• Develop and maintain working knowledge of current products and services offered by the company. • Review all required documentation to ensure accuracy. • Maintains an extensive knowledge of different types of payer coverage and insurance policies. • Responsible for verifying patient insurance coverage, to ensure necessary procedures are covered by the individual’s insurance accurately. • Complete insurance verification to determine patient’s eligibility, coverage, co-insurances, and deductibles. • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required. • Resolves any issues with coverage and escalates complicated issues to a Manager. • Completes accurate patient demographic and insurance entry into EMR databases. • Responsible for entering data in an accurate manner, into EMR databases. To include payer, authorization requirements and coverage limitations and expiration dates as needed • Position requires staff to spend extensive amounts of time on the phone or on payer websites with insurance companies. • Position requires representative to provide pertinent information regarding patient’s coverage. • Must be able to navigate through multiple online EMR systems to obtain applicable documentation. • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies. • Verify insurance carriers are listed in the company’s database system, if not request the new carrier is entered. • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process. • Meet quality assurance requirements and other key performance metrics. • Facilitate resolution on customer complaints and problem solving. • Pays attention to detail and has great organizational skills. • Actively listens to patients and handle stressful situations with compassion and empathy. • Flexible with the actual work and the hours of operation • Utilize company provided tools to maintain quality.

• Performs A/R insurance follow up on rejected and denied insurance claims to ensure timely and accurate payment. • Communicates effectively with all levels - patients, co-workers, supervisors and physicians, both verbally and in writing using the AIDET framework. • Provides excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request. • Works denied or rejected claims daily through correspondence, practice management tasking system and claims clearinghouse. • Maintains not started and follow up tasks with payers according to timely filing, follow up dates, and worklog manager to ensure prompt collections and avoid timely denials. • Places refunds on the refund spreadsheet for disbursement as needed per POSC and payer policy. • Ability to write effective appeal letters and claim reconsideration requests using payer policy, coding guidelines and other reputable sources to overturn denials and ensure proper claim payment. • Ability to interact with patients, co-workers, physicians and management team to explain EOBs, accounts, and insurance rules/regulations such as deductibles, co-pays & coinsurance. • Researches payer guidelines as needed to ensure proper claim payment and provide feedback to teams in the business office. • Monitors electronic postings by payers to update teams on policy changes. • Attends meetings and huddles as assigned. • Assists team members as needed.

• As Sales Manager, you are responsible for closing contracts with new customers, particularly with mid-sized and large insurance companies. • You manage the entire sales funnel — from opportunity through needs analysis to contract signing — and act as a strategic sales professional with technical advisory expertise. • Conduct discovery calls, solution pitches, commercial negotiations and closing • Work closely with Presales, Product, Legal & Partners • Develop customized solution scenarios based on the EMIL Insurance Suite • Advise on business value, feasibility, ROI and IT integration • Support the creation of scope descriptions, pricing and contract models • Build and maintain your sales pipeline in the CRM system • Responsible for achieving targets, forecasting and deal planning • Use structured sales methodologies (e.g., MEDDIC, SPIN, Challenger) • Identify and manage all decision-making stakeholders (IT, business units, procurement, executive management) • Build trust and long-term relationships with key contacts • Analyze market and customer needs; support go-to-market strategy • Differentiate EMIL from competitors • Provide customer feedback to Product Development & Marketing

• Manage the delivery of reinsurance pricing reviews for individual treaties and overall portfolio • Build and maintain individual treaty and portfolio pricing tools • Complete industry analyses and reviews for assumed exposures • Effectively communicate analyses and pricing results to a variety of technical and non-technical audiences • Maintain a thorough understanding of the portfolio profile and key accounts • Partner with UFG reserving department for evaluations of portfolio profitability • Collaborate to improve data integrity, efficiency and functionality of tools • Ensure proper alignment between assumptions applied to UFG’s actuarial processes • Mentor and develop actuarial staff including supporting their progression through the CAS exam process.