• Lead IT & Cloud Strategy. You will define and execute the IT and cloud infrastructure strategy aligned with company goals, the product roadmap, and customer needs. • Drive cloud cost optimization. You will monitor hosting expenditures on Azure, identify inefficiencies, and implement strategies to improve infrastructure cost performance while maintaining reliability and security. • Oversee enterprise hosting platforms and environments. You will manage Azure environments to ensure high availability, redundancy, and security, supporting enterprise SaaS hosting. • Collaborate with internal and external teams. You will partner with client IT teams as a trusted technical advisor, supporting onboarding, troubleshooting, testing, and performance optimization for hosted environments. • Implement resilient operations and regulatory compliance. You will strengthen the infrastructure security posture by overseeing patch management, vulnerability remediation, and compliance reviews aligned with SOC 2 requirements. • Lead identity, access, and data governance. You will oversee identity and access management including Microsoft Entra ID (formerly Azure Active Directory), SSO, MFA, and infrastructure monitoring systems to ensure secure access to critical environments while protecting client and corporate data. • Lead and mentor teams. You will lead and mentor a cloud infrastructure team responsible for hosting environments, networking, and platform reliability. • Implement SLA-driven operations and vendor optimization. You will define uptime, response time, and incident resolution metrics while managing vendor relationships and optimizing costs across hosting, networking, and cloud services. • Strengthen infrastructure governance and operational transparency. You will ensure infrastructure environments, processes, and operational procedures are documented and standardized to support knowledge transfer, audit readiness, and operational continuity.

• Configuration and maintaining of integration environment • Analysis of clients' requirements and API integration consulting • Troubleshooting and system monitoring and analysis • Preventing issues, providing reliability and improving performance • Communicating vendor requirements to the development team

• The Issue Management Manager is uniquely positioned to ensure the success of people, projects, and processes to deliver upon and exceed client expectations • Oversees the client issue management tool, as well as a Triage Analyst, and will report to the Sr Program Manager, Continuous Improvement • Leverages data to analyze and forecast customer needs and outcomes while also serving in a key capacity to drive improved service and recovery for all client relationships • Collaborates across teams within RxBenefits to identify improvement opportunities to create a company-wide issue management process and adoption of root cause analysis as standard practice • Oversees the success of the issue management process and mitigation • Proactive identification, analysis, tracking and assistance to resolve complex issues ensure process adherence across the company to avoid future occurrence • Communicates risks, dependencies, resourcing, issues, critical milestones, and actions necessary to succeed • Oversee Issue Management Triage Analyst through proper root cause analysis strategies, documentation and communication that enhance overall performance encompassing the right people, process, and tools • Ensures timely communications, customized for various audiences and stakeholder groups, to ensure critical knowledge is disseminated across the organization • Role models the commitment and behaviors needed to meet the Company’s aggressive growth and retention goals including leveraging data & corporate strategy to prioritize the right projects • Identifies and develops strong relationships within RxBenefits functional areas, leveraging these relationships to drive consistent, connected processes and expectations • Ensures Continuous Improvement team has visibility into trends to assist with process change • Participates in the annual process improvement roadmap and initiatives, working with key leaders while assessing strategic priorities, financial impact, and other outcomes • Maintains working knowledge of all RxBenefits service offerings, products, and strategic goals, leveraging this knowledge to assess and prioritize recommended process improvement efforts

• Support a variety of Clinical Pharmacology activities, including tasks related to non-compartmental analysis (NCA), data visualization, table generation, quality control (QC) of results, and data curation. • Perform NCA to characterize the pharmacokinetics of drug candidates. • Interpret and report NCA results. • Create visualizations and tables to effectively communicate pharmacokinetic and pharmacodynamic data. • Ensure accuracy and clarity in data presentation. • Perform QC checks on analysis results to ensure data integrity and compliance. • Document QC processes and findings. • Modify large datasets to prepare for analysis and utilize tools such as R and Phoenix WNL.