Role Description Under general supervision, develop and prepare contracts and budgets for assigned customers, to support the global sales team. - Work closely with project teams to determine appropriate terms and conditions of contract. - Develop and prepare contracts. - Revise or develop contracts and related budgets and scope of work. - Ensure the scope of work is defined correctly and budgets reflect the scope. - Ensure any changes are integrated into the main study contract efficiently and accurately. - Develop an understanding of, and be compliant with all processes and policies relating to the development of contracts. - Oversee finalization and distribution of documents. - Update and maintain contract databases and files. - Participate in departmental initiatives and perform all other duties as assigned. Qualifications - Degree in Life Science, Business Management or related field. - Advanced English. - Experience in contracts or commercial proposals or equivalent combination of education, training and experience. - Knowledge of Microsoft Excel, Word, and understanding of costing models. - Comfortable collaborating and communicating with a variety of colleagues and customers. Requirements - Resumé/CV must be submitted in English. Company Description IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.

Role Description Are you passionate about finance, data analysis, and business insights? Innovexis is looking for enthusiastic Financial Analyst Interns who want to gain practical experience in financial analysis, reporting, and business decision-making. - Assist in financial data analysis and reporting - Prepare financial models and business reports - Analyze company performance, revenue, and expenses - Conduct market research and competitor financial analysis - Work with tools like Excel, Google Sheets, and financial dashboards - Support the team in budgeting and forecasting activities Qualifications - Basic knowledge of Finance, Accounting, or Business Analytics - Strong skills in Microsoft Excel / Google Sheets - Understanding of financial statements and financial ratios - Analytical thinking and attention to detail - Good communication and presentation skills Benefits - Hands-on experience in financial analysis and business insights - Internship Certificate & Letter of Recommendation - Opportunity to work on real-world finance projects - Portfolio and resume-building experience - Potential full-time opportunity based on performance Company Description

• Be a desk lead and subject matter expert for the Middle East within the Geopolitical Analysis team. • Maintain a working knowledge of Middle East geopolitics and foreign affairs and how this impacts wider strategic goals/aims of countries in the region and elsewhere. • Be able to form strong predictive assessments, considering second and third order effects. • Demonstrate an ability to weigh competing hypotheses, using analytical tools to form conclusions. • Draw upon open and closed sources of intelligence to form well rounded, multi-sourced Finished Intelligence (FINTEL) reports, graphics and webinars. • Maintain consistent and accurate ownership and completion of tactical, business-as-usual tasks. • Work with Intel leadership to identify, plan, execute and close a strategic project of interest. • Receive and provide guidance, training, and mentoring from/to professional personnel in planning and carrying out activities and assignments. • Work across multi-disciplined teams to draw upon experience and expertise towards a common goal. • Deliver the work of your team via virtual threat briefs and webinars.