Role Description If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Relationship Manager. The Claims Relationship Manager will serve as the key liaison between our organization and our valued carrier partners. This role ensures operational alignment, facilitates communication, and provides claims leadership with actionable data for strategic decisions. The ideal candidate excels at relationship management, possesses strong analytical skills, and communicates complex data clearly. - Acting as the primary point of contact for carrier partners and fostering collaborative relationships. - Leading cadence calls and quarterly business reviews with carrier partners. - Collaborating with internal claims leadership on strategies to maximize carrier relationship value. - Identifying opportunities for process improvement in claims handling. - Designing, generating, and distributing monthly and quarterly performance reports. - Analyzing claims data to identify trends and areas of concern or success. - Translating analytical findings into actionable insights. - Serving as the claims point of contact for carrier-related inquiries and escalations. - Coordinating onboarding and offboarding of carrier partners. - Communicating policy, procedural, or technology updates to carrier partners. - Supporting preparation of executive-level meeting materials. - Completing ad-hoc projects as they arise. - And any other duties needed to help drive our purpose and fulfill our values. Qualifications - 3-5+ years of experience in claims management, account management, or insurance operations. - Bachelor’s degree in Business, Finance, or related field. - Strong relationship-building skills. - Exceptional written and verbal communication skills. - Advanced Excel and PowerPoint skills. - Experience generating and interpreting claims performance metrics. - Highly organized and detail oriented. Requirements - Advanced knowledge of Property & Casualty (P&C) insurance claims processes. - Experience with BI tools such as Tableau or Power BI. Company Description Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed property in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 110 home, flood, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $3.2 billion of inforce premium and helps protect more than 970,000 policyholders. We have more than 1,000 employees in a distributed workforce environment across 12 offices—Fairfield, CA; Mountain View, CA; Cheshire, CT; Jacksonville, FL; Tallahassee, FL; Tampa, FL; Chicago, IL; Jersey City, NJ; Marlton, NJ; Cincinnati, OH; Houston, TX; Sheboygan, WI—who are tackling the industry’s toughest challenges. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

• Maintain the physical asset in accordance with the owner’s objectives • Responsible for hiring, training, and managing on-site personnel • Maintain professional relationships with all stakeholders, vendors, and government agencies • Develop advertising and marketing programs for the communities • Complete market rent surveys • Conduct regular community inspections • Evaluate maintenance operations periodically to determine cost efficiency • General knowledge of welding, electrical, plumbing, drywall, janitorial, and general maintenance • Report variances from budget to home office • Develop an annual management plan • Develop five year operating budget • Understanding of accounts payable and receivable

• Plan, execute, and analyze gamification campaigns for players’ activation, retention, and reactivation; • Analyze and create segments for gamification campaigns; • Manage content inside the gamification back office; • Publish and update content; • Develop and maintain a gamification calendar aligned with main goals and ensure deadlines are met; • Assist in identifying new gamification techniques available for setup in the gamification back office to maintain a high level of customer engagement; • Ensure published content follows the overall promo concept; • Collaborate with content writers, designers, and other stakeholders as needed; • Test the set content to make sure everything is working correctly; • Participate in hypothesis testing related to retention and activation metrics.

• Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. • Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. • Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. • Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. • Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. • Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data. • Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. • Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services. • Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity.