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Manager, Launch
Location
New York
Posted
79 days ago
Salary
$155K - $175K / year
Seniority
Mid Level
Job Description
Manager, Launch
Miter
• Lead a team of Launch Managers in achieving core performance metrics, including productivity, project completion rates, and customer satisfaction scores • Provide hands-on coaching and mentorship to develop and support Launch Managers in their roles • Manage and resolve customer escalations to ensure satisfaction and maintain positive client relationships • Continuously assess, streamline, and improve internal processes to enhance efficiency and simplicity • Create, maintain, and refine documentation to enable team success and consistency across projects
Job Requirements
- 2-5 years of previous experience as a front-line manager in a high-growth B2B SaaS environment
- Outstanding stakeholder management and communication abilities
- Exceptional patience and resilience supporting customers and teams in high-pressure environments
- Exceptional data analysis skills to track metrics and inform decisions
- Experience leading implementations with heavy-reliance on 3rd-party API integrations
- Must be located in or able to work Eastern or Central time zone hours.
Benefits
- Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
- Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
- 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
- Unlimited PTO: Take the time you need to recharge and be your best self.
- Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
- Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
- Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
- Community: Multiple company-wide and team-specific off-sites per year.
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